Hospital CEO - Healthcare Resume Search
Hospital CEO - Healthcare Resume Search
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Hospital CEO Resume

Desired Industry: Healthcare SpiderID: 80972
Desired Job Location: Post Falls, Idaho Date Posted: 5/8/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No

Methodical, versatile, and performance-focused professional, offering hands-on experience in office management; backed by proven expertise in delivering first-rate customer service. Adept at planning and organizing activities, providing claims status, maintaining employee records and information confidentiality, and adhering to policies and procedures. Highly capable of working within stressful and critical environments without compromising the quality of work and performance. Proactive team player, equipped with well-honed communication and organizational aptitudes along with proven ability to cultivate positive relationships with individuals to ensure long-term success.

Professional Experience

Premera Blue Cross of Washington - Spokane, WA
Senior Customer Service Representative 2014–Present
Take charge of information regarding members’ accounts, while coordinating tasks for the enhancement of members’ satisfaction
Hold responsibility in handling conflicts with members’ accounts and the company, as well as providing effective solutions for members and their accounts
Administer the implementation of policies on a daily basis that are written prior to authorizations for magnetic resonance imaging (MRI), computed tomography (CT) scans, total knee and hip replacements, and medications
Perform extensive research to deliver claims status, investigation of routine requests, and escalation of all call issues
Execute follow-ups on pending items and forwarding of incoming paperwork in a timely manner to help departments for completion
Earned the World-Class Service Award for rendering exceptional customer service for two years

Alliance Family Services - Coeur d’Alene, ID
Office Manager 2010–2013
Dealt with delegation and coordination of tasks with administrative assistants
Exhibited proficiency in administering details for payroll, personnel, and billing
Carried out implementation of decisions for the company, as well as organization policies
Fulfilled updating of employee files to ensure up-to-date of their licensing and credentialing

Additional Experience

Apollo College - Spokane, WA
Medical Assistant Instructor 2007–2009
Presided over daily training to 60 students for both front and back office practices
Provided instruction to individuals on ways to handle situations in the office environment
Conceptualized and facilitated activities for the students and the instructors

Bachelor of Science in Healthcare Administration: 2017, Kaplan University - Fort Lauderdale, FL
Associate of Science in Medical Office Management: 2009, Apollo College - Spokane, WA
Certification in Medical Assistant, Maric Medical College - San Diego, CA

Microsoft Office Suite | Facets | Express Scripts | Nextgen Billing and Payroll Administration | Account Management | Policies Implementation Training Facilitation | Cross-functional Collaboration | Rapid Conflict Resolution

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