Operations Manager - Loading Unloading Resume Search
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Operations Manager Resume

Desired Industry: Loading/Unloading SpiderID: 79524
Desired Job Location: Moreno Valley, California Date Posted: 7/4/2017
Type of Position: Full-Time Permanent Availability Date: 07/05/17
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No

Multifaceted, results-focused, and highly analytical professional with extensive experience in general management and operations. Adept at creating and implementing unique and cost-effective business strategies to optimize operational efficiency and productivity. Well-versed in developing and guiding cross-functional teams and individuals toward the accomplishment of set-forth goals and objectives. Strategic leader and team builder; armed with well-defined business management acumen and well-honed communication, analytical, problem-solving, and multitasking aptitudes. Proficient in troubleshooting minor computer problems, designing website, and building web pages.


Operations Manager 2014–Present
- Develop and implement equipment preventative maintenance program for 120 customer accounts
- Facilitate strategic contract negotiation with customers and vendors for business profitability and success
- Take full accountability in creating, implementing, and managing policies and procedures for proper customer-centric service, file maintenance, accounting practices, inventory control, marketing, procurement, sales, logistics and route planning, and staff training and development of company
- Formulate and execute efficient and effective marketing strategies to fulfill potential clients needs
- Employ in-depth technical knowledge of equipment hydraulics and water chemistry for optimal health of clients pool
Career Highlight:
- Acquired licensing compliance in accordance with local, state, and federal governing entities

Facility Supervisor 2015–Present
- Provide expert oversight to employee and visitor safety; building maintenance, repair, and upgrades; compliance with environmental policies; and safety and health procedures on facility operations
- Closely work with vendors and contractors in maintaining and repairing building to prevent disturbance on normal building operations
- Oversee building security and changes for space assignments at facility
- Assume full responsibility in creating and executing facility emergency plan
- Carry out lean best practices for supply costs and organization waste reduction
- Perform human resources functions such as recruiting and leading multiple groups of volunteers in accomplishing tasks to maintain the integrity of facility
Career Highlight:
- Served as leader of small groups, driving each member’s professional development in alignment with core beliefs and vision of the church
- Spearheaded the implementation of work order management system for the coordination of department facility-related activities and projects

Site Operations Manager, Fontana, CA 2013–2014
- Controlled annual budget of $5.48M, including $3.18M on warehouse operating expense and $2.3M on delivery expense
- Provided strategic direction to team of union operations and salaried associates toward fulfillment of safety and financial goals in accordance with company’s important value system
- Collaborated with the Human Resource Department on hiring, termination, and disciplinary action of associates, as well as new policy implementation and all legal and ethical actions verification
- Administered several strategic projects through partnership with various stakeholders to address areas of opportunity for maximization of expense control and productivity of warehouse, yard, and office functions
- Displayed expertise in using leading implementation of lean manufacturing concepts on facility layout, material handling, forklift fleet maintenance and rotation, asset and expense management, and staff labor levels monitoring
Career Highlights:
- Earned recognition for efficiently leading and training team members, which resulted to being 1 of 4 sites among 22 distribution centers to receive positive financial earnings in 2014
- Generated 20% reduction in warehouse expense and 60% reduction in overtime expense
- Collaborated with third-party logistics (3PL) carrier in implementing changes on logistics route planning and driver accountability to ensure cost-effective transportation of company’s distributed products
- Utilized restructured key performance indicator (KPI) metrics and monthly financial worksheet in monitoring improvement, which revealed 27% improvement on distribution center’s logistics cost and superior representation of service to customers
- Led the implementation of practices, policies, and procedures for safe and accurate receipt, storage, and delivery of $3M company and third-party distributed products
- Reduced receiving and delivery errors by 95% and improved on-time and order fill rate by 99%, which brought contribution in maintaining positive working relationships with customer

Operations Supervisor, Phoenix, AZ 2008–2013
- Worked collaboratively with site operation manager and area general manager in formulating operational strategies to guide, coach, motivate, and direct associates across multiple functions
- Maintained active involvement on recruitment, hiring, and training of six new employees, while mentoring and coaching nine additional team members to develop a safe and cohesive team
Career Highlights:
- Completed fived documented lean projects on waste remanufacturing, cycle-time reduction, yard and warehouse organization, central and internal replenishment, and production processes, which enhanced outbound production productivity by 50% and obtained saving in company expense by $150K
- Developed and improved cost reduction efforts, facility layout, and value stream mapping, which produced $378K savings to company
- Observed strict compliance with high-quality standards and guaranteed alignment with bottom-line profit improvement in coordinating production and transportation activities, which acquired sales on warehouse expense by 3.63% and delivery expense by 3.9%
- Received appointment from area management to provide assistance on the 2013 warehouse and delivery operations budget planning of $2.8M
- Pioneered the development and presentation of 2012 and 2013 comprehensive safety plans, which successfully completed goals in 2012 plan
- Applied keen attention to detail in conducting numerous root cause analysis investigations on safety and failures of equipment and customer, which reduced customer failures by 85% and equipment repair costs by 10%, as well as boosted safety awareness and accountability at site
- Functioned an active participant on champion user calls in developing and communicating best practices across the company, including SAP, as well as production and shipment planning
- Received the Quarterly Safety Award in 2012
- Obtained promotion for demonstrating proficiency in directing production and safety programs, change management, and dynamic teams on cost reduction projects

Assistant Superintendent 2007
- Created tracking reports and conducted weekly meetings to provide accurate status information on multiple new-home construction project progress for the project management
- Ensured compliance with Occupational Safety and Health Administration (OSHA) standards by overseeing the safety of all construction activities of 30 different trades and guaranteeing on-site personnel safety
- Participated in various quality assurance programs to maintain high-level of craftsmanship
- Determined building defects and arranged repair schedules for promptly resolution
- Efficiently interfaced with homeowners, corporate office, sales associates, and trade partners on building progress
Career Highlight:
- Successfully achieved 98% satisfaction rating on customer surveys by resolving all homeowner concerns in a professional and timely manner


Assistant Superintendent

Department Supervisor

Bachelor of Science in Organizational Leadership, with Specialization in Operations Management and Supervision
In Progress (Expected Date of Completion: May 2019)
Colorado State University - Global Campus, Greenwood Village, CO

Lean Manufacturing and Design
Total Quality Management
Safety, Polices, and Procedures Compliance
Human Resources Functions
Risk and Change Management Continuous Process Improvement
Strategic Planning and Implementation
Budget Administration and Cost Reduction
Contract Negotiation
Team Building and Collaboration

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