Mental Health Services Leader | Mental Health Services Manager Resume
|Desired Industry: Healthcare
|Desired Job Location: West Allis, Wisconsin
||Date Posted: 10/8/2017
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 65000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Versatile, people-oriented, and performance-focused professional, offering wide-ranging experience in mental health administration;
coupled with strong knowledge in customer service. Equipped with solid understanding in delivering high quality service to numerous
mental health programs and levels of care such as residential, acute care, partial, and intensive outpatient. Effective team player,
with unsurpassed commitment in accomplishing organizational goals and objectives within a pressure-driven and challenging environment.
Armed with excellent interpersonal and communication skills essential in building relationships with diverse levels of backgrounds.
Technically proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Google Slides.
Rogers Memorial Hospital, West Allis, WI (2001–Present)
Clinical Programming Manager, Inpatient 2015–Present
Lead more than 60 employees of different disciplines, which include experiential therapists, patient safety associates, mental health
professionals, psychological assistants and interns, addictions counselors, teacher, and education specialists within the Inpatient
Clinical Programming Department.
Administer department’s activities involving staff development, recruitment, and scheduling.
Communicate with numerous hospital departments to offer solutions on continuous improvement of hospital operations and quality care.
Exhibit solid knowledge of hospital regulatory compliance issues involving State of Wisconsin and Joint Commission through consistent
compliance monitoring and participation in actions improvement.
Play a key role in setting goals for the department to improve quality, efficiency, morale, or competence, and environment for
continuous learning and readiness for change.
Effectively control the fixed-time employee expenses, assets, and operational expenditures
Supervise personnel and overall functions within experiential therapy service which included group space utilization schedule
involving equipment and materials relevant to programming; and inpatient programming relationship coordination with several
departments such as Dietary, Education, Spiritual Care, Social Services, and Nursing/Patient Care Services.
Maintain active involvement in the recruitment process and rendered assistance to Human Resources Department in developing an
Take part in the performance improvement (PI) program which serves as a model to the department functions.
Apply solution-focused principles in executing effective clinical programming in a timely and therapeutic manner.
Function as information and documentation specialist for the hospital’s electronic medical record system.
Designed and initiated horticultural program at the West Allis location.
Created an improved classroom, playroom, and game room experience for child and adolescent patients.
Made substantial contribution in increasing number of staff from 24 to 65 employees within a year.
Served as the key person in leading the Clinical Programming Department to drive 50% decrease in restraints, encompassing relief on
safety; employee and patient injuries reduction; and workman’s compensation claims reduction on inpatient units.
Improved quality of care and patient engagement within inpatient unit as well as established mental health professional groups for
inpatient child and adolescent units.
Authorization Specialist, Day Treatment Program 2006–2015
Handled the completion of Medicaid and commercial insurance authorizations for all patients, as well as all state certifications on a
Coordinated with the Billing Department, Treatment Team, and patient families regarding insurance information and changes.
Served as a patient advocate to insurance companies, ensuring sufficient time allocated for quality care.
Supported program social workers in discharge planning with regard to applicable aftercare plans covered by patient’s insurance.
Succeeded the performance improvement audits for the programs-eight regularly scheduled audits as well as two to three special audits
required every month.
Guaranteed full adherence to Joint Commission and Rogers Memorial Hospital standards by conducting monthly chart audits on 15% of all
Held accountability in reviewing, monitoring, and reporting changes in Medicaid policies and procedures to the administration.
Accomplished monthly statistics significant to the continuous financial development of the program.
Acted as program representative on hospital committees to relay any needs or recommend changes on policies, treatment plans, and
documentation as needed.
Provided service to Clinical Advisory Team to provide aid in the transition to a new provider from existing electronic medical record.
Successfully carried out training to all new employees at the hospital.
Partook in the institution of the Rogers Day Treatment programs in West Allis and Kenosha.
Rogers Memorial Hospital, West Allis, WI
Mental Health Professional, Day Treatment Program
Aurora Behavioral Health, Wauwatosa, WI
Behavioral Health Technician, Inpatient and Residential
Charter Behavioral Health Systems, West Allis, WI
Psychiatric Technician, Inpatient
Bachelor of Science in Psychology | University of Wisconsin-Stevens Point, Stevens Point, WI
Crisis Prevention Institute (CPI)
Milieu Management, Sensory, Trauma, and Dialectical Behavioral Therapy Skills and Concepts
Cardiopulmonary Resuscitation (CPR) Certified, American Red Cross (Valid Until: Apr 2019)
Areas of Expertise
Operational Leadership | Policies and Procedures Compliance | Program Development | Budget Control | Patient Relations
Conflict Resolution | Multichannel Communication | Performance Improvement Optimization | Safety Management
Big Cat Rescue | Save the Manatee Club | American Red Cross | Alzheimer’s Association | Rogers Foundation
Donor, Blood Center of Wisconsin
Available upon request.
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