Healthcare Supervisor Coordinator Social work Associate Counselor Cas
Healthcare  Supervisor Coordinator Social work Associate Counselor Cas
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Healthcare/ Supervisor/Coordinator/Social work Associate/Counselor/Case Manager Resume

Desired Industry: Healthcare SpiderID: 79018
Desired Job Location: Plantsville, Connecticut Date Posted: 3/27/2017
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No

Patient-oriented, methodical, and top-performing lead medical support assistant with expertise and comprehensive experience in handling administrative functions, providing exceptional services and support, and improving overall processes within the healthcare industry. Equipped with sound knowledge of various medical terminologies coupled with the ability to administer treatment and patient care operations. Highly effective communicator with interpersonal skills to establish rapport with patients, management, and staff. Technically proficient with Microsoft Office Suite (Word, PowerPoint, and Excel) as well as in utilizing various computers and the Internet.

Veterans Health Administration, Various locations
Lead Medical Support Assistant, West Haven, CT 2015–Present
Oversee diverse department operations along with a team of 40 personnel while accountable for processing confidential patient information
Render support to analysts in conducting operating program characteristics assessments
Demonstrate first-rate performance in handling various functions, such as
Retrieval of reports, correspondences, and numerical data to prepare status reports, briefings, and presentations;
Verification of computer system information to ensure data updates and accuracy;
Creation of monthly reports as well as closing of terminated records and completion of chart audits; and
Validation and logging of deadlines in responding to daily inquires
Expertly manage the work structure of multiple assigned areas to support case management, telehealth, and non-institutional programs; and Director's Office in Newington, CT; as well as Operation Enduring Freedom and Operation Iraqi Freedom
Evaluate the progress and effectiveness of operations in comparison with the objectives
Employ analytical skills in identifying and recommending methods toward processes and procedures simplification and optimization
Liaise between management, clinical staff, and the community
Perform various administrative functions including fiscal matter handling, resource and equipment need forecasting, data management, and health information dissemination to providers, consumers, and payers
Interface with patients through phone call, email, and in-person in obtaining material for continued care

Key Highlights:
Received distinction for maintaining safety, respect, and dignity of residents and veterans
Earned role as medical support supervisor within the Diagnostic Imaging Department
Streamlined processes through the development of an efficient filing system and client database

Medical Technician | Phlebotomist, Newington, CT 2010–2015
Gathered urine and fecal samples as well as categorized and assessed test data
Conducted microbiology testing and extractions; compounding and centrifugation operations
Established relationships with patients and provided education regarding treatment
Oversaw numerous functions, such as follows:
Obtainment of blood samples for qualitative and quantitative analysis; urine for toxicology screenings;
Management of service, medical supply, and draw station equipment utilization; and
Administration of infection control initiatives
Closely collaborated with team members in performing medical technician work operations
Carried out incident and medical emergency reporting to authorities

Key Highlight:
Made substantial contributions by significantly decreasing overall patient wait times

Quest Diagnostic Laboratory, Newington, CT
Phlebotomy Technician 2008–2009
Hold responsibility in collecting high-volume venipuncture and specimen
Collected patient information for registration, specimen collection, labeling, and processing
Took full charge of the sanitation of workstations, transportation of specimens, oversight to surveys, and administration of data, and
Administration of surveys to obtain client feedback and improve services based on provided correspondence;
Management of records to ensure up-to-date information; and
Delivery of accurate and appropriate information in response to patient inquiries
Capitalized on industry skills in providing outstanding services to clients
Expertly perform pediatric and geriatric blood draws

Key Highlight:
Rendered expert assistance to staff in all office systems and databases, policies, and procedures while focusing on reducing errors and producing above-average results

Clinical Laboratory Partners, Newington, CT
Phlebotomy | Region Float 2006–2010
Kept abreast with treatment protocols, response requirements, and quality assurance procedures
Communicated with patients, families, hospital staff, and the general public
Maintained cleanliness and safety of work environment; inventory for all necessary supplies
Oversaw state-wide residential coverage for in home blood draws

Earlier Positions Held:

Morris Foundation Shelter, Waterbury, CT
Substance Abuse Counselor
St Mary’s Hospital and Home Health Aide for the Elderly, Waterbury and Cheshire, CT
Certified Nurse Assistant
New Lakeview Convalescent Home, Cheshire, CT
Extern (160 hours)

- Other Experience

Bienvenu Salon, LLC, Newington, CT
Owner | Licensed Cosmetologist

Bachelor of Arts in Human Services, In Progress (Expected completion date: 2018)
Albertus Magnus College | New Haven, CT
Accelerated Degree Program | Dean’s List | Student of the Month | Most Progressed | Senior Band Captain

Associate of Science in Drug and Alcohol Rehabilitation Counselor
Naugatuck Valley Community Technical College | Waterbury, CT

Medical Technician and Phlebotomy Certification, State of Connecticut | Nursing Assistant Certification |
Barbering, Hairdressing and Cosmetology License |Chronic and Convalescent Cases License

Regulatory Compliance | Patient Charting | Resource Allocation | Inventory Management | Work Load Administration
Confidential Document Handling | Personnel Evaluation | Patient Service and Relations | Inventory Oversight

Additional Information:
- Professional Development

VA CT Records Liaison-Case Management Department, In Progress |Talent Management Systems
Federal Resume Building |Franklin Covey's Working at the speed of trust
Leading Across the Generations |Poverty Simulation |Visual Campus
VACT for Fraud, Waste, and Abuse |VA 101 |New Supervisory Training

Candidate Contact Information: has chosen not to make contact information available on this page.
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