Dispatcher Transportation - Transportation Air, Sea & Land Resume Sear
Dispatcher Transportation - Transportation Air, Sea & Land Resume Sear
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Dispatcher/Transportation Resume

Desired Industry: Transportation/Air, Sea & Land SpiderID: 80398
Desired Job Location: Atlanta, Georgia Date Posted: 1/2/2018
Type of Position: Full-Time Permanent Availability Date: 01/29/2018
Desired Wage: 25,000
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: No

Energetic professional with a demonstrated ability to perform administrative tasks effectively while delivering outstanding customer service, meeting company deadlines, and utilizing advanced technology knowledge in a professional setting.

Window Dispatcher 2017 - Present
MV Transportation/Metro Atlanta Rapid Transit Authority(MARTA)
Atlanta, Georgia
Manage Extra Board (EB) operators-Ensure that all open work is being distributed amongst the EB operators fairly and in accordance with the CBA.
Assign Coaches by ensuring that the proper coach is being assigned to correct run.
Update dispatch logs-Ensure that paperwork is completely up-to-date with bus assignments, absence coding, call-out comments and operator names.
Answer the Dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding.
Collects all paperwork turned in by operators and ensures that it is sent to the correct department.
Ensure that all of the lost and found items collected are correctly tagged and logged by the operators.
Understands that he/she must remain professional and friendly at all times.
Checks the operator in/out-Operators report directly to the dispatch window at the start and end of each shift.
Dispatcher ensures that operators are being paid from start to finish of each assignment accurately and all documentation is signed off properly by operations staff.
Ensure that all light duty personnel are taken to their assigned locations.
Fills open runs-Ensures that all last minute open runs (due to susp, loa, bre, vac or termination) are filled in a timely manner, either with an EB operator or an OT operator.
Uniforms-Ensure that all operators reporting for duty are in proper uniform attire.
Assist with employee functions.
Manage all drivers, routes and clients with the usage of Trapeze.
Any other assignments that are assigned.

Mobility Driver 2016 - 2017
MV Transportation/Metro Atlanta Rapid Transit Authority(MARTA)
Atlanta, Georgia
Drives persons with various disabilities to and from scheduled destinations in Fulton, Dekalb and Clayton counties.
Collects fares and provide assistance with boarding and exiting the bus and securing wheelchairs when necessary;
Uses map book and GPS to locate and transport patron to the fastest and safest route to destination.
Maintain a reasonable schedule to pick up and drop off patrons at their requested times.
Adheres to MARTA policies and the rules and regulations of the Americans with Disabilities Act of 1990 (ADA).
Logs trips on paper and electronic (MDT) manifests.
Pre-trips the bus to pinpoint damages and safety issues.
Conducts ride alongs for possible new hires.
Trains in annual defensive driving classes and other classes as needed.

Office Associate 2011-2016
Augusta State Medical Prison
Grovetown, Georgia
Supports Utilization Management team and Case Management team with administrative support for medical records of over 1,000 inmates and data entry of consults ordered by physicians.
Reviews and verifies medical claims for accuracy.
Screen and assign new inmates to Physicians/PA's for medical treatment.
Print out medical consults, schedule appointments and call-outs for inmates.
Schedule follow-up appointments with medical provider(s) for inmates.
Communicates HIPAA privacy policies and rights to patients.
Answers phone calls and takes messages as needed.
May be required to perform the duties of other employees, including supervisors/managers, in their absence

Office Associate 2006-2011
Augusta State Medical Prison
Grovetown, Georgia
Managed the organization of medical records and personal medical information for over 1,000 inmates.
Created an appointment tracking system for the management of outside medical services; answers phone calls and takes messages when needed.
Implemented documentation and reporting process for medical services providers.
Liaison between surgery staff and nursing staff to schedule patients' surgeries and testing.
Supported Nursing and Utilization Management teams with data entry of consults ordered by physicians.

Kaplan University, Davenport, IA- Associate of Applied Science in Medical Office Management

Patient Relations
Word Processing/Type 35WPM
HIPPA Knowledge
Record Keeping
Appointment Setting/ Data-Entry
Multi-Line Phone System
Customer Service Skills
Microsoft Office: Word, Access, Excel, Outlook, PowerPoint, Outlook

Additional Information:
Perform clerical or office work such as maintaining records; screening, reviewing, and verifying documents.
Search for and compile information and data; or work involved in managing office.
Excellent verbal and written communication skills.
Experience working in a program management office.
Knowledge of confidentiality procedures and protocol.
Experience working on large-scale programs.

Available upon request.

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