Director of Operations - Healthcare Resume Search
Director of Operations - Healthcare Resume Search
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Director of Operations Resume

Desired Industry: Healthcare SpiderID: 80515
Desired Job Location: Wellesley, Massachusetts Date Posted: 1/23/2018
Type of Position: Full-Time Permanent Availability Date: 01.24.18
Desired Wage: 115000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: No

Performance-focused, results-driven professional, offering broad-based experience in clinical, operations, and administrative management; as well as organizational leadership and process streamlining.
Known for proven dedication to provide strategic direction in wide-range patient education, health care planning, and setting clinical procedures, and call triage. Effective at collaborating with nurses and physicians on clinical operations; and leading diverse professionals on various clinical efforts toward completion of tasks and attainment of departmental goals. Armed with the capacity to deliver optimal and quality services and support within the fast-paced and stressful environment.

Relevant Experience

Beth Israel Medical Center |Clinic - Boston, MA
Clinical Nurse II Vascular Surgery 2013–Present
Deliver pre- and post-operative patient support to high-volume practice with five surgeons specializing in vascular and endovascular
Implement and maintain the mission, business priorities, and strategic plans of the office to provide optimum patient experience from pre-operative consultation to post-operative support
Work in collaboration with the management on changes in pre- and post-operative patient care strategies, improvements for care delivery, policy and procedures updates, and care plans impacts assessments
Observe strict compliance with the Joint Commission (JACHO), Occupational Safety and Health Administration (OSHA), and Health Insurance Portability and Accountability Act (HIPPA)
Perform multiple tasks, including quarterly chart audits, medication reconciliations, triage patient calls, and new nurses training facilitation
Made substantial contributions to overall coordination of the Amputee Program

Beth Israel Medical Center |Clinic - Boston, MA
Clinical Nurse Vascular Surgery 2008–2013
Offered compassionate patient support to Vascular and Endovascular Division within the teaching hospital of Harvard Medical School
Conferred with the physicians and staff on individualized care plans analysis, development, and execution for patients, while working with interdisciplinary teams on nursing plans formulation that foster health and recovery
Drove efforts in training and onboarding new nurses in compliance with the hospital’s policy and procedures, and conducting patient care assessments and staffing in alignment with patient needs and physician requirements
Keenly evaluated patients’ condition, assessed healthcare needs during intra-operative procedures, and kept patients notified on routine care and processes involved in perioperative experience
Guaranteed adherence to JACHO, OSHA, and HIPPA, as well as vascular wound care, telemetry, and patient flow

Affiliated Physician Group/MSO - Chestnut Hill, MA
Practice Manager 2003–2013
Expertly managed daily office operations for a well-established practice associated with the Beth Israel Deaconess Hospital Needham, Beth Israel Deaconess Medical Center, and Brigham and Women’s Hospital
Prioritized and implemented various requests and projects based on patient and office needs ensuring open communication, discussion of objectives, and attainment of deadlines
Modified business processes to maximize efficiency and productivity, and ensured compliance with JACHO, OSHA, and HIPPA
Demonstrated leadership in launching the electronic health record (EHR) and guaranteeing efficient application of criteria
Provided support during recruiting lifecycle, including resume assessment, interviews, and staff training
Held accountability for medical billing and coding, patient education, and appointment scheduling, while ensuring proper documentation of laboratory codes

Other Experience

The Children’s Place - Austin, TX
Old Navy - Austin, TX
General Manager / Regional Staffworks Trainer

Geoffrey Bean - San Marcos, TX
Store Manager/ Regional Trainer

Estee Lauder - San Antonio, TX
Counter Manager

Masters of Business Administration, With Focus on Global Business and Healthcare: 2017
Babson College - Wellesley, MA
Disabilities Project, Stockholm, Sweden

Bachelor of Science Degree in Nursing: 2007
University of Massachusetts - Boston, MA

Registered Nurse, State of Massachusetts
Basic Life Support/ Automated External Defibrillator (AED) Certified

National Association of Professional Women
Society of Vascular Nurses

Healthcare Operations
Process Improvement
Program Coordination
Patient and Family Education
Staff Development and Leadership
Strategic Planning and Implementation
JACHO, OSHA, and HIPPA Compliance
Healthcare Plans and Services

Additional Information:
Awards and Honors

Top-1 Gross Margin and Lowest Shrink YOY, Old Navy
Top-1 Sales, Gross Margin, Lowest Shrink YOY, Geoffrey Beene
Top-1 Store in the Region and Ranked #1 Sales, Lowest Shrink, Estee Lauder

Technical Acumen

Microsoft Office Suite (PowerPoint, Word, and Excel)
Tableau | Agile Design Thinking | Lean, Six Sigma | Eclinical | Epic | Oracle | PeopleSoft
Electronic Medical Records | Staffworks Scheduling Expert, Dashboards | Pareto, Histograms, Scatter Plots.

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