General Manager, Director of Facilities, Operations Director, Operations Manager Resume
|Desired Industry: Management
|Desired Job Location: Atlanta, Georgia
||Date Posted: 2/25/2017
|Type of Position: Full-Time Permanent
||Availability Date: April,1
|Desired Wage: 90 000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Masters
||Willing to Relocate: No
In-depth experience in building management, construction management, operations management, contract negotiations, budget management, and vendor management.
Results-oriented to successfully complete complex projects and tasks in construction management, facilities management, preventative maintenance, and other areas.
Pays attention to details while working on several projects simultaneously. Diligently follows-up on outstanding items.
Skilled at facilitating and leading cross-functional teams to achieve business objectives and work cohesively.
Effectively cultivates volunteerism and peer leadership among team members.
Makes sound decisions by gathering and analyzing information and collaborating with internal / external teams.
GENESIS ELEVATOR COMPANY, Kennesaw, GA October 2016 - Present
Service Sales Consultant
Generates new business for company through lead generation, consulting with prospective clients, client presentations, and building relationships.
Develops sales processes to be more effective and efficient.
Coaches and trains new team members in best practices, sales techniques, and policies and procedures.
CHRIST CHURCH PRESBYTERIAN, Atlanta, GA 2015 – 2016
Project Manager / Executive Assistant
Successfully planned and organized multiple fundraising and educational events with 200+ attendees.
Authored and published media content online.
Managed business correspondence for internal and external clients.
OTIS ELEVATOR COMPANY, Farmington, CT 2006 – 2015
New Equipment Account Manager, Atlanta, GA, August 2013 - April 2015
General Manager, San Jose, CA, June 2012 - July 2013
Branch Sales Manager, San Jose, CA, January 2011 - May 2012
Senior Service Account Manager, Los Angeles and San Francisco, CA, June 2006 - December 2010
Managed the entire sales process of new construction projects including prospecting, qualifying, bidding, and negotiating.
Oversaw all contract activities from project award stage to completion of installation.
Achieved 30% sales and 17% profit growth, 2012; Awarded large branch best profit award, North America, 2013.
Improved Market Feedback Analysis (MFA) from 5.6 to 6.0 in overall satisfaction.
Supervised 74+ employees with 17 direct reports by coaching and guiding in best practices to achieve business goals.
Accountable for full branch location P&L responsibility at $26M in revenue.
Exceeded sales targets and margin in first year of service by $2M in sales and 25% improvement margin
Yielded $23M in service contracts, products, and upgrades in 2007 - 2010.
Achieved zero percent cancellation rate for service satisfaction in 2007.
Consistently negotiated better terms and conditions on long-term service contracts such as more favorable legal conditions and extended terms.
Initiated the establishment of a Training Committee to develop and design technical and sales training for employees.
Spearheaded the design/implementation of effective document retention/archival system of over 2500 client files.
Completed a $2M elevator renovation project on time and on budget.
Managed $6M in revenue annually, 124 service accounts, 70 contracts including key accounts and flagship buildings in the Financial District.
ABM SECURITY SERVICES, Los Angeles, CA 2005 – 2006
Managed 30+ accounts / 5,000 hours in labor including pricing, scheduling, staffing, and training.
Acted as liaison between building management, engineering, and security staff.
Assisted in developing an effective recruitment program and advertising campaign.
Master of Arts, Theology, Talbot School of Theology (Biola University), La Miranda, CA
Bachelor of Science, Criminal Justice, York College of Pennsylvania, York, PA
• Project Management • Contract Negotiation • Communication Skills
• Vendor Management • Construction Management • Relationship Building
• Problem Resolution • Building Management • Planning & Forecasting
• Cost Reduction • Preventative Maintenance • Cross-Functional Skills
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