Business Analyst - Business Management Resume Search
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Business Analyst Resume

Desired Industry: Business/Management SpiderID: 80898
Desired Job Location: Lutherville, Maryland Date Posted: 4/18/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

Highly analytical, solutions-oriented, and multifaceted professional, offering progressive experience in business and technical analysis, process monitoring and improvement, as well as staff training and development. Demonstrate expert management of large and complex projects, while ensuring the highest quality of standards are consistently met. Exemplify skilled collaboration with cross-functional teams and clients towards successful operations of the company. Display skills in establishing and meeting business goals through strong communication and leadership, decision-making, and critical thinking abilities. Demonstrate technical proficiency in Microsoft Office, PeopleSoft Financials, and Oasis.

TEKsystems, Inc., Hanover, MD
Associate Trainer Feb 2017–Present
Lead and develop workshops and one-on-one training shadows for company associates within their first seven months of hire, including:
Purchase Order—encompassing setup, cost overrun prevention through controls, and report preparation to maintain funding amounts and limits
Prevailing Wage—involving prevailing wage introduction, certified payroll and other report administration, and Davis-Bacon act compliance
Master Service Agreements—entailing detailed reviews, identification of high risk language, and ensuring contract compliance
Microsoft Excel – including such advanced Excel techniques as Concatenate, SumIf, V-Lookup, Pivot Tables, Macros, Text to Columns, Subtotals and Combo Columns
Utilize Microsoft Access in preparing reporting metrics to monitor qualifications and aptitude of all associates during their first 180 days
Act as an ad hoc support to associates, managers, and senior managers, while heading reporting and financial tracking through pivot tables and macros; reporting created was then used across entire Accounts Receivable Department for receivables performance visibility
Prepare and conduct bi-weekly workshops for associates across multiple tiers, including upper management. Workshop topics include Excel, PeopleSoft Financials, and Oasis; customer service; client partnership strengthening; internal and external communications skills; workload maximization; and technical skill enhancements
Streamline all workshops for training on the East and West coasts, as well as for the company’s Canadian associates
Facilitate interviews for new associates while assessing candidates’ skill sets; and assisting with the development of comprehensive metrics standards outlining all candidate shadows, for use across the department

Senior Business Operations Associate ­ Lead Jan 2016–Feb 2017
Efficiently fulfilled numerous tasks and roles, including the following:
Workshop facilitator, designated to preside over the skill-based and technical workshops on invoicing processes for new associates and the existing Excel workshops for new accounts receivable associates, expense specialists, and front office staff
Floating troubleshooter, responsible for managing and addressing difficult accounts in the company. Mentor and resource, accountable for guiding associates to effectively provide support to internal stakeholders and customers, as well as training new hires to understand their roles, refine skills, and resolve risk points
Led massive software upgrades for cloud-based storage system for patient records of such major clients as Ascension Health, Cleveland Clinic, and MedStar Health:
Enforced strict compliance with the United States government standards
Managed more than 1,400 temporary contractors with $21M budget
Collaborated with associates, Managers of Operations Support, Senior Managers, and the Front Office to meet quality standards in both invoicing and customer service
Monitored the set-up, execution, and follow-up of metrics by devising specialized reporting
Maintained active involvement with the Training Team in supervising and conducting onboarding and development for new associates to improve their technical and customer service skills
Worked collaboratively with the West Coast Corporate Office upon selection by upper management, in managing daily operations to support external clients, as well as with regional controllers, senior managers, associates, field support associates, account managers and clients in mapping out accounts, auditing and processing billing
Exemplified proficiency in accomplishing tasks, which culminated in being awarded Team of the Quarter in Fall, 2016
Earned recognition as the only employee to travel upon request by name to Tempe, Arizona to assist the West Coast Office while they were short-staffed; monitored purchase orders against funding and current spend-to-date for one of the largest company accounts, IBM

Business Operations Associate Mar 2014–Jan 2016
Expertly led a portfolio of three challenging accounts amounting over $12M, which entailed managing sensitive billing criteria
Oversaw accounts to drive the development of technical skills and improvement of process techniques
Utilized pivot tables in preparing reports for a highly escalated account with power user capabilities, for regional controllers and senior managers
Established and enhanced partnerships through direct collaboration with regional controller, senior manager, and manager of operations support; conducted a client visit with accounts receivable objectives:
Facilitated visit of client’s internal leadership in Manhattan for the New York Health and Hospitals Corporation healthcare organization, in February 2015
Provisioned financial basis for conversations
Gathered and prepared strong quantitative data in support of company presentation
Administered auditing and billing of clients to support all day-to-day operations of the company
Formulated and implemented solutions to address all outstanding accounts receivable in coordination with teams

Bachelor of Science in Hospitality, 2010  University of Delaware, Lerner College of Business and Economics, Newark, DE
Relevant Coursework: 200 level Economics and Executive Presentations Classes | 300 level Accounting, Finance, and Business Communications Classes | 400 level Business Administration and Marketing classes

Contract Administration and Compliance
Staff Leadership, Training and Interviewing
Portfolio and Account Management
Auditing and Billing
Financial Report Preparation
Strategic Planning and Implementation
Continual Performance Improvement
Troubleshooting Operations and Software Upgrades
Data Analysis, Monitoring and Coordination
Risk Mitigation and Solutions Development

Additional Information:
Professional Development:

George Kennedy: 6-week Leadership Course

Candidate Contact Information: has chosen not to make contact information available on this page.
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