Senior Operations VP Operations - Healthcare Resume Search
Senior Operations VP Operations - Healthcare Resume Search
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Senior Operations/VP Operations Resume

Desired Industry: Healthcare SpiderID: 79608
Desired Job Location: Studio City, California Date Posted: 7/16/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 100000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

The perfect job is where I can make a significant difference within the Telehealth space as an Operations expert. A position in which I could make a difference within the business process, such as program offerings, insurance processes, and maximizing marketing ideas, to help minimize expenses and to use my experience to add to the current revenue streams or create new revenue streams.

Chief Operating Officer 2016–Present
Monitor the execution and effectiveness of new and existing practices to ensure alignment with the company’s vision and objectives
Improve processes for active patient base for practices through data mining of specific criteria relevant to the program offerings
Establish strong rapport with strategic partners to increase mutually beneficial revenue streams
Hold accountability for health education, accounting, vendor relations, purchasing, insurance verification, remote connection, and daily operational management
Develop financial reporting systems and schedule and calendar systems for over 10 different EMR systems and 20 different MD offices
Administer all website construction and modification, email systems, and EMR system template and trained staff upon completion of the said systems
Work with the lead product development team at eClinicalWorks to assist with process improvement and establish the company’s enterprise environment
Proactively involved in NIH supported grant study at the University of New Mexico in 2017 and assisted in utilizing eClinicalWorks (eCW) electronic medical records system
Design and implement workflows and manage the technology preparation of two different telehealth platforms through mobile devices
Oversee the development of the enterprise environment of several locations, practitioner logins, and location specific templates to enable health coaches and practitioners in to track protocols established by the chief science officer and primary researcher
Support participant patient base and take charge of designing and monitoring the setup of research participants mobile devise to utilize numerous applications, push their data to the telehealth platforms, and enable practitioners and providers to acquire access on patient data

Key Highlights:
Created and implemented a marketing plan through digital marketing and practice referrals, which enhanced leads generation for client practices
Recorded processes to monitor the efficiency of all practices and expedite process implementation, patient interaction, and program adoptions
Collaborated with the chief executive officer in developing strategic plan and initiate new workflow processes, which successfully expanded services from the West Coast to the East Coast
Devised and maintained a forecasting and reporting infrastructure to relay necessary information to the Operations Team, as well as for the Executive Team’s strategic decision making
Facilited production of 20 practice (MD offices) clients, which referred over 350 patients into several Truvanta telehealth programs within six months with a limited budget
Minimized cost of per patient visit by 35% by restructuring health coach costs per visit while simultaneously building in health coach incentives
Expanded insurance reimbursement revenue by 58%, while minimizing insurance resubmit through analysis of insurance EOBs on a per payer basis

Vice President Operations 2014–2016
Supervised more than 15 employees, while administering limited budget to initiate process development throughout operation and improve service, billing, office flow, and policy
Conducted ongoing process evaluation; coordinated project status; minimized scope creep; and determined and resolved operational issues and constraints
Participated in the three-month NIH grant-supported study “Obesity Management Using Telemedicine” at the California State University, Long Beach, California - (platform used was AmWell, Telehealth portal)

Co-Founder | Vice President Operations 2010–2014
Generated revenue reports for product sales, insurance billed/received, and cash obtained from services, while collaborating with the Physician Ownership Groups to analyze reports
Spearheaded training of staff and oversaw operational expenses to execute process enhancement across operations and improve customer service, billing, office flow, and policies
Built relationships with key external vendors to maintain alignment with established budget and timeframe in completing the projects
Facilitated health fairs, table presentation, and InBody setup, while attending body comp analysis and communicating with participants
Acted as an inventory manager and trainer of cloud-based software for all weight loss sites to guarantee accurate and sufficient level of supplies
Managed project deliverables for employee training, which included delivery methods for new and returning patients
Ensured compliance with Health Insurance Portability and Accountability Act (HIPAA) in managing patient files, computer screens, patient file conversions, and sensitive documents remaining on printers

Key Highlights:
Engineered online documentation portal to provide seamless communication and consultation with patients, health educators, medical doctors, and physicians
Performed patient flow analysis in all weight loss activities from beginning to end of visits to maintain smooth and easy access during peak patient flow times

