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| Desired Industry: Secretary/Admin. Assistant/Receptionist |
SpiderID: 79142 |
| Desired Job Location: Calgary, Alberta |
Date Posted: 4/19/2017 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
I am seeking a position that will both challenge and enhance my existing
Skills. I have over 20 years experience in using technology such as but not
Limited to, Internet, Email, Office suite (Microsoft Word, Excel, and
Word Processing), various Data processing systems, switch boards and client
queues.
This position would also allow me the opportunity to apply my exceptional
Multi-tasking, organizational and interpersonal skills in an effective and efficient manner. I possess strong analytical, problem solving and effective time management skills and have experience in working with culturally diverse clientele; the ability to use judgment while prioritizing work; significant experience in providing services to the general public, in person, in a high volume environment, serving clientele who have a broad variety of needs
Including explanation and clarification. I am able to work well in stressful situations and remain calm.
My personal attributes include a positive attitude, self-motivation and the
ability to acquire and retain knowledge, work well in a team environment or
with minimal supervision. Furthermore my need to continuously educate
myself ensures that my knowledge and skills do not become obsolete. I am
fluent in the English language, both oral and written.
I believe my experience will positively contribute to this position and to your
Organization. I sincerely request that you allow me the opportunity to discuss
with you how I can be an asset to your organization.
Thank you for your consideration.
Experience:
Employment History
Canada Revenue Agency, Calgary, AB
May 2016 - Sept 2016 - Contract
Call centre agent, answering tax payer inquiries over the phone about new child care benefit and GST program.
Passport CANADA, Calgary, AB
Nov. 2010 March 2016 - Contract
Pre Examination Clerk CR-05
Pre Screen applicants applying for passport to ensure the proper application has been chosen and all requirements have been met per Passport Canadas requirements. Reviewing documents for accuracy and completion.
Process Simplified renewal applications as well as Ghost files to help passport officers with more complex files and take in payments.
Printing of Passport books and Quality control of local and Transfer
files
Shoppers Home Health Care, Calgary, AB
July 2009 Nov. 2010
Team Leader Soft Goods Department
Provided customer service over the phone and in person to clients who required incontinence and ostomy products.
Met with product representatives to determine if new health products would be beneficial to our clients.
Team leader for a staff of five CSRs
CBV Collection SERVICES LTD, Calgary, AB
June 2007 June 2009
Divisional Manager
Ensure collectors meet proper identity verification.
Did Compliance and Protocol Training for all staff.
Handled all hiring ads, interviews and paper work with HR for new hires in the Calgary.
Report directly to the Branch Manager for CBV
Deal directly with CBV liaison in both Vancouver and Toronto office with
respect to documentation required directly from Canada Revenue Agency
Generate reports with monthly target variance.
Enforced disciplinary action for all staff with the proper documents when required.
Handle complaint calls in a timely and professional manner.
CBV Collection SERVICES LTD, Calgary, AB
April 2006 June 2007
Supervisor Canada Revenue Agency Federal Student Loans
Collect on overdue accounts for Canada Revenue Agency
Request and thoroughly check credit bureaus for debtors thru Equifax and Trans Union.
Supervise a team of ten collectors under the Education portfolio.
Report directly to the Collection Manager for CBV
Liaison between collectors and clients to ensure proper protocol is being met.
Handle complaint calls in a timely and professional manner.
CBV Collection SERVICES LTD, Calgary, AB
Nov. 2005 March 2006
Collections Officer
Trace and collect on overdue accounts for CIBC Retail
Request and thoroughly check credit bureaus for debtors thru Equifax
Canada and Trans Union.
Negotiate suitable payment arrangements and settlements on past due accounts
Team Leader
Education:
Education
Sep. 1991 - June 1994
James Fowler High School - Calgary, AB
Graduated with Journeymans License in Hairstyling
Skills:
Personal Attributes
Excellent interpersonal, communication, organizational skills and computer
skills including but not limited to Microsoft Office, Keyboarding, and data Entry.
Willing and able to handle a wide variety of tasks and able to meet tight deadlines.
Experience in providing, in person, services to culturally diverse clientele and
general public in a high volume environment, serving clientele who have a
broad variety of needs.
Reliable and adaptable, learn new systems quickly and take initiative.
Ability to communicate orally enters data, gather information and provide
advice and verify information and note inconsistencies.
Able to cope under pressure and deliver superior results in a demanding environment
with no control on volume and without appointments.
Excellent team player in any environment, ability to work with minimum supervision and
able to explain policy and procedure.
Reference:
Available upon request.
Candidate Contact Information:
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