National Account Manager - Management Resume Search
National Account Manager - Management Resume Search
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National Account Manager Resume


Desired Industry: Management SpiderID: 78908
Desired Job Location: Bakersfield, California Date Posted: 3/7/2017
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: $85,000 + bonus, how
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: MBA Willing to Relocate:


Objective:
Multifaceted, growth-focused, and highly analytical professional with wide-ranging experience in sales, territory, project, and account operations and management; as well as in talent acquisition, program development and implementation, and budget forecasting.

Adept at providing profitable and effective resolutions; executing and enhancing standard operating procedures; and managing business efficiencies. Articulate communicator with well-honed interpersonal skills in building and maintaining positive rapport with diverse individuals. Technically proficient with Microsoft Office Suite (Word, Excel, and PowerPoint.)


Experience:
Elwood Staffing Services, Inc., Bakersfield, CA
NATIONAL ACCOUNT MANAGER 2008–2017
- Managed a $30M book of business; attended customer safety incident reviews; and presented quarterly business reviews
- Displayed proficiency in promoting company capabilities to new and existing clients and prospects while aligning company strategy with executive management
- Leveraged leadership skills in managing response teams for specific client opportunities while ensuring updated account data was accessible to internal staff
- Developed and determined new target accounts
- Ensured completion of all orders, contractual requirements, and deadlines in coordination with the national agreement
- Rendered assistance in revising ‘fill time’ standards in reflecting the availability of personnel who met the customers’ hiring requirements
- Keenly discussed best practices, common challenges, and fulfillment of customer promises by initiating quarterly conference calls with branches servicing the account
- Offered effective resolutions to the delays of invoice processes resulted from errors made by branches servicing the customer
- Identified and resolved areas of concerns by tracking fulfillment activity for all branches servicing the customer’s account
- Conducted site visits to client locations to determine additional revenue opportunities
- Analyzed and answered service delivery issues seeking timely resolution

Career Highlights:
> Maximized potential placement by establishing and maintaining relationship with clients, supply chain personnel, and VMS gatekeepers
> Boosted revenue and market share through overall accountability for book of business
> Improved areas of opportunity by formulating strategic actions in coordination with the local branch and Customer Management Team as well as by visiting high-volume locations on a regular basis
> Prevented reoccurrence of workplace accidents and injuries by providing effective changes to safety orientations
> Successfully resolved areas of concern and attained service delivery expectations in collaboration with diverse professionals

BRANCH MANAGER 2010–2012
- Guaranteed completion of all assignments by delegating work to staff members
- Created and implemented performance standards and objectives for direct reports and maintained positive employee morale within the branch
- Interfaced with staff members to examine results aligned with business plan and budget
- Assumed full responsibility in monitoring the status of job orders and resolution of customer service issues
- Regularly assessed overall effectiveness of branch operations and made necessary actions to resolve any problems
- Took charge of reviewing branch report card and resolving deficiencies identified
- Trained new hires and existing staff regarding procedures in effectively performing key functions of their job using company-endorsed programs
- Identified desired staff for open position utilizing hiring criteria
- Developed and implemented strategy for branch key accounts retainment in coordination with the branch staff

Career Highlights:
> Enhanced necessary results by creating effective strategies and aiding staff towards optimum performance
> Increased business volume rate by performing quarterly business reviews with clients, identifying positive results and offering new opportunities to support any deficits
> Achieved budgeted net profit goals by expertly handling branch expenses in relation to gross profit

Ultimate Staffing, Bakersfield, CA
ONSITE MANAGER 2007–2008
- Held full responsibility in managing the staffing of temp-to-hire positions at State Farm Regional Hub in Bakersfield
- Introduced and executed direct hire program to State Farm offices in California
- Defined service delivery gaps and sales opportunities weekly; expanded and retained existing business; and conducted sales calls to identify new expansion opportunities


EARLIER CAREER

Pepsi Bottling Group, Bakersfield, CA
STAFFING MANAGER, Mid-Cal Market | SALES MANAGER | OPERATIONS



Education:
Master of Business Administration, 2010 | University of Phoenix, Bakersfield, CA
Bachelor of Science in Business Management, 2008 | University of Phoenix, Bakersfield, CA


Affiliations:
Virtual Enterprises International, Inc., Business Consultant | American Statistical Association (ASA), Member
American Cancer Society, Business Coach | Hina Patel Foundation, Business Coach/Volunteer
Epilepsy Society and Children’s Hospital, Volunteer


Skills:
Account Management
Customer Retention
Recruiting and Retention
Brand Awareness
Sales Force Development
Human Resources Management
Staff Supervision and Facilitation
Cross-functional Leadership and Coordination


Additional Information:
PROFESSIONAL DEVELOPMENT

Certified Staffing Professional (CSP)
Occupational Safety and Health Administration (OSHA) 10-Hour Training (Construction) Certification
General Industry Safety and Health Certification


AWARDS

Elwood Staffing Services, Inc.
President's Club–Top Performing Branch, 2011 | President's Club–Safety, 2011
President's Club–Top Performing Branch, 2010

Pepsi Bottling Group
President's Circle Award, 2005 | President's Circle Award, 2004


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