General Manager - Aviation Resume Search
General Manager - Aviation Resume Search
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General Manager Resume


Desired Industry: Aviation SpiderID: 80727
Desired Job Location: Redondo Beach, California Date Posted: 3/5/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 100000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Accomplished, goal-driven, and seasoned professional, with extensive experience and proven record of success in the aviation industry. Equipped with exceptional ability in utilizing out-of-the-box techniques for the development of innovative process to optimize operational efficiency and improve profitability and overall performance. Effective at building and maintaining relationships with all levels of professionals; analyzing and resolving complex issues; supervising and mentoring individuals; as well as planning and implementing various projects simultaneously.


Experience:
Tom Bradley International Terminal Equipment Company Inc. (TBITEC), Los Angeles, CA
General Manager, AvAirPros | Los Angeles International Airport 2016–2017

Airline and Flight Operations
Functioned as the primary representative of TBITEC, responsible for providing all services that AvAirPros agreed to deliver to TBITEC
Exemplified proven capability in administering the following initiatives:
Members agreement and equipment use as well as access agreements;
Equipment operation and maintenance service agreements, guaranteeing timely and effective performance;
Facility and passenger service agreements as well as on-time and effective performance of services for the member and non-member of airlines; and
Request for proposals (RFPs) coordination for the operation and maintenance services of all company equipment and other services for the member and non-member of airlines
Rendered expert oversight to several terminals including terminal 2, 3, and 5 in 2017
Fulfilled a wide array of tasks including securing airport buy-in and reimbursement for scales; overseeing installation of service desk and scales to support kiosk operation and additional check-in options for TBIT airlines; as well as administering wheelchair RFP and transition of services to terminal 2 airlines

Personnel Management
Assumed full accountability in directing personnel in TBIT and terminal 5 which included finance manager, finance assistant, 3 managers, 6 duty managers, interline manager in TBIT as well as terminal manager, 4 duty managers, and 5 gate planners
Guaranteed efficient work environment of employees and contractors

General Management and Budget Administration
Took charge of financial and performance reports, insurance policies, personnel, management plans, operation manuals, work schedules, quality assurance and control programs, recycling programs, as well as general managerial services
Oversaw all TBITEC corporate functions such as preparing corporate resolutions, annual, and special member meetings, and distributing timely notices to all 43 airline members
Provided mentorship with TBITC on all financial matters related to expenses, billings, financial agreements, record keeping, tax returns, and all accounts
Held responsibility in developing and maintaining the $82M annual operating budget

Project Management
Offered alternative solutions to support ongoing construction projects in the TBIT terminal
Managed the installation of additional sort pier for airline baggage to support airline operation on dealing with over capacity of the TBIT bagroom, needed in closing one of the two induction points for interline bags 
Ensured timely processing and delivery of airline bags to bagroom by enforcing process of portering bags to standalone CTXs

Relationship Building and Collaborations
Built and maintained relationships with airport and TBITC members for the lease and license agreement while managing the daily affairs of TBITEC
Served as the main point of contact among TBITEC members, airport, local and federal agency representatives, airline organizations, and other entities
Cultivated harmonious relationships with member and non-member airline representatives


Notable Accomplishments
Planned and executed the alternative staging and induction for interline bags to support the closure and installation of additional sortation pier
Administered the BHS Remediation Project, which resulted to the achievement of 80% of bags being process with half a baggage system in service due to construction
Succeeded in transporting more than 936,411 bags to alternate screening areas in 2017​
Played an integral role developing and driving the following initiatives:
Construction for additional training room to support airlines growth and training needs;
Elevator Bagroom Project that removed 24/7 guard services from two elevators, which generated a yearly savings of over $200K to the airlines;
Bagroom improvements including replacement of lights, new cage shelving for baggage storage, column hooks, and restroom refurbishments;
Transition of operation and maintenance for Baggage System and Boarding Bridges to a new service provider; and
Repair to bridges, canopies, and A frames necessary for PBB repairs as well as installation of solid times
Secured three contracts for services in TBIT airlines, including Wheelchair, Terminal, and Tub Management services
Instituted the Intern Program with Glendale College to provide career to students interested in the aviation industry
Represented the airlines during the preparation and served as the main point of contact on behalf of the airlines during the six days move
Hired the new Gating Team for terminal 5, which resulted to the opening of another revenue stream and added portfolio with the AvAirPros

Manager, AvAirPros, Terminal 2 2013–2016

Airline and Flight Operations:
Functioned as the representative for general manager’s organization and TBITEC
Monitored the operational performance of all equipment at terminal 2 such as baggage handling system and Jetbridges
Administered all service provider contracts as well as spare parts inventory at terminal 2
Made sure all federal, Los Angeles World Airports (LAWA), and TBITEC security policies and procedures were implemented within the terminal 2 facility

General Management and Budget Administration
Handled the 17M budget for the operation and management contracts, equipment, supplies, and spare parts
Reviewed and managed basic policies, practices, and procedures to ensure a safe and efficient work environment and prevent passenger and employee accidents and injuries
Guaranteed the implementation and compliance of all established communication protocols on operational issues
Evaluated daily service reports and equipment maintenance logs while approving staffing and scheduling requirements for vendor services
Monitored quality control standards for performance, reliability, service ability, and safety
Set performance goals with each service provider and created mechanism to monitor goals

