Business Analyst - Information Technology Resume Search
Business Analyst - Information Technology Resume Search
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Business Analyst Resume


Desired Industry: Information Technology SpiderID: 77156
Desired Job Location: Baltimore, Maryland Date Posted: 3/31/2016
Type of Position: Full-Time Permanent Availability Date: 3/31/16
Desired Wage:
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
An accomplished BA looking to further his career by growing both personally and professionally. I truly enjoy doing everything I can to push an organization to the next level by improving technology, processes, and efficiency.


Experience:
Citelighter Oct 2014- Jan 2016
Business Analyst Baltimore, MD

Developed collaborative solutions to existing problems, and mitigating potential long term issues. Facilitated discussions between multiple departments in order to increase efficiency and clarity. Presented clear and concise findings to both Directors and C-level executives to enable and guide strategic decision making. Developed process improvements to ensure accurate reporting of KPIs and other metrics. Streamlined reporting, administrative tasks, Salesforce utilization, and the outbound sales process. Researched and implemented new technologies and strategies. Managed ad-hoc technical and analytical projects for C-Suite staff.

AXA Advisors Oct 2013–Oct 2014
Financial Professional Columbia, MD

Analyzed client’s financial situation and helped them prepare for the future by utilizing advanced skills in Excel and financial tools to provide solutions for complex issues while mitigating risk. Worked with small to medium businesses to optimize the performance and offerings within their 401k vehicles through in depth and ongoing analysis.

iCore Networks Mar 2013-Aug 2013
Account Executive Mclean, VA

Elicited requirements for customer’s future needs, expenditures, and goals through consultation and data examination. Recommended implementation strategies by meeting with C-Suite staff and developing presentations, each including Visio modeling and SWOT analysis. Conducted weekly sales team trainings of product functionality and application.

Worldwide Express Oct 2012 - Mar 2013
Account Executive Gaithersburg, MD

Analyzed customer needs in order to make service recommendations. Subject matter expert in cradle to the grave shipping operations for both LTL as well as small package shipping. Acted as a resource to decision makers in order to streamline their shipping processes. Developed and utilized pricing algorithms to increase efficiency in administrative processes.

HHGregg Jun 2011-Oct 2012
Sales Associate Dickson City, PA

Developed excel workbook to utilize as a CRM. Built outside sales channels through a variety of contractor relationships in order to provide consistent cash flow to the store. Helped clients by building deeper relationships through in home consultations. Worked closely with service providers to increase clientele pipeline.


Education:
Kutztown University of Pennsylvania 2007-2011
B.S. - Business Administration: Management
B.S. - Business Administration: Marketing


Skills:
Needs Analysis, Requirements Documentation, Strategic Development; Present and Future State Analysis, Change Management, Process Improvement, SOP Creation; Salesforce Administration, Salesforce Development; KPI Tracking and Analysis, Tracking Financial Metrics, Reporting, SWOT Analysis, Risk Assessment, Benchmarking, Vendor Assessment; Auto-Dial System, Telecommunications Infrastructure, Telecommunications Deployments; Attention to Detail, Communication, Negotiation Skills, Customer Focus, Deadline Driven, Adaptable, Critical Thinking Skills, Problem Solving, Conceptual Modeling Skills, Microsoft Visio, PowerPoint, Excel, Word, Access.


Additional Information:
● Managed deployments of new technology
o Auto-dialer for inside sales- resulting in an average of a 3x call increase
o VOIP Transition for higher functionality and mobility for workforce
o Full build-out of Telecommunications Closet from analysis through implementation in 30 days
o Deployed Insight Squared advanced metric tracking software within Salesforce
● Complete build-out of Salesforce.com environment from initial needs analysis through development by utilizing agile techniques.
● Developed and implemented an efficient, company-wide sales model and strategy resulting in a 7x increase in product adoption.
● Facilitated departmental team-work in order to increase overall productivity by showing how other department’s processes can result in positive results company-wide.
● Decreased onboarding time of clients by 60% by working with the Director of Implementation to streamline processes and utilize technology to both automate processes and better track performance.
● Became subject matter expert on technology portfolio and took on training responsibilities within two months.
● Published “Does Marketing's Context-Sensitive Leadership and a Sound Organizational Culture Drive a Firm's Performance?” in the Journal of International Business Management and Research; Volume 3, Issue 8; August 2014.



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