Operations Manager Resume
|Desired Industry: Management
|Desired Job Location: Marlboro, New Jersey
||Date Posted: 2/23/2017
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 90000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Results-driven and performance-focused professional, offering broad-based experience in operations management, financial analysis,
and client relations. Equipped with exceptional ability to lead and interact with high-performing teams, while optimizing
productivity and achieving cost savings. Equipped with well-defined technical acumen and communication, presentation, and
United Fire Protection Corporation | Kenilworth, NJ
Senior Operations Account Manager 2010–Present
Provide expert leadership to over 50 field technicians and 10 office personnel; and function as front-line contact to more than 500
Oversee wide range of functions companywide, such as the following:
Management of all contact and client relationships;
Facilitation of daily new account meetings with external clients; and
Processing of all timesheets and payroll weekly, including customer billing tasks.
Master-plan and administer the entire aspects of projects, including proposals, budget, billing, and scheduling for large accounts
valued at $100K to $1M.
Drove performance improvements as reflected in accomplishing key projects on or within budget.
Positioned the company for growth after starting with $250K and increasing to approximately $800K to $1M monthly.
Successfully secured sales and contracts with major customers, including Johnson & Johnson, Barclays, Pfizer, Inc., and Goldman
Sachs Group, Inc.
Siemens Industry, Inc. | Pine Brook, NJ
Project Service Coordinator 2001–2005; and 2007–2010
Earned fast-track promotion to supervise a team of 20 technicians while managing daily operations organization-wide.
Assumed multiple roles, such as central clearinghouse for the Support Team; and project information for the field personnel, service
technicians, sales representatives, and account managers.
Coordinated and scheduled key resources to provide quality service and meet contracted customer agreements for a $500K revenue
Successfully made it possible for the division to achieve the strongest financial performance through financial operations
Effectively managed a department with a doubled number of staff; consequently transitioning key operations and processes within a
fast-paced growth cycle.
Increased critical monthly time and money (T&M) metric by 200% valued at $150K monthly in less than a year.
TNI | Marlboro, NJ
Owner and Licensed Contractor 2005–2006
Built and grew the wholly owned real estate company from startup to successful operations.
Strategically led real-estate rehabs, mortgages, as well as buying and selling tasks.
Merrill Lynch Wealth Management; and Prudential Securities | New York, NY
Assistant Broker; and Internet and Service Representative
LaSalle Trading Group, LLC | Philadelphia, PA
Options Specialist Clerk – Philadelphia Stock Exchange
Stern Brothers & Co. | New York, NY
Equities Securities Clerk – New York Stock Exchange
Coursework in Business Technology and Management
DeVry University | East Brunswick, NJ
Areas of Expertise
Large-Scale Project Management
Revenue and Profit Growth
Strategic Planning and Analysis
Rapid Conflict Resolution
Continuous Process Improvements
Customer Service and Relations
Technology Research and Integration
Organizational Leadership and Team Building
Available upon request.
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