Services Delivery & Services Sales Telecommunication Sector Resume
|Desired Industry: Management
|Desired Job Location: Toronto, Ontario
||Date Posted: 4/27/2017
|Type of Position: Full-Time Permanent
||U.S. Work Authorization:
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: MBA
||Willing to Relocate: Yes
Goal-driven and seasoned professional with extensive experience in all aspects of project management, network design/configuration, and business development.
Expert at formulating strategies that streamline organizational information systems, business operations and network communications to ensure high-service performance and alignment with business requirements. Well-versed in overseeing the entire life cycle of projects, with the ability to align projects with budget requirements, meet commitments and exceed expectations.
Equipped with articulate communication and interpersonal skills essential in building positive work relationships with clients and professionals of all levels. Proficient with Microsoft Office Applications (Excel, Project and PowerPoint).
Account Manager Apr’2012 to-date
Working as Services Account Manager covering all Business Groups and Business Units in the organization.
Maintain short- and long-term competitive positioning and profitability of the offered solution through comprehensive knowledge of bid scope and scope optimization.
Establish and cultivate relationship with key customer stakeholders and technology-based companies as the main customer interface.
Render assistance to customers in aligning capital expenditure (CapEx) and operating expense (OPEX) budgets for a financial year with a mindset of customer’s network evolution.
Administer cost estimation and optimization and smart tendering to optimize gross profit, operating profit, and deal revenue.
Facilitation of management briefings and presentations (including analysis for total cost of ownership).
Management of Net sales, Project profitability and Service inventory monitoring.
Collaboration with Progamme Manager and Project Managers to improve profitability of existing contracts (on-going projects) with periodical update of cost baseline, cost accruals and project resource planning.
Spearhead the Cash Collectors Team responsible for minimizing Over Dues through continuous follow-up on aging invoices with the customers; along with various internal teams including Logistics and Finance sections.
Administer regular DPA (Demand Planning Accuracy) sessions for equipment forecasting in alignment with the project needs.
Played a pivotal role in achievement of >$50M USD revenues each year since 2012-2015
Serve as CRM tool administrator, enforced team discipline to timely resolve the quality issues and regular data updates in the tool
Handled negotiations with the pricing manager in formalizing the Zain Group Radio Price Book in 2015
Created a Microsoft Excel tool to keenly track CT financials reporting, reducing project asset rotation from 170 to 72 days
Performed as part of the Zain CPV (Customer Perceived Value) Improvement Team with a marked improvement of 25 points, from 36.8o 61.1in 2014
Programme Manager - Network Planning & Optimization, Nokia Siemens Networks – Kuwait Nov’2007 to Apr’2012
Provided leadership to the Network Planning and Optimization (NPO) Team in handling CS Core, PS Core, Access Radio, IP Network and Network Performance domains.
Taking care of the program/project plan, scope and full project life-cycle (initiation, planning, execution, closure).
Responsible for contractual performance including KPIs/SLAs, profitability & Business metrics (Prioritizing allocation of resources).
Progress Reporting, Action Item Tracking, Resource Management, Quality Control & Assurance, Change Control & Risk Management.
Providing guidance and ongoing support throughout all critical project phases, including providing regular feedback and coaching.
Operational processes adhered to drive effective operational performance.
Prepare delivery baseline, budget and schedule in line with agreed scope of work (SOW) and share of responsibilities (SOR).
Keen focus on NPO services business growth and gross margin improvement.
Delivered complex and cross domain programmes including Core swap, network expansion and network optimization projects worth over 100m USD.
Lead a team of 58 engineers with diverse sociocultural backgrounds.
Enhanced Gross Margin by ~10y implementing effective remote support and scope management
Launched the BoT tool in the network for KPIs and Project Reporting
Achieved more than 90ollout accuracy during the delivery of 1,572 sites, one of the largest Radio SWAP project in MEA
Identified and secured potential sales opportunities to support the Sales Team in boosting the top line and obtaining extra sales for NPO Business Line.
