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Information Technology Resume

Desired Industry: Information Technology SpiderID: 78656
Desired Job Location: Phoenix, Arizona Date Posted: 1/17/2017
Type of Position: Full-Time Permanent Availability Date: 1/18/17
Desired Wage: 70,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No

Senior Systems Analyst with demonstrated expertise in translating business requirements into customer solutions. Lead cross-functional teams of internal and external vendors and partners to enhance organization collaboration while containing costs. Adapt quickly to changing technology and new business trends, increasing organizational efficiency while streamlining processes.
Utilize strong customer focus, global mindset, effective communication, and problem resolution skills to deliver effective design and operation solutions.


CONSULTANT, Security Technology Engineering and Development
• Accountable for onboarding and updating applications in the Enterprise Password Vault using ServiceNow, Remedy, CyberArk PIM and Identity Manager.
• Provide Remote Access to partners using RSA tokens. Responsible for setting up the tokens for use.
• Provide weekly and monthly metrics reporting.
• Responsible for daily monitoring in Separation of Duties program, including tracking of Change Requests and Incidents to ensure that users remain in compliance.
• Maintain platform log files and update as necessary when platforms and servers or databases are added or removed.

Sr. System Integration Analyst, Service Design and Delivery, Tempe, AZ 2012 – 2014
• Provided greater security and server access control by designing and implementing ITIM (IBM Tivoli Identity Manager) process for password vault in Identity Access Management.
• Enabled enhanced meeting collaboration through deploying 6 Lync Room Systems at strategic corporate sites, and managing design / development of service offering.
• Built new web streaming function offering global viewing of company-wide streamed events through managing vendor activities and infrastructure updates, including device network placement / testing.

Leader, Customer Support IT / Senior Leader, Video Conferencing, Tempe, AZ 2002 – 2012
• Saved Honeywell over $100K annually in ISDN phone line expenses by decommissioning 40 outdated video conference systems and replacing with over 320 current devices / infrastructure. Transition also enabled external IP-based video calling as well as video capabilities with customers using older technology.
• Enabled greater video collaboration by creating over 1400 Tandberg MOVI accounts for associates, facilitating desktop to desktop video conference and conferences utilizing video units.
• Reduced audio conferencing costs over $100K annually by establishing AT&T Audio Conferencing as preferred audio conferencing provider.

• Improved order management for all communication devices and other services by leading development of homegrown application, DigitalForms. Incorporated EMEA (Europe, Middle East and Africa) services into DigitalForms application, resulting in decreased workload for EMEA resources and Global online ordering capabilities.
• Achieved additional cost reduction by creating “Last Day Worked” process, terminating employee services in a timely manner.
• Assisted Security and Home Office teams by creating LANDesk exception and Home Office setup process in DigitalForms.


Program Manager, Honeywell ITS
Procurement Processing Specialist, AlliedSignal ITG
Administrator, Engineering Analysis / AlliedSignal Aerospace

 BS, Business Information Systems, University of Phoenix, Phoenix, AZ
 Six Sigma Plus Greenbelt certification (DMAIC and DFSS)
 ITIL Certified in IT Service Management
 ITIL v3 Foundation Certification
 Scrum Master Certification

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Access, Lync, Project, SharePoint, Visio | IBM Tivoli | AD and LDAP | Documentum | Dreamweaver | Wireshark | Putty | Remedy | ServiceNow |CyberArk PIM | RSA | ACF2

Candidate Contact Information: has chosen not to make contact information available on this page.
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