Information Systems - Information Technology Resume Search
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Information Systems Resume

Desired Industry: Information Technology SpiderID: 77602
Desired Job Location: Staten Island, New York Date Posted: 7/6/2016
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: Yes


Solutions-oriented, innovative, and hands-on professional, with extensive experience in the technical field. Expert at overseeing

application, configuration, testing, and evaluation of electronic system within wide area network and local area network. Proficient

with troubleshooting and technical support, with proven track record of efficiency in overseeing complex desktop and workstation

application and hardware operations. Process-oriented system analyst with excellent analytical, communication, organizational, and

well-honed technical aptitudes.


Relevant Experience

W.P Carey Investment Firm | New York, NY
Information Systems Analyst 2015–2016
Regulated Exchange server accounts, which included Citrix XenApp and XenDesktop server and applications. Processed the configuration of

workstations according to individual department software and hardware needs and offered support to Polycom and Avaya IP phones. Oversaw

continuous update of different department images, involving quality assurance to deployment.
Regularly updated the overall laptop loaner inventory for deployment and streamlined Windows Server Update Services (WSUS) groups and

approval process
Successfully improved technical skills in determining and resolving issues connected to Active Directory and Group Policy
Provided effectual technical support to 300 users within remote areas to administer maintenance check on desktops, laptops, and

Succeeded in developing and setting up multiple workstations with the use of Ghost, while performing daily service tickets through


Lincoln Computer Services | New York, NY
Memorial Sloan Kettering Cancer Center
Information Systems Level 2 Technician Expert / Project Lead 2014–2015
Effectively directed the virtual desktop infrastructure (VDI) in alignment with user needs. Handled the implementation of daily service

tickets and oversaw assets with the use of Remedy.
Gained designation to lead the migration of Windows XP to Windows 7 for all of MSKCC assets
Initiated strategies for three separate projects for the upgrade of Urgent Care Center, Critical Decision Unit, and Radiology

departments’ crucial technology equipment; served as technical resource throughout three separate buildings, along with offsite

Displayed expertise in offering support to network operations center (NOC) and helpdesk along with Windows XP, Windows 7, and OS X
Facilitated site surveys to ensure adequate space and power for new devices and active jacks for data connections; while simultaneously

resolving potential hazards

Vecna/Veterans Association | Cambridge, MA
Configuration Specialist 2014
Worked closely with software products manufactured for kiosks and collaborated with VA site lead, clinic administration, and clerical

staff to define workflow of clinic areas kiosks. Maintained cooperation with project manager with VA administration staff regarding

issues. Presided over desk-side training to VA staff members regarding the proper use of the application.
Progressively improved healthcare operations of Veterans as an integral part of nine-figure contract
Established partnership with local Office of Information & Technology (OI&T) onsite at VA hospital
Ensured timely response to ACL, VLAN, server, and DHCP scope issues
Participated as primary contact with clinic managers’ onsite at numerous VA hospitals and application subject matter expert on

deployment teams

NCR Corp | New York, NY
Customer Engineer Technician Level 2 2008–2013
Administered repairs on financial self-service equipment and performed interior, exterior, drive up, and intelligent deposit.

Accommodated customer calls which involved identification, escalation, and resolution of operating system software and hardware

Played a key role in providing tier-two support with products and services of medium to high complexity
Oversaw equipment installation, maintenance, and repairs within designated territory or region and secured consistent customer

operations and high levels of customer satisfaction
Strategically directed the entire network fault management including performance, traffic, configuration, security, software,

accounting, and remote system administration

Mechatronics USA | East Providence, RI
Level 3 Field Service Technician 2007–2008
Demonstrated expertise in offering technical support in troubleshooting and installing computerized controlled medical test equipment

within the northeast medical laboratories and facilities

CEM Corp | Mathews, NC
Tier 2 Field Service Technician 2004–2007
Regulated the setup of new systems; processed upgrades for existing systems; and led troubleshooting prior to and after the

installation of new systems. Executed tests on software and hardware equipment to prospected and sustained old customers for the

Conducted maintenance and repair on chemical synthesis, bioscience, analytical chemistry, and process control instrument hardware and

software throughout the northeast area for more than 200 customers
Guaranteed superior customer service by identifying and installing replacement parts

Other Experience

Trident Recreation - Queens, NY
Head Lifeguard / Manager



Associate of Applied Science in Electronics and Computer Technology, Dean’s List | GPA: 3.6
DeVry University, Fort Washington, PA


Desktop and VOIP Support | Systems and Risk Analysis | Process Optimization | Quality Control
Project Planning and Administration | Windows Configuration | System Maintenance and Upgrades
Customer Service | Networking Methodologies and Security | Staff Coordination and Training

Additional Information:


Cardiopulmonary Resuscitation (CPR) | First Aid
Beach Front Certified | Life Guard Rescuing

Technical Acumen

Microsoft Office Suites | Operating Systems: Windows OS 98 to 10 | Windows Server 2008-2012 OS X
Basic HTML | SQL Database
Computer Networks | Desktops | Laptops | PBX Systems | Transmission Control Protocol/Internet Protocol
Domain Name System (DNS) | Dynamic Host Configuration Protocol (DHCP) | VMware | Citrix XenApp & XenDekstop | Active Directory |

Exchange 2008-2012

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


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