Program Manager - Information Technology Resume Search
Program Manager - Information Technology Resume Search
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Program Manager Resume

Desired Industry: Information Technology SpiderID: 78574
Desired Job Location: Lawrenceville, Georgia Date Posted: 1/2/2017
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 95000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Masters Willing to Relocate: No


Goal-driven, seasoned professional with more than 18 years of experience in all aspects of program management, with proven success

in deploying, directing, and managing large-scale, complex, and cross-functional programs to guarantee timely completion of programs

while meeting established requirements.

Recognized for extensive background in IT service management (ITSM) implementation, which included incident, change, problem, and

service request administration
Knowledgeable in leading business forecasting and financial analysis operations, as well as determining and addressing opportunities

and risks to meet financial goals
Expert at formulating and implementing strategic solutions to turn around underperforming programs and deliver high-quality programs

that resolve business problems while providing viable results for enterprise-level financial and legacy workflow systems
Equipped with articulate communication, negotiation, and interpersonal skills in building positive partnerships with internal and

external units, clients, and professionals of all levels


- Professional Experience

By Light Professional IT Services - Atlanta, GA
Senior Project Manager, Disaster Recovery (Contractual) 2016–Present
Define business unit and operational goals, prioritize assets based on impact to business goal, categorize threats to critical

assets, and determine severity of vulnerability in the critical assets
Formulate and implement strategic solutions to mitigate disaster risk and optimize return on investment (ROI)
Deliver a wide range of business continuity solutions to a highly visible, sensitive, and multifaceted program, which involve

designing and executing program initiatives and supporting project planning initiatives
Render effective and cost-efficient project management, analytic support, and process and technical solutions to a wide range of


Selected Accomplishments:
Played a major role in the Metro Atlanta Rapid Transit Authority (MARTA) project:
Establishment, analysis, and dissemination of recovery environment requirements while overseeing the implementation of disaster

recovery strategy to protect MARTA in case of disruption to technology resources
Facilitation of building, testing, and maintenance activities for all disaster recovery plans and processes, while handling the

selection, definition, maintenance, and management of disaster recovery tools
Collaboration with vendors, business units, and technology groups to guarantee targeted and timely communication with senior

management and internal stakeholders
Identification of disaster recovery program governance, process and technology solutions, compliance control, and project tracking

and reporting
Oversight of overall disaster recovery program quality assurance to ensure successful and timely delivery of effective solutions
Supervision of non-recurring tactical projects as the manager of ship systems sector retained services and the manager of sector

change notification processes

Kinetix - Atlanta, GA
Senior Project Manager, Security Analytics, Risk, and Compliance (Contractual) 2015
Drafted security and risk assessments, formulated and implemented risk compensating and mitigating controls, and established Payment

Card Industry Data Security Standard (PCI DSS) compliant processes and projects

Selected Accomplishments:
Made significant contributions to the Global Payments Information Security and Data Protection (IS&DP) project:
Coordination with business units and Business Technology Services (BTS) to create and implement internal controls and processes
Leadership to the Security Team in administering all aspects of the Global Payment’s worldwide information technology compliance

Continuous analysis and enhancement of information technology controls and implementation of information technology compliance

Facilitation of comprehensive compliance reviews to verify information security key controls to determine control risks, assess root

cause and trends in potential control weakness, and encourage activities and improve understanding of information technology

controls throughout the organization
Definition, integration, and improvement of continuous monitoring processes to evaluate compliance of internal controls with global

payments policies and guidelines, industry requirements, and applicable regulations
Analysis of information technology risks in relation to data, systems, and networks
Tracking of open audit items from information technology audits and third-party compliance audits to guarantee implementation of

remedial activities included in the agreed action and risk treatment plans
Evaluation and implementation of internal controls over financial reporting (ICFR) with ISO27001 and ISO27002 controls and framework

Truebridge Resources - Atlanta, GA

Program Manager (Contractual) 2014
Provided keen oversight to several programs and projects, including technical hardware installation, real estate, and operations

Spearheaded the projects and deployments for eSupport efforts, which included giving information to guarantee optimum launch support

for eSupport projects and enhancements

Selected Accomplishments:
Served as the senior-level program manager for the Small Business and Partner Launch of New Apple Products and Software Integration