Senior Planning & Optimization Consultant, DU – Dubai, United Arab Emirates Aug’2006 to Nov’2007
Worked as the technical specialist for the network design and optimization issues relevant to 2g and 3G radio access network
Took charge of planning, phasing & dimensioning 2G/3G/HSDPA networks in accordance with establish plan and coverage requirements
Assessed, validated and devised the nominal plan of macro sites for pilot network launch along with the expansion of 2G and 3G network
Liaised with Nakheel, Emmar and Dubai Holding for 2G/3G indoor and outdoor radio coverage proposal for all mega projects
Administered pre-launch optimization and acceptance with vendors for Dubai region while conducting vendor management and product assessment for network expansion
Nominated to lead CISCO IP Radio Access Network Optimization for the network, under the 2007 Talent Hunt program.
Contributed to the successful commercial launch of DU, the second mobile operator in UAE
National Manager RF Planning Department, Ufone, Islamabad – Pakistan Dec’2004 to Jul’2006
Head of Radio Network Planning department, a team of 21 Engineers and 3 Regional managers
Regional Manager RF Planning Department, Mobilink, Lahore – Pakistan Feb’2000 to Dec’2004
Lead Radio Network Planning Central region, a team of Engineers, Specialist and Consultants.
Design Engineer, Packages (Pvt) limited, Lahore – Pakistan Jul’1999 to Feb’2000
In Paper & Board manufacturing department with Packages (Pvt) Limited
Quality Control Engineer, Philips Lighting, Karachi – Pakistan Mar’1999 to Jul’1999
In Quality Control department with Philips Lighting Pakistan
Bachelor of Electrical Engineering in Telecommunications | 1998
University of Engineering and Technology, Lahore, Pakistan
Mini Master’s Degree of Business Administration in Telecommunications | 2012
MPRICIL-UK, Dubai, United Arab Emirates
STARS - Selling Techniques and Relationship Skills-L4
Negotiation Tactics & Counter Tactics-L4
Care Sales certification-L3
CO Sales Staircase-L3
Single RAN Advanced Specialist-L3
Femtocell Portfolio Overview-L2
NPO Sales certification-L3
Service Delivery Manager Certification -SDM
MN Converged Core Portfolio Overview-L2
Network & Service Management-L2
SW Sales and Pricing-L2
Lean Six Sigma-ongoing
ISO 9002 Internal auditor certification
Management & Leadership Trainings
Telecommunications Mini MBAMPRICIL-UK, Dubai-UAE
Project Management Professional PMP course, IIL Dubai-UAE
Project Management Fundamentals. Nokia Academy Dubai-UAE
PMP exam preparation, Chicago Management Training Institute, Dubai-UAE
The Leadership Code, NSN, Kuwait
Business Market Potential and Service Excellence, NSN, Kuwait
Service Excellence - Global Services and Customer Operations, NSN, Kuwait
Working under pressure techniques, NSN, Kuwait
Building and leading High Performance Teams, NSN, Kuwait
Personal Empowerment, The First Institute of Dynamic Learning, Lahore- Pakistan
Reshaping Attitude & Behavior, NAVITUS, Lahore- Pakistan
LTE & EPC Fundamentals, NSN, Kuwait
CISCO IP Radio Access Network Optimization, CISO Training Centre, Rome-Italy
Network End User Training, Telecordia Technologies, Dubai-UAE
SYS02/03/04/CP07 Motorola Training Centre, Swindon-United Kingdom
Tellabs Martis DXX Hardware & NMS, Lahore- Pakistan
O&M for 3600 Mainstreet BWM & 46020 NMS, Alcatel, Lahore-Pakistan
Project management | Service Delivery (Planning, Reporting & Processes) | Supplier / Vendor Management
Bid Management & Commercial negotiations | Project Development | Strategic Planning & Analysis | Problem Solving
Strong Business Acumen | Team Leadership / Building | Performance Management | Financial Forecasting | Risk Management
Quality Control | Network Planning & Optimization | Customer relationship (CXO level) | Vendor/3rd Party Management
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