Operations Manager Practice Manager General Manager - Management Resum
Operations Manager Practice Manager General Manager - Management Resum
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Operations Manager/Practice Manager/General Manager Resume

Desired Industry: Management SpiderID: 79189
Desired Job Location: Orlando, Florida Date Posted: 4/25/2017
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Masters Willing to Relocate: No

Seasoned and versatile professional with proven record of success in driving business growth. Offering extensive background in

managing all aspects of overall operations from sales and marketing; product and inventory administration; and team development to

project management and support. Expert at defining and implementing processes and systems that boost productivity, efficiency, and

quality of operations. Articulate communicator with the ability to build trust and long-term relationships with all levels of



- Professional Experience

Rejuvenation Clinics Australia/Specialist Clinics Australia, Sydney, NSW, Australia
Operations Manager Nov 2014–Jan 2017
Oversaw the entire aspects of multi-site operations including sales growth, profitability, people and culture, staffing and

retention, facility management, procurement, scheduling, retail, call center and front of house
Efficiently led a team of staff which consists of call center and receptionists, retail personnel, clinicians, doctors, nurses, and

administrative personnel (HR, payroll, and accounting staff)
Conducted research on new equipment and methodologies to develop new revenue streams
Effectively expanded projects to establish the organization across multiple sites
Rendered keen oversight on team progress to ensure all deadlines were met
Functioned as an effective liaison in charge of coordinating project schedules and changes

Notable Accomplishment:
Successfully enhanced inventories and ordering procedures, which generated 12% increase in bottom line
Initiated the expansion of medical and rejuvenation facility from one site to three, while documenting critical path so future

expansion could be easily accomplished.
Consistently generated significant sales growth in 2014 ($12M), 2015 ($14M), and 2016 ($14.8M)
Implemented well-received program of professional development courses for all staff, leading to 28% increase in overall employee


Australia Post, Sydney, NSW, Australia
Licensee Owner Jan 2010–Nov 2014
Assumed full accountability in handling diversified business functions, such as follows:
Administration of financial and budget activities to fund operations and maximize investments;
Management of staff in carrying out daily functions to maintain seamless operations;
Establishment and implementation of departmental policies, goals, and objectives; and
Assessment of financial statements and performance reports to measure productivity as well as to determine areas needing cost

reduction and program improvement
Coordinated with department managers in planning and implementing promotional initiatives
Spearheaded staff recruitment and hiring initiatives and employee training programs
Guaranteed that top-notch services were provided to customers to ensure overall client satisfaction
Notable Accomplishments:
Played a key role in boosting profits by 60% within one year through the reorganization of business line and human resource

Provided various staff trainings and coaching, which successfully eliminated the turnover within three years
Minimized negative customer feedback by 20% below market average
Generated significant growth in revenue by providing refined trading schedules and increasing staff number

Gloria Jean’s Coffees, NSW, Sydney, Australia
Operations and Training Manager | Licensee Oct 1998–Jan 2010
Initiated the implementation of a centralized learning facility to provide systemized training modules
Directed efforts in centralizing all procedures and updating attributes through the learning and development project
Played an integral role in evaluating and launching new products to market
Enhanced profitability through the successful renegotiation of real estate leases

Notable Accomplishments:
Successfully accomplished project within 5 months against projected 12 months as well as 58% under the allotted budget
Led the new self-directed learning program, which significantly improved staff retention and cross-skilling

Earlier Positions Held:

McDonald's Systems of Australia, Sydney, NSW, Australia
Regional Operations Manager

Regional Learning and Development Manager


- Education and credentials

Master of Arts in Workplace Development, with Emphasis in Culture in the Workplace
University of Technology, Sydney, NSW, Australia
Coursework: Business, Management, and Communications

Bachelor of Arts in Communications
Charles Sturt University, Bathurst, NSW, Australia
Coursework: Marketing, Public Relations, and Journalism
Chancellors Academic Achievement Award for Research

Hospitality Certification
Board of Retail Studies, Sydney, NSW, Australia
Coursework: Accounting, Financial Management, and Event Planning



- Core Competencies

Human Resources Management | Customer Needs Assessment | Operational Leader | Strategic Planning
Resource and Manpower Allocation | Personnel Development and Training

Additional Information:

Available upon request.

Candidate Contact Information:
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