Project for AT&T, which involved technical hardware installation, both employee and customer on-boarding operations components, and

real estate:
Supervision of training and communication plans and deliverables in support to the deployment of new processes and technology
Creation and implementation of executive program communications, as well as strategic action plans to enhance overall business

Participation in device launch support for eSupport initiatives and coordination with AT&T groups toward a cohesive multi-channel

Assistance to product managers in establishing specific product key performance indicators for continuous evaluation of device


Caduceus Healthcare - Atlanta, GA
IT Infrastructure and Proposal Consultant (Contractual) 2013–2014
Directed a focused, high-caliber team in securing proposals through a balanced combination of business, management, technical, and

cost elements
Formulated and executed a winning strategy, which included pre-request-for-proposal (RFP) activities, proposal development,

negotiations, awarding, and transition
Spearheaded the Capture Team in creating winning proposal strategy for public and government sector clients
Fostered and maintained strong client partnerships throughout the life cycle of the relationship by working as a trusted business

advisor and consultant
Rendered consultative support to clients during the discovery process of the project to identify which solutions strongly aligned

with client requirements and oversee project implementations and ongoing services to enhance client firm business outcomes
Assessed client’s business needs, incorporated client business strategies, and offered recommendations on applicable information

technology solutions based on client products and methodologies

Selected Accomplishments:
Performed as the capture manager for several capture projects, including the implementation of the Caduceus Capture Plan Process

through the Business Acquisition Process (BAP):
Supervision of teams of proposal and line staff to guarantee BAP compliance across the life of the opportunity
Leadership to customer engagements, teaming strategies, technical solution development, competitive analysis, and price-to-win and

pricing strategies development
Development of Caduceus BAP milestones, ensuring that the Capture Team was well-equipped on using storyboards and other processes
Formulation and execution of the capture strategy
Communication with senior-level management on high-value item captures

Senior Project Manager 2012–2013
Ensured alignment with schedule, budget, and scope by developing and updating comprehensive project plans for various failover and

asset management projects, which included project objectives, systems, technologies, specifications, staffing, funding, and

Presided over meetings on information technology projects

Selected Accomplishments:
Introduced a preventative maintenance program through failover testing to determine and resolve possible gaps in the current

failover testing processes of Cox Communication, thus boosting customer satisfaction:
Initiation of the Failover Testing Program, which included all critical devices and applications in the Cox Systems, to standardize

routine failover intervals for critical network components and reduce negative impact on manual resources
Development of IT disaster recovery and business resumption strategies; along with an enterprise recovery management process
Identification of key risk factors across mission-critical systems, with focus on areas of operational risk, vendor exposure,

redundancy, capacity, version control, security, and skill set
Assessment of technical gaps, which may impact the reliability and availability of Cox services and critical internal applications
Conceptualization and administration of resources, leading to the successful completion of specific project goals and objectives
Close coordination with project stakeholders, internal customers, external vendors, and cross-functional team
Supervision of a cross-functional team, in charge of the implementation of defined deliverables and technical solutions, including

project charter, scope definition, schedule, plans, and status update and tracking
Attainment of project’s stated objectives through industry recognized and generally accepted project management skills, tools, and



- Education

Advanced Master Certificate in IT Service Management
Villanova University - Philadelphia, PA

Advanced Master Certificate in Project Management
Villanova University - Philadelphia, PA


- Professional Affiliations

National Management Association (NMA)
National Contract Management Association (NCMA)
Association of Proposal Management Professionals (APMP)
Society of Telecommunications Consultants (STC)
Project Management Institute (PMI)


- Areas of Expertise

Sourcing and Procurement
Financial Modeling and Analysis (FM&A)
Staffing and Resource Management
Agile and Waterfall Methodologies
Risk Mitigation and Process Improvement
Cost/Benefit Analysis
Feasibility and Needs Analysis
Business Continuity Planning

Additional Information:

- Awards and Honors

Manager of the Year in Management Excellence, Computer Sciences Corporation

- Technical Acumen

UNIX | Microsoft Windows (XP, Vista, and 7) | Microsoft Windows Server 2003
Programming Languages
SQL | Windows Scripting
Microsoft Office Applications (Word, Excel, Access, Outlook, PowerPoint, and Project)
Microsoft SharePoint | Microsoft Exchange | Microsoft Active Directory
McAfee Antivirus | Norton Antivirus | NetBackup | VMware | Veritas
Microsoft System Center Operations Manager (SCOM)

Available upon request.

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