Management, Retail, Construction, Recruiting, Transportation, Supply Chain, Huma Resume
|Desired Industry: Management
|Desired Job Location: Ypsilanti, Michigan
||Date Posted: 4/20/2017
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 40000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Masters
||Willing to Relocate: No
Well-organized, multifaceted, and goal-oriented professional, offering diverse experience within the areas of management, sales and
marketing, and project administration; as well as core business processes, new business development, customer and vendor relations,
training and development, and human resource functions
Effectiveness in providing first-rate services to various clients by assisting them with their needs, answering questions and
inquiries, and resolving complaints/issues through phone and email.
Strong capability to evaluate issues and problems to formulate strategic solutions, as well as handle complex projects within the
allotted time frame and budget.
Adeptness in managing group dynamics, as well as motivating and performing with high-caliber teams of professionals to support
Ability to build and strengthen positive work relationships with individuals of diverse backgrounds to support business operations.
Proficiency in utilizing PC and Macintosh, as well as Microsoft Office Suite.
Genius Phone Repair, Ann Arbor; Ypsilanti, MI
Sales and General Manager 2016–Present
Oversee two separate mobile phone and tablet repair stores, including a team of three to five persons at each location. Drive key
sales and marketing efforts within the surrounding areas, which include utilization of social media, sales calls, and local business
blitzes. Work with area Chamber of Commerce.
Earned selection to supervise another store with three persons within three months of employment.
Brought significant growth to sales by 5 to 10% over previous years and achieved 100% positive reviews for both locations.
Certified Home Improvement, Garden City, MI
Project Manager 2011–2016
Manage the planning and coordination of project schedules and dates to meet customers’ requirements. Perform project management
responsibilities, including writing quotes, executing follow-ups on bids, and providing final walk following completion. Facilitate
the training of personnel job site expectations, while outsourcing contractors for jobs. Expertly handle the negotiation of
contracts and pricing with different suppliers and their sales representatives. Stay abreast with new and existing product lines
from each company.
Interfaced with suppliers to negotiate new pricing guidelines, thus improving the overall profitability of the company, increasing
its competitiveness in the market, and enabling them to secure more projects.
Established and cultivated customer relationships and trained contracted employees, which significantly enhanced customer
satisfaction and referrals.
Expedited project completion and job transition through proper scheduling.
RS Hughes Company, Wixom, MI
Operations Manager 2008–2011
Oversaw daily company operations, generating revenue of $3M on a yearly basis. Fulfilled a wide range of tasks, including inside
sales, customer support, cold and warm calling, and order placement and fulfillment. Maintained proactive involvement in operations
management and inventory management and control, accounts receivable, supply chain, and shipment and receiving of customer orders.
Administered accounts of more than 400 companies, while retrieving vendor-related orders.
Grew overall sales through first-rate customer service, including evaluating product usage and sales history and consulting with
Improved inventory accuracy by developing new action plans through weekly cycle counts, thus increasing product stocks and attaining
Spearheaded employees’ daily shipments and shifting schedule that improved customer confidence and branch profits, while reducing
Decreased the number of bad debt status through efficient handling of all outstanding invoices.
Worked closely with national freight companies to negotiate discounted local rates; as well as national vendors on contract pricing
that boosted profit per sale.
Strategic Lenders, Livonia, MI
Held full responsibility in conducting applicants’ work and credit history evaluations through telephone and personal interviews.
Built and strengthened new relationships with lenders, along with conducting in-depth research on new strategies in the market.
Directed the creation of new sourcing plans to recruit candidates for new in-house positions. Thoroughly evaluated and accepted
clients with the least amount of risk.
Played an integral role in property reviews that enabled the preparation of an action plan for the company and customer, as well as
negotiation and reduction of variable costs, attaining final profit of 10-15%.
Sherwin-Williams, Brighton, MI
Manager/Sales Representative 2003–2006
Sherwin-Williams, Ypsilanti, MI
Manager | Staff Developer 2000–2003
Master of Business Administration: University of Phoenix, Livonia, MI
Bachelor of Arts in Human Resource Management: Michigan State University, East Lansing, MI
Coursework toward Bachelor of Arts in Liberal Arts: Schoolcraft College, Livonia, MI
Management Training Program | Management and Human Resource Training
Phi Chi Theta Professional Business Fraternity
Chamber of Commerce Ann Arbor/Ypsilanti Chapter
Awards and Honors
Schoolcraft College Alumni Scholarship
Member of the Semester, Phi Chi Theta Winter 2000
Sherwin–Williams Presidents Award
Available upon request.
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