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Desired Industry: Human Resources SpiderID: 80484
Desired Job Location: Cape Coral, Florida Date Posted: 1/16/2018
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 00000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: No


Multifaceted, detail-oriented, and results-driven professional seeking a human resource position to further enhance and utilize
knowledge skills and abilities honed from work experiences, educational background, and various trainings. Highly effective in
guiding and mentoring staff to enhance productivity and reach their full potential. Armed with in-depth knowledge of equal
employment opportunity (EEO) and Occupational Safety and Health Administration (OSHA) regulations. Equipped with
exceptional communication and interpersonal aptitudes essential in establishing rapport with colleagues and professionals of
all levels. Capable of working within fast-paced environment without compromising performance and results.


United States Postal Service (USPS), Various Locations
FTR Clerk/Trainer 2007-Present
Delivery/Customer Service Supervisor, Dover, NH 2013-2014
Delivery/Customer Service Supervisor, Rochester, NH 2013
- Rendered guidance and supervision to a group of clerks and carriers, including oversight of clock ring errors, Enterprise
Resource Management System (eRMS), and weekly schedules
- Facilitated service and safety briefings regarding vehicle and office policy and regulations, including EEO law
- Prioritized and focused on Every Door Direct Mail (EDDM) and Customer Connect on all delivery and window personnel
- Presided over the training of new personnel, including business mail entry unit (BMEU) acceptance and procedures
training, while promoting continuous career development
- Exemplified expertise in utilizing various postal programs, as well as in administering personnel discipline, such as

warnings and PDI
- Maintained proactive interaction with all the staff throughout the unit by providing informational talks on safety,
revenue statistics, standard operating procedures (SOPs), and current organizational changes
- Carried out meetings regarding the importance of the Customer Connect and EDDM and individual functions to ensure
institution's continuous success and growth
Notable Accomplishments:
- Successfully determined peak window times and passport window services, thereby generating 100% scores in
mystery shops, while maintaining work hours and budget within established standards
- Earned selection to perform multiple city inspections and rural counts and served as 204B within the current facility
- Played an integral role in overseeing two passport events that resulted to $3,800 revenue

Officer-in-Charge, Delivery/Customer Service, Salisbury, NH 2012-2013
Officer-in-Charge, Delivery/Customer Service, South Sutton, NH 2011-2012
- Provided keen supervision to rural carrier associate (RCA), highway contract route (HCR), and two clerks
- Facilitated training for new staff to guarantee the delivery of top-quality customer counter and service
- Effectively handled mail distribution and window services while operating and maintaining files, records, and small office


Cynosure Inc., Billerica, MA
Quality Control Inspector

Rite Aid Pharmacy, Nashua, NH
Pharmacy Technician

Electronic Business Solutions, Billerica, MA
Sales Executive

Circuit City, Nashua, NH
Sales Counselor

United States Navy, NAS Barbers Point, Hawaii
Rank (E-3), Gulf War Veteran


Coursework in Bachelor of Science in Human Resource and Management
New Hampshire College, Nashua, NH

Associate's Degree in Human Resources and Management
Southern New Hampshire University, Nashua, NH

Passport Certified
Certified OJT Trainer
United States Postal Services (USPS)


Granting Institution, [Web-based], Location
Ethics Training
The No Fear Act
Smart Pay Purchase Card

United States Postal Services (USPS), Location
City Mail Count and Route Inspection
Respect in the Workplace
Job Instructor Training

Andover Post Office (PO), Andover, MA
Revenue Generation Training FY2008
My Post Office
Passport Application Acceptance

United States Postal Services (USPS), Bedford, NH
Business Mail Acceptance for Associate Office Training
Total Access Communication System (TACS) Reports Training
Rural Time and Attendance Collection System (RTACS)

Whitefield Post Office (PO), Whitefield, NH
Sales and Service Associate, On-the-Job Training

United States Postal Services (USPS), Exeter, NH
Sales and Service Associate Qualifying Exam
Sales and Service Retail Program

United States Postal Services (USPS), Manchester, NH
Driver Training Orientation
Occupational Safety and Health Administration (OSHA) Notification The Safety Desk
Equal Employment Opportunity (EEO) Rights and Remedies



Customer Service | Employee Relations and Retention | Staff Supervision and Development
Regulatory Compliance | Schedule Administration | Office Clerical Functions | Personnel Safety Management

Additional Information:

Volunteer | DMHC Hospital
Member | The National Tuberous Sclerosis Association
A/Secretary 10460 | Veterans of Foreign Wars
Member | American Legion


Microsoft Office Suite (Word, Excel, and PowerPoint) | Microsoft Windows | Alpha Five | Minx | Time and Attendance System
(TACS) | Enterprise Resource Management System (ERMS) | Enterprise Data Warehouse (EDW) | Rural Work Hour Tracker
(RWHT) | Stamp Fulfillment Services (SFS) | (RSS) | E1412
Change of Address Record System (COARS) | Remote Forwarding System (RFS) | UARS | End of Day (EOD)
Facility Database (FDB) | MYPO | CPMS | SPMS | POSTALONE | DOIS | 4003

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
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