Relationship Building and Collaborations
Developed strong relationships with all airport representatives, federal agencies, and airline personnel
Collaborated with 10 airlines at terminal 2 and ensured all quality customer receive the level of service required under the contract
Worked with airport operations and contractors to support project with minimal disruption to airline operations
Acted as the main resource for new airlines coming into terminal 2 while working with airport operations for new airline start-ups; administered the wheelchair RFP and transition of services to terminal 2 airlines
Coordinated with the airlines and set expectations with all parties; as well as the terminal 2 with 10 international and domestic airlines, servicing 4.7 million international and 80,000 domestic passengers in 2013

Notable Accomplishments
Provided expert leadership to operations center which generated positive outcomes, including:
Implementation of new gating program to accommodate new airlines in terminal 2 by maximizing fate facilities, lowering cost for current airlines, and adding service to Los Angeles International Airport (LAX); and
Terminal 2 Renovation Project, which included major upgrades to ticket counters, baggage screening, baggage claim area as well as to all systems including electrical, mechanical, and telecom
Effectively led the airline relocation project which was considered as the biggest airline relocation in LAX history; played an integral role in ensuring the maintenance of TBIT airlines operations while supporting the planning and execution of the 6-day move


Education:
Associate of Arts in Business Management, 2010  University of Phoenix, Phoenix, AZ


Skills:
Microsoft Office Suite (Word, Excel, and PowerPoint)


Additional Information:
Delta Airlines, Los Angeles, CA
Department Manager, Contracts, Facilities, and Airport Coordination Center 2008–2012

Airline and Flight Operations
Oversaw daily airport operations in adherence to all environmental standards, regulations, and compliance requirements
Handled the $6M insourcing revenue contracts, $58M budget for LAX station, as well as the $2M operating plan for the ACC and $19M for station contracts
Executed action plan with constant follow-up on performance failures in evaluating business partner performance
Held accountability for all onsite LAX facilities while planning, reviewing, and budgeting facility cost and cost-saving initiatives
Handled the review and approval of all contract bills and completion of monthly landing report

Customer Service
Determined and resolved customer issues regarding service failures and other complaints
Rendered expert supervision with the daily and long-term efforts of Delta Connection and eligible Sky Team partners
Worked as the company representatives within the community which included government, non-profit agencies, and fundraising initiatives
Cultivated productive relationships with airport authorities and government and contact agencies, providing various services including cabin cleaning, security, wheelchair services, and others

Leadership and Training
Fostered positive working environments for employees by providing leadership and team building through motivational and directional coaching while leading multiple departments during management team transitions

Notable Accomplishments
Made major contribution behind the successful consolidation of two companies into one terminal trough hands-on management in integrating Northwest and Delta operations
Successfully increased business profitability through expansion of Los Angeles flight, providing help in developing new in-line system, custom facility, and other construction projects for the Los Angeles station
Gained commendation for outstanding leadership performance and achievement, thus receiving the Chairman’s Club Award in 2010
Established partnerships with Maintenance; In-flight Service; Reservations; Flight Operations; Cargo; Human Resources; Delta Technology; GSE; Properties and Facilities; Finance; Hospitality Services; and Contractors and Engineering teams, which enabled the achievement of key performance targets
Developed business partnerships with Delta’s outside contractors and other partners to ensure successful achievement of station goals
Produced win-win solutions and delivered excellent customer service which maximized client base

Administrative Performance Leader 2006–2008

Human Resource Management
Accomplished hiring goals through expert management with the selection and recruitment of frontline personnel
Obtained clearances for new employees through collaboration with all government agencies
Held responsibility in administering payroll and scheduling team while producing weekly staffing reports

Leadership and Training
Directed and supervised local trainers in the completion of training for new employees
Developed and executed mentoring program to guarantee consistent performance and accountability
Displayed proficiency in training peers regarding administrative action process

Regulatory Standards:
Observed strict adherence to Americans with Disabilities Act (ADA), Equal Employment Opportunity (EEO), and diversity regulations in reorganizing hiring process for the LAX stations
Ensured strict compliance with federal agencies by overseeing badging process and supervising Security Team

Notable Accomplishments
Played an instrumental role in the 90% promotion rate by mentoring and developing peers and lead agents, improving their broad knowledge of performance evaluation, training and development, new hire orientation, exit interviews, and administrative action
Facilitated bi-weekly recruitment events and hiring fairs that resulted to the hiring of 400 employees within three months
Improved personnel growth within the LAX station through development and modification of training including mentoring program and applicant screening as well as tracking new employees

Duty Manager, Airport Customer Service, and Airport Coordination Center 1998–2006

Leadership and Training
Directed the Leadership Performance Measurement and Administrative Action process for all personnel
Steered efforts in coordinating rotation of shifts and schedules and communicating with governmental agencies, ensuring compliance with regulatory processes

Customer Service
Identified and resolved customer issues on service failures and created win-win solutions for the customers and Delta Airlines
Liaised with insourcing business partners to monitor performance while developing strong working relationships

Airline and Flight Operations
Took charge of the daily operations of passenger service while developing team leaders, PSA groups, and IROP Team; and executing lobby transformation for LAX station

Notable Accomplishments
Optimized operational productivity and manpower needs by implementing and creating training and cross-utilization of agents
Used out-of-the-box approach in formulating strategic and tactical plans for a safety conscious environment for employee security and well-being
Provided effective communication, comprehension, and consistency in implementing processes and procedures through collaboration with departmental lines
Played a lead role in executing daily operation toward safe, reliable, and outstanding customer service objectives in cooperation with Operations Control Center and other Airport Coordination Centers
Instigated the new Airport Coordination Center in LAZ which included recruitment and placement of personnel, training, payroll procedures, and training team
Made major contribution behind the achievement of corporate and local goals and objectives as well as system Airport Coordination Center initiatives


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