System Administrator III Resume
|Desired Industry: Information Technology
|Desired Job Location: Henrico, Virginia
||Date Posted: 1/19/2016
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
|Desired Wage: 00000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Systematic, intuitive, and growth-focused professional, with comprehensive experience in information technology, program and product
management, and technical software operations within diverse technical environments. Known for solid decision-making skills in
recommending innovative solutions and alternatives to complex technical issues. Detail-oriented professional with excellent
analytical, organizational, negotiation, and problem-solving abilities. Armed with solid reputation for expertly determining and
overseeing product development; with focus on achieving growth and creating long-term value.
Serco Inc. – Richmond, VA
Technology Support Manager 2013–Present
Collaborate with the following individuals and teams in performing diverse duties:
Customer’s Technology Team in troubleshooting and administering regional equipment;
Vendors accountable for the maintenance of PaaS and statewide MPLS;
Support Team in establishing a NOC and integrated service desk;
Software vendors and Intelligent Transportation System (ITS) Team in conceptualizing new statewide Advanced Traffic Management
Software (ATMS); and
ITS team and Software Integrator in the development and rollout of a Maintenance Management System (MMS).
Provide technical support to the infrastructure and systems architect on statewide MPLS network maintenance and Platform as a Service
(PaaS) architecture streamlining toward the achievement of 100% system availability and launch failover capabilities to a redundant
Employed technical knowledge in formulating and documenting a user access policy and procedures for the project’s computer and
software systems which led to the development of operations.
Spearheaded the configuration and administration of Sophos UTM firewall appliances and wireless access points for the Project
Management Office, thereby increasing network security and boosting the efficiency of configuring the network.
Demonstrated exemplary performance, thus receiving On-the-Spot and Safety awards.
Led the establishment of strategic long-term goals, policies, and procedures that resulted to the improvement of operations.
Identified the long-term system needs to ensure the preparation of future technology growth.
Provide assistance with the ground-up design and maintenance of the PaaS in both the primary and redundant datacenters.
Directed the successful delivery of the core infrastructure services, which included enterprise network, datacenter, and integrated
AECOM (formerly DMJM Harris, Inc.) – Virginia Beach, VA
Information Technology Manager 2006–2013
Administered IP network for the regional intelligent transportation system (ITS) communications system.
Performed as part of the System Administrator and Network Engineer Working Group to coordinate information and implement best
practices and hardware/software recommendations.
Provided expert leadership to the facility’s IT Department which comprised of 3 to 5 members.
Assumed full responsibility in upgrading the Windows Server 2003 domain to Windows Server 2008 which strengthened the stability of
network and expansion of administration capabilities.
Executed change management policy for the facility’s IT Department, while directing the facility’s computerized maintenance management
Completed the redesign and upgrade of the region’s ITS field network, thus increasing its speed and efficiency of the network.
Enhanced the network speed and efficiency as well as eased the network administration by upgrading and expanding the facility’s ATMS
Oversaw the deployment of Kerberos authentication for ATMS and ITS field network switches to allow authentication from Active
Directory, thus improving network security, access management, and flexibility.
Minimized maintenance errors by upgrading and rewiring the ISDN phone system in the TOC campus.
Successfully received leadership awards in 2006 and 2011 as well as the Employee of the Year Award in 2006.
Programmer and Systems Analyst 1999–2006
Fulfilled wide-ranging duties, which included the:
Administration of clients’ PCs, servers, and remote access users;
Installation and procurement of new backup solutions for servers; and
Performance of help desk duties for clients.
Took charge of establishing and managing firewalls, switches, and routers for the Advanced Traffic Management System (ATMS) network,
as well as in building Windows Server 2003 domain.
Maintained active communication with the client’s IT Division at both district and central office facilities.
Provided assistance in testing, deploying, and upgrading Transdyn’s ATMS product, DYNAC™.
Leveraged technical capability in designing and implementing the following:
In-house software and scripts for Unix and Windows;
Local area network utilizing Windows, Linux, and FreeBSD;
Cisco firewall, Cisco and HP switches, and Cisco routers; and
DNS, email, web, and FTP servers.
Upgraded remote camera sites from dial-up to ISDN, which enhanced the video quality and improve PTZ control of the cameras.
Spearheaded the deployment of VPN remote access that provided remote management and diagnostic capabilities to the field maintenance
and IT staff which resulted in the increase of maintenance efficiency and reduction of man-hours required in resolving problems.
Acquired visibility on various remote areas of the highway by assisting in the design and deployment of three portable camera
Harding University – Searcy, AR
Intern (Student Worker), Computer Science Department | University Library
URS Greiner Woodward Clyde, Inc. – Virginia Beach, VA
Lockheed Martin – Virginia Beach, VA
The Dragas Companies – Virginia Beach, VA
Bachelor of Science in Computer Science | Harding University – Searcy, AR
(Dean’s List ~ 2nd and 3rd Place, ASCIT Programming Contest, Harding University)
Degree/Coursework | Tidewater Community College – Virginia Beach, VA
Three-Day Cisco Training Session
Advanced Placