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Desired Industry: Librarian/Museum SpiderID: 7932
Desired Job Location: Portland, Maine Date Posted: 7/16/2006
Type of Position: Full-Time Permanent Availability Date: August 1, 2006
Desired Wage: $US50,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

To find a challenging, rewarding, enjoyable, prestigious and well-paying out-of-state, preferably in Maine, or overseas position, preferably in London. My people skills are unparalleled, and I truly enjoy instructing, traveling, meeting and working with diverse people in differing locales.

12/2005 – Present Independent Contractor William Ruiz Consulting

a) Sales/Marketing consultant
Responsible for the sales and marketing campaigns for various UK concerns on a day-to-day basis from home offices in Los Angeles and London via e-mail, phone and VOIP
Worked closely with CEO and Sales Manager for one concern at their corporate headquarters in London
Created and modified ad copy for various e-mail and telemarketing campaigns
Tracked and directly cultivated potential leads in various market sectors for various products/services via phone and e-mail
Generated various marketing research reports to help concerns identify strengths and weaknesses of their campaigns as well as identifying the best market sectors for their products/services
Identified best possible leads from regularly published and purchased business activity reports
Performed data entry for contacts and various results using GoldMine and SuperOffice both on site and via VPN’s

b) Curator
While consulting as noted above, continued in position below for Avataric Ruchirasala of Adidam, except on freelance basis from home offices in London and Los Angeles

4/2001 - 10/2005 Curator Avataric Ruchirasala of Adidam
Middletown, CA USA

Served as Disney collection curator for a VIP collector with a world-class collection based in Northern California’s wine country
Assisted collector with refining of and acquisitions for the collection
Researched major U.S. and U.K. auctions for potential acquisitions that would embellish and enhance the existing collection
Interfaced with other private collectors and auction houses regarding potential acquisitions
Consulted with collectors and dealers in the U.S., U.K. and Europe regarding availability and quality of possible acquisitions
Acquired pieces for collection from various auction houses and private collectors
Traveled with and arranged travel for Disney collection pieces to be authenticated
Prepared communications regarding the Disney collection to be sent out to various parties
Supervised full-time and volunteer staff regarding various projects related to the collection
Prepared presentations on new acquisitions for the private collector
Coordinated payments for acquisitions to auction houses and private collectors for purchases and prepared spreadsheets to track accounts payable and receivable balances
Worked with fiscal officers to facilitate wire transfers, banking, etc. for purchases
Assisted senior art curator with matters pertaining to elements of the private collection not related to Disneyana (bears, paperweights, fine photography)
Inspected, inventoried and photographed all incoming Disney acquisitions
Updated Access databases for the collection as needed to include new acquisitions and information

10/1999 - 3/2001 E-mail Specialist eToys, Inc.
Santa Monica, CA USA
Served as in house resource person, coach and trainer as well as at local and out-of-state outsourcers' facilities
Assisted Quality Analyst with monitoring and scoring of in house as well as outsourcers' voice and e-mail contacts
Participated in calibration conference calls to determine and guide outsourcers' understanding of and adherence to quality guidelines
Administered e-mail qualification tests to prospective candidates, scored their results and recommended candidates based on their aptitude and strengths
Supervised quality control of outsourcers' e-mail output
Reviewed outsourcers' staffing and identified strengths and weaknesses
Recommended procedural changes to increase outsourcers' productivity and morale
Created training materials and guidelines for e-mail communications
Created new and modified existing e-mail templates to enhance clarity as well as empathy in outgoing communications
Recommended seasonal changes to standardized text in e-mail responses
Reviewed current templates and recommended modifications and revisions as part of Total Customer Management Initiative
Created model guidelines for e-mail quality control
Responsible for day-to-day outgoing written communications with customers regarding order issues, product questions, feedback and complaints
Handled and resolved escalated voice and e-mail contacts
Assisted Backorder department with creation of Access database for carrier claims

12/1998 - 10/1999 Customer Service Representative eToys, Inc.
Santa Monica, CA USA

Designed and created monthly databases for all UPS and USPS claims
Trained co-workers on use of claims databases
Wrote procedure manual and update for database use
Supervised quality control of all database entries
Prepared monthly reports for UPS and USPS claims
Created databases and spreadsheets for Risk & Recovery Dept.
Created data-gathering systems, coordinated compilation of data and submitted recommendations for Customer Service Dept. benchmarks for phone calls and e-mails
Developed and coordinated procedure for tracking the fulfillment of Provo, UT orders
Trained department head in use of PowerPoint and assisted with presentation
Assisted Risk & Recovery Dept. with bank verifications
Extensive customer interface via telephone and e-mail
Phone sales

5/1985 - 5/1998 Script Coordinator DIC Entertainment, L.P.
Burbank, CA USA

Extensive contact with entertainment and toy industry principals and diverse toy lines
Supervised day-to-day operations of company script library and development archives
Created and maintained on-line file management system for all development projects, studio productions and series synopses
Coordinated and consulted with clients and departments regarding all stages of script and series development, approvals and schedules during production
Maintained freelance writers database
Oversaw delivery of script and related creative materials
Proofread all major creative presentations and various ad copy as needed
Directed the transcribing and delivery of broadcast transcripts for international sales
Trained and managed script department support staff
Facilitated college intern program and curriculum
Assisted with groundwork for and implementation of various foreign and domestic cable and home video ventures
Processed freelance writers' contracts, invoices and information prior to submission to accounting and personnel departments
Aided series story editors and staff writers, including actual revisions to scripts
Wrote episodic and series synopses
Coordinated delivery and care of character costumes for trade shows and public events
Advised and assisted supervisor with composition of her correspondence
Assisted with interviewing and hiring of script department support staff

10/1983 - 5/1985 Office Manager Screenplay Systems, Inc.
Burbank, CA USA

Supported the creators of Scriptor and Movie Magic with their marketing efforts to boost company visibility and to expand dealer and distribution networks
Consulted with clients regarding hardware and software packages best-suited to entertainment industry applications
Provided technical support for software clients
Assisted with accounts payable and receivables
Proofreading and data entry

6/1981 - 7/1983 Office Services Coordinator O'Melveny & Myers
Los Angeles, CA USA

Coordinated bidding for facilities contracts
Supported facilities manager and office services supervisor
Assisted with various projects relating to move to new corporate headquarters
Served as company liaison to supply vendors and building management
Aided with interviewing, hiring and supervising of facilities support staff
Assisted with accounts payable, purchasing and office space management
Aided with oversight of company fleet of cars

11/1998 New Horizons Computer Learning Center Vocational Burbank, CA USA

6/1981 University Of Southern California Bachelor's Degree Los Angeles, CA USA

5/1977 University of Notre Dame Associate Degree Notre Dame, IN USA

Highly capable team builder, team leader, motivator and morale booster
Photographic memory and excellent recall ability
Superlative written and verbal communications skills
Good speaking voice and extensive public speaking background
Superb understanding of spelling, punctuation and grammar rules
Excellent creative writing skills
Effective team player
Extremely well-organized with exceptional attention to detail and follow up
Thrives in fast-paced environments
Quickly adapts to differing locales
Enjoys travel, airplanes, airports, hotels
Strong work ethic, very dependable, trustworthy and loyal
Lived in London, England from October 2005 through June 2006
Microsoft Office proficiency

Available upon request.

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