IT Administrator 2007–2010
Led IT operations and provided overall support for over 150 people at Newport Beach, as well as all 50 wind turbine locations across the Western United States through remote and onsite visit
Functioned as the project manager in charge of completing office and employee migration; collaborated with vendors, internal departments executives, and internal/external IT team members; and informed key stakeholders on project status
Facilitated international meetings among Australia, Japan, and the United States team, as well as with vendors of Cisco Systems and Microsoft Corporation
Organized and provided classroom training and events on current hardware/software, mobile device, and phone usage; outlook utilization; files and folder management, document safety and security, and presentation techniques
Constructed data center at new training facility for Mitsubishi power systems in Texas

Key Highlight:
Served as part of a two-person team that replaced an analog phone system with a Cisco VoIP phone system for the 150 people at the Newport Beach, California

Senior Field Service Engineer 2005–2007
Singlehandedly managed the records warehouse
Interacted with vendors including Dell, HP, and AT&T during off hours to ensure 100% uptime
Maintained active involvement in HIPPA and Occupational Safety and Health Administration (OSHA) training enhance knowledge on sensitive patient areas of the hospital
Taught middle- and entry-level IT technicians on proper communication with C-level management, while providing training to field service technicians on technical services

Earlier Career

IT Manager

Customer Support

Field Artillery Cannoneer

Bachelor of Science in Business Administration, Minor in Marketing
California State University, Chico, Chico, CA

Microsoft Certified Solutions Expert (MCSE) Certification – Heald College, San Francisco, CA
Intro and Advanced Cisco Router Certification – UC Santa Cruz, Santa Cruz, CA
Cisco Certified Network Associate, Intro and Advanced Router Configuration

Data Mapping and Analysis
Network and System Configuration
Operational Streamlining
Strategic Planning and Implementation
Waterfall and Agile Methodologies
Budget and Cost Optimization
Regulatory Compliance
Risk Evaluation and Mitigation
Staff Training and Development

Technical Acumen

Software/Applications: MS Office 365 | MS Project and SharePoint | Liquid Planner | Clarizen | AutoCAD | SOLIDWORKS | QuickBooks
Networking: Active Directory | IP | Skype | LogMeIn | GoToMeeting | Cisco WebEx | MS Roundtable
CRM/EMR: | NexTech | Alteer | Practice Fusion | CGM Clinical | eCW | Office Ally | Power2Practice | Prime Clinical | Epic
CMS: WordPress | Joomla | FileZilla | FTP
Operating Systems: MAC | Windows | Linux
Platform: Amwell | eCW

Additional Information:
Professional Development

Collaborative Institutional Training Initiative (CITI Program), California State University, Long Beach
Completed Courses: Belmont Report and CITI Course Introduction | History and Ethics of Human Subjects Research
Basic Institutional Review Board (IRB) Regulations and Review Process | Genetic Research in Human Populations
Social and Behavioral Research (SBR) for Biomedical Researchers | Records-Based Research | Informed Consent
Populations in Research Requiring Additional Considerations and/or Protections | FDA-Regulated Research
Vulnerable Subjects - Research Involving Prisoners | Vulnerable Subjects - Research Involving Children
Vulnerable Subjects - Research Involving Pregnant Women, Human Fetuses, and Neonates
Vulnerable Subjects - Research Involving Workers/Employees | Avoiding Group Harms - U.S. Research Perspectives
Research and HIPAA Privacy Protections | Conflicts of Interest in Research Involving Human Subjects
Recognizing and Reporting Unanticipated Problems Involving Risks to Subjects or Others in Biomedical Research

Other Trainings
Salesforce Online Training | Intro Linux | QuickBooks
Kaiser Permanente, Lotus Notes Client/Server Training
Health Insurance Portability and Accountability Act (HIPAA) Training
Occupational Safety and Health Administration (OSHA) Training

Awards and Honors

Armed Forces Service Medal, United States Army
National Defense Service Medal, United States Army Veteran


Volunteer – Organizer Healthcare Booth, Orange Coast Memorial Medical Center
Volunteer – Small Business Office Collection Point, Second Harvest Food Bank

Candidate Contact Information: has chosen not to make contact information available on this page.
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