Operations Manager Resume
|Desired Industry: Management
|Desired Job Location: Seattle, Washington
||Date Posted: 4/19/2017
|Type of Position: Full-Time Permanent
||U.S. Work Authorization:
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained:
||Willing to Relocate: No
Results-driven, highly-organized, and strategic professional with broad-based management experience within the transportation industry, specifically in the areas of program administration, regulatory compliance, budgeting, and fleet management. Armed with the ability to manage multisite operations, drive profit, improve processes, and accomplish business objectives. Effective at cultivating positive relationships with individuals of different levels and backgrounds.
Republic Services, Seattle, WA
Operations Supervisor 2013–Present
Administer collection activities in commercial residential roll-off and container delivery and pickup.
Coordinate with the general manager and operations manager regarding the implementation of tactical initiatives to guarantee functional excellence and budget achievement.
Provide keen oversight to safety and accident prevention programs to maintain a safe and productive work environment for employees and execute an effective loss control and safety program.
Closely monitor day-to-day route activities and assignments.
Deal with driver-related safety issues and customer concerns, while performing accident, injury, and incident investigations.
Carry out quarterly and monthly driver observations and reviews.
Collaborate with human resources, labor contract administration, and payroll management on various concerns.
Significantly contributed in the year-over-year decrease in safety frequency to single digits.
Consistently improved year-over-year performance in key performance metrics.
Waste Management, Woodinville, WA
Operations Supervisor 2010–2013
Oversaw more than 200 non-exempt employees, in charge of providing waste management services to King and Snohomish counties.
Maintained active collaboration with public sector managers to ensure city contract compliance.
Served as the shop liaison in charge of minimizing customer service interruptions, directing available fleets, and conducting follow-ups on recurring issues.
Functioned as the project lead, devising and executing the computerized routing system for delivery drivers.
Played a key role in the facility design and layout of the mega site merger, which consolidated three sites.
Port of Seattle, Seattle, WA
Landside Operations Supervisor 1999–2009
Led 80 landside personnel for ground transportation, employee busing services, and parking services to Seattle–Tacoma International Airport.
Formulated and revised work plans, procedures, and methods to identify work priorities; and organized scheduling and staffing.
Recorded and offered feedback on employee performance, along with disciplinary actions and letters of reprimand.
Directed maintenance repair for landside facilities, such as employee lots, parking garage, and roadways.
Completed inspections on facilities; and wrote and submitted appropriate work requests.
Addressed customer complaints regarding busing, paring, and ground transportation issues.
Oversaw the response, investigation, and reporting of accidents that involve the general public and employees.
Facilitated the interview and selection of candidates for job openings in the department.
Presided over daily site visits and monthly employee meetings.
Introduced a dependability program for tardiness and sick calls.
Decreased time lost by 70%.
Coursework in Health and Human Performance and Business Administration
University of Montana, Missoula, MT
Strategic Planning and Implementation | Staff Supervision and Training | Client Relations | Cost Reduction Strategies
Business Operations and Development | Inventory Control | Procedure Development | Conflict Resolution
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