|Desired Industry: Healthcare
|Desired Job Location: Salisbury, Maryland
||Date Posted: 7/11/2016
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 50000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Forward-thinking and solutions-oriented professional, interested to pursue a business analyst position within the healthcare industry
to fully utilize skills and expertise in business operations, requirements analysis, continuous process improvement, conflict
resolution, interpersonal collaboration, as well as customer service and support. Highly capable of working with cross-functional teams
as well as generating strategic plans and solutions to accomplish set-forth goals within a complex, fast-paced environment. Adept at
identifying problems and creating effective solutions and corrective action plans for prompt resolution. Effective at establishing
strong rapport with customers, key stakeholders, and business associates. Willing to relocate for the right opportunity.
- Work History
The Home Depot - Salisbury, MD (Dec 2014–Present)
Garden Sales Associate Jul 2015–Present
Inventory Prep Team (Two-Week Assignment) Feb 2015 - Mar 2016
Garden Recovery Team Leader Apr 2015–Jul 2015
Freight Associate Dec 2014–Mar 2015
Master Drive of Denver - Englewood, CO
On-Street Driving Coach (Driver Engineering Department) Oct 2007–Feb 2011
The Home Depot - Parker, CO
Freight Associate May 2005–May 2006
Synopsys, Inc. - Englewood, CO
Senior Application Consultant II
StorageTek - Louisville, CO
Advisory Engineer (Design Automation Support)
Boeing Military Airplanes - Wichita, KS
Engineer (Workstation Tool Support Group) - (Automated Test Equipment Group)
- Education and Credentials
Master of Science in Health Care Informatics: 2013
Grand Canyon University - Phoenix, AZ
Bachelor of Science in Electronic Engineering Technology
DeVry University - Kansas City, MO
Certified On-Street Coach for Students with Disability
- Functional Skills with Experience
Business Operations Management
Worked within specific departments in charge of counting all stock in overhead spaces and rearranging them in overhead sorting through
stock keeping unit (SKU), as well as printing and attaching count stickers for accurate representation of each SKU.
Ensured proper tagging of all pallets in top overhead racking with contents and quantities validated by the department heads.
Applied keen attention to detail in monitoring the changes made by the Freight Team and sales associates to the overhead stock and
corrects stickers as deemed necessary.
Conceptualized and prioritized operational activity as well as maintained outside storage for easy staging.
Maintained knowledge of current products and services by keeping up with the online training.
Held accountability in managing functional expertise of over 20 licensed features of broad product suite.
Conducted thorough inspection on outside garden merchandise locations for empty or critically low items that required immediate
Analyzed task to be completed in alignment with the shift and availability of manpower to enhance personal performance.
Carried out safety inspection on assigned vehicle prior to student sessions.
Ascertained functional test requirement for 150 separate subsystem components through elicitation, which involved document analysis,
interface analysis, and designer interview to develop a requirements matrix.
Utilized requirements matrix to identify the scope of customization needed for the commercial automated functional tester selected by
the customer toward the successful testing of all units.
Attended a two-month customer training from the test set manufacturer in order to serve as the functional expert.
Chose seven additional pieces of test equipment for the full customization of test set and wiring design for the main adapter.
Conflict Resolution and Decision Making
Identified issues on corporate process, relayed them to store management, and recommended workarounds to other associates.
Developed and assessed over 100 test cases to isolate system and application problems to support the regression testing of new software
Keenly oversaw the Garden Department regarding safety issues and corrected them if necessary.
Deliberated with the receiving and freight department heads to determine which inside garden bulk freight would be left on pallets and
what would stage for hand stacking in overhead.
Offered first-rate assistance in training new garden associates.
Interacted with students and parents regarding their progress and concerns as well as suggestions for practice prior to the next
Assisted with the sale and adoption of Synopsys products to support customers in attaining tangible and lasting performance
improvements in cost, quality, and development time for projects.
Closely interfaced with key stakeholders through informal interview to find out potential resistance to changes in the chip design
Participated in the development of an in-house training to support the proposed changes to chip design process toward the reduction of
stakeholder resistance outside the key stakeholders.
Liaised with internal stakeholders consisted of over 10 test developers and project managers as well as external stakeholders with over
five military and civil servants logistics personnel.
Supported the test developers and customers in testing subsystem components.
Project and Program Coordination
Enabled multiple Chip Design teams with disparate schedules across two product lines by conducting workflow analysis and providing
solutions for projects to access resources as well as the appropriate version of software tools with minimal downtime due to system
Evaluated as-is process by observing and interviewing stakeholders to ascertain the scope of improving the chip design process as well
as identify key stakeholders for project.
Obtained direct support from a vendor application consultant in identifying current chip design project to share design data through
prototype process to uncover additional requirements and obstacles as well as compare results.
Functioned as sole engineer, in charge of generating project requirements with Air Force logistics personnel to customize a commercial
Proposed requirements matrix with additional equipment candidates to external stakeholders to coordinate brainstorming requirements and
create use cases to drive test program and development.
Prepared more than five test programs for system and subsystem fault isolation.
Customer Service and Support
Communicated with the customers to determine the goal for their visit as well as to collect information, analyze requirements, and
recommend products/ services.
Rendered loading assistance to customer orders.
Proactively assisted customers during business hours as deemed necessary.
Aided with the transition of customers’ end users to full operation as they requested.
Training and Development
Mentored a pair of teenage drivers with learner’s licenses through 1.5 hours each of on-street driving in varied environments for a
total of three hours per session.
Paired students with different driving strengths for each session to raise their abilities when observing the coaching of the other.
Administered and scored written permit tests to students upon completion of the classroom driver course to assist the classroom
Guided students on brain integration exercise prior to each session and at driver switch during each session.
Provided coaching to four students for two sessions on weekdays and six students for three sessions on weekends.
Presided over training and product information sessions for both small groups of 10 or less and large groups of over 50 during
Cultivated strong relationship with vendors while assisting them by retrieving merchandise from overhead.
Established strong rapport with stakeholders of more than 10 diverse high-tech companies by serving as liaison for critical bug issues
and enhancements with business units.
Served as the functional expert for logic synthesis and associated applications; drove the companywide change to the chip design
process which involved more than 10 stakeholders.
Handled the increasing number of networked UNIX workstations, which involved user login setup, system backup management, hardware and
software installations, and application usage.
Facilitated the installation of test sets at customer site and upheld user acceptance testing.
Growth and Development Impacts
Enhanced the on-street driving skills and confidence of over 2000 teenage drivers, which included those with disabilities, by
evaluating their performance level and skills in real-time as well as communicating the corrective action effectively.
Obtained certification to operate four different pieces of lift equipment safely.
Boosted output by ten folds from a manual process to facilitate the migration of cable drawings from a system with limited network
capabilities into one through distributed network workstations by utilizing interface, workflow and analysis as well as implementing
Made significant contribution to the user acceptance testing by devising a 10-minute confidence test and self-test diagnostic software
to secure tester readiness.
Earned distinction for receiving several accolades, including:
2 Homer awards in 2015 , for volunteering to the community service project; as well as for achieving the best inventory grade to date;
Homer Award in 2016, for delivering contribution to the Inventory Prep Team in improving inventory grade versus the previous year; and
Boeing Research and Engineering’s Special Recognition Award.
- Technical Acumen
Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
UNIX Shell Scripting-Application Script Programming-HTML-MySQL-T-SQL-Perl
Available upon request.
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