Vice President – Application Support - Engineering Resume Search
Vice President – Application Support  - Engineering Resume Search
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Vice President – Application Support Resume


Desired Industry: Engineering SpiderID: 78457
Desired Job Location: Saddle Brook, New Jersey Date Posted: 12/4/2016
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 00000
U.S. Work Authorization:
Job Level: Executive (President, VP, CEO) Willing to Travel: No
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Thomson Reuters, New York, NY
Lead Technical Support Specialist – Thomson Reuters Eikon Desktop 2013–Present
Serve as the subject matter expert in providing engineering expertise on several complex products while supporting and interacting with internal stakeholders, third-party engineers, and customers

to handle complex products
Conduct customer site break activities remotely or full-time on-site utilizing global consistent methodologies and tools
Provide feedback and third-level support for problem resolution that may affect customer satisfaction; as well as to internal stakeholders and third-party engineers related to Thomson Reuters

products
Train frontline support teams and third-party engineers while assisting pre-sales teams in providing demonstrations as well as on architectural design, functionality, and integration aspects
Make use of several technologies to maintain and troubleshoot company’s Eikon Desktop Application.


Experience:
Professional Experience

Thomson Reuters, New York, NY
Lead Technical Support Specialist – Thomson Reuters Eikon Desktop 2013–Present
Serve as the subject matter expert in providing engineering expertise on several complex products while supporting and interacting with internal stakeholders, third-party engineers, and customers

to handle complex products
Conduct customer site break activities remotely or full-time on-site utilizing global consistent methodologies and tools
Provide feedback and third-level support for problem resolution that may affect customer satisfaction; as well as to internal stakeholders and third-party engineers related to Thomson Reuters

products
Train frontline support teams and third-party engineers while assisting pre-sales teams in providing demonstrations as well as on architectural design, functionality, and integration aspects
Make use of several technologies to maintain and troubleshoot company’s Eikon Desktop Application.

Commerzbank AG, New York, NY
Vice President – Front Office Application Trade Floor Support 2011–2012
Rendered first and second line application support to the IB applications utilized in the Americas, which involve fixing issues coming from insufficient user application knowledge and defects in

the application itself
Offered expert advices to the management for the resolution of application-related flaws or workflow issues
Oversaw key system metrics and available suite of system monitoring tools to guarantee application availability and stability while escalating issues with the Development Team for modification of

application as needed
Contributed in the development of the bank’s strategic and tactical systems while maintaining and creating new system standards and procedures
Resolved technical issues through close collaboration with Global Application Support and Development teams, third-party vendors, and management teams
Utilized Citrix, Excel VBA, JavaScript, and SQL to monitor, diagnose, and fix issues for the equity derivatives Front Office and Middle Office application suites.

BNP Paribas Americas, New York, NY
Equity Derivatives Production Support | Trade Floor Support 2011
Developed and initiated software components/systems to production, based on business requirements while creating technical and support documentation for the systems supported
Worked with Traders and Trading Support teams to comprehend business requirements of new projects, and coordinated the progress status and problems to the management
Cooperated with other internal IT teams to guarantee maximum performance of processes, conducted monitoring and testing to ensure stability and recoverability of the system and provided training to

first-level support staff in the operation of the systems

Credit Suisse Group, New York, NY
New York Front Office Production | Trade Floor Support – Securities Lending 2009–2010
Supervised securities lending systems health using quality center tracking tool while tracking issues and creating action plan to resolve or escalate problems to DSPM
Assisted traders on domestic and international desk and managed the publication of technical support documentation using SharePoint
Performed troubleshooting to application, software, hardware, and other new business applications, and coordinated with teams and other business partners to ensure proper management of all areas of

the release process
Responded to emails and calls from customers and users as well as provided necessary remedy and resolved issues
Helped with quality assurance phase of product development cycle as well as monthly releases into productions environments

Merrill Lynch, Jersey City, NJ
Infrastructure Manager | Project Manager – Fixed Income 2007–2008
Functioned as the project manager in overseeing several infrastructure projects within liquidity risk business area and presiding over project status meetings
Acted as the primary contact for infrastructure projects and service in collaboration with the management and numerous technical personnel, from project inception through completion
Liaised with project business owners and technical development managers to monitor delivery of performance; ensure quality; and report scheduling details, cost, and performance issues and status
Maintained close collaboration with the senior management and global teams to define process and system roadmaps that would drive improvements to the organization, processes, and uses of systems

and data
Served as the ITIL service delivery manager in evaluating risks for business areas to formulate best solutions for complex problems
Functioned as the ITIL service support partner to various IT departments on infrastructure plans for credit risks, finance, market risk, regulatory, treasury business areas, and project

deliverables
Formulated appropriate infrastructure strategies for hardware, memory, and storage requirements through partnership with business sponsors and application managers
Applied Availability/BCM/DR granular recovery to certificate manage disaster recovery exercises and testing for business readiness
Teamed Partnered with several teams in migrating manual test environment to an automated/scripted granular recover certified environment to boost DR failover and failback timeframe
Presented change, incident, and problem management reports to senior management to guarantee efficient handling of all changes in production environment, minimize change-related incidents, and

validate SLAs reports
Made use of capacity management strategy to forecast growth and avoid production impacts and infrastructure emergencies
Implemented methodologies for testing network performance and submitted metrics and reports
Took charge of ensuring availability, recovery, and performance of operations incorporated across the division including server migration to VMware for development and QA environments, SAN storage

migrations, and server consolidation

Credit Suisse Group, New York, NY
Business Analyst | Production Support – Fixed Income 2004–2007
Conduct troubleshooting and resolution of issues for global credit derivatives information technology credit books and feeds for integrity of data from start-of-day to end-of-day processes
Assisted Interest Rate Products Division for New York, London, and Tokyo regions in publishing daily FID
Offered level-II and -III support for emerging market credit derivatives production environment 24x6, along with the production support for internal and external clients using locus fixed income

application
Carried out ad hoc queries reports for front office client; assessed business needs of applications used in credit derivatives business area; and helped front, middle, and back offices with daily

production environment issues
Monitored server issues trading software (Global Risk), Control-M, and auto sys jobs for global regions
Collaborated with development, QA, and management teams to identify support and monitoring needs and updated all documentation for all supporting procedures for knowledge sharing and auditing

purposes using SharePoint



Earlier Career

Bloomberg, L.P., New York, NY
UNIX Production Support – Data Center

United Nations Population Fund, New York, NY
UNIX Systems Administrator | Web Developer

Gist Communications, Inc., New York, NY
Web Developer – Technical Production

B.A.E Systems, Inc., Wayne, NJ
Software Engineer – Advanced Software Technology


Education:
Bachelor of Science in Electrical Engineering
Manhattan College, Riverdale, NY


Skills:
Technical Acumen

Applications:
Thomson Reuters Eikon Desktop | MS Windows Debugging Tools-WinDBG
Procdump | MS Sysinternals Suite-Process Explorer | Process Monitor | FAME DB
VM Workstation | Wire shark | Networking Trace Tools – Fiddler | HTTP Analyzer
Share Point 2007 | Oracle 8i-10i | BMC Patrol and Remedy | SQL Server | Sybase 12.5
Data Stage | Oracle SQL Developer | Embarcadero Rapid SQL | Visual Studio
Visual Source Safe | Informix | SQL* PLUS | Cold Fusion Studio | Visual Café
Home Site | Dreamweaver | iPlanet | WordPerfect | Illustrator | Query Analyzer
Microsoft Office (Access, Word, Excel, PowerPoint, Outlook, and Project)
Sun One Directory & Messaging servers 5.2 | Netscape Directory Server | Lotus Notes
Trade Web and knowledgeable of FIX Protocol | Netscape Console | Adobe Photoshop

Systems:
UNIX (Sun OS / Sun Solaris 2.5.1-2.8) | Red Hat Linux | Windows (XP, Vista, 7, 10, Server 2003/2008/20012)

Hardware:HP UNIX | Sun hardware platform (Ultra, Enterprise systems) & Dell | Citrix

Languages:
PL/SQL | Visual Basic | VBA | ASP | Java/J2EE | JSP | HTML | DHTML | XML
SQL | JavaScript | Cold Fusion | C/C++ Programming | CSS | Perl/Shell scripting

Networking:
HTTP | FTP | TCP/IP | NFS | NIS and NIS+ | DNS | Telnet

Web Debugging:
Wire Shark | Chrome Dev Tools | Fiddler | HTTP Analyzer | Message Analyzer

Windows Debugging:
WinDbg | Debug Diag | Sysinternals Suite - (ProcDump) | Process Monitor | Process Explorer | TCPView | VMMap | Perfmon


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