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Human Services Resume

Desired Industry: Social Services SpiderID: 80026
Desired Job Location: Browns Mills, New Jersey Date Posted: 10/16/2017
Type of Position: Full-Time Permanent Availability Date: 10.17.17
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Masters Willing to Relocate: No

Client-oriented, results-driven, and performance-focused professional with experience in providing top-tier human and social services to clients; coupled with broad-based background in customer service, program management, case administration, and public relations.
Known for first-rate management skills in leading a team to enhance processes, optimize productivity, and boost efficiency. Committed to offering highest level of performance in carrying out and completing multiple tasks without compromising the quality of work and its results. Equipped with exemplary communication and interpersonal aptitudes, essential in establishing strong rapport with professionals at all levels. Technically proficient with Microsoft Office Suite, QuickBooks, and several state and federal computer programs.


Burlington County Board of Social Services - Mt. Molly and Westhampton, NJ
Human Service Specialist I and II Apr 2013–Present
Communicate and support clients in handling case intake
Enhance productivity by utilizing technology-driven systems in registering, rejecting, categorizing, and closing, which include FAMIS, UAP, GAAS, MES, NJP, MOLINA, Work Tracker, and CTS
Thoroughly assess, sort, organize, document, and match cases for processing and ensure timely prioritization, coordination, and management to meet deadlines
Render assistance to the TANF, GA, SNAP Processing Unit to process applications for several state- and federal-funded programs
Serve as a member of the Interviewing Unit, in charge of conducting interviews with clients for multiple programs, determine their eligibility, and process some programs on the spot
Liaised with the Adult Medicaid Unit, tasked to carry out several responsibilities including:
Management caseloads of more than 400 clients, as well as administration, analysis, and modification of their Medicaid programs;
Facilitation of interview to new clients and intake applications for all aged, blind, and disabled (ABD) programs;
Assistance to clients in acquiring benefits on Medicaid programs at the Virtua Hospital; and
Collaboration with state programs such as PACE and TBI clients to collect and retain Medicaid benefits


RMS Services - Blackwood, NJ
Manager 2009–Present

Rick’s Funnel Cake Stand - Camden, NJ
Co-Owner | Operator 2007–2014

Talbots - Camden and Marlton, NJ
Assistant Store Manager 2007–2009

Deborah Heart and Lung Center - Browns Mills, NJ
Certified Nursing Assistant 2006–2007

Master of Business Administration in Organization Leadership | May 2017
Wilmington University, Wilmington, DE
Relevant Coursework: Finance, Management, Leadership, and Marketing

Bachelor of Arts in Psychology | May 2012
Rutgers University, Camden, NJ

Participant, Counselor, and Senior Counselor – Rotary Youth Leadership Awards (RYLA)

Client Requirement Identification and Acquisition - Consultative and Administrative Support - Benefits Administration
Strategic Planning and Implementation - Events Facilitation and Coordination - Information Documentation

Additional Information:

Relevant Coursework: Nursing Pre-requisites, Intro to Psychology, Psychology of Minority Groups, Marriage/Family Therapy, Child Psychology, Human Sexuality, Personality Psychology, Psychological Tests/Measurement, Ethics/Law, Abnormal Psychology, Experimental Psychology, Clinical Psychology, and Behavioral Pharmacology

Pharmacy Technician Certification, Burlington County College | 2011
Certified Nursing Assistant, Burlington County Institute of Technology | 2006

Candidate Contact Information: has chosen not to make contact information available on this page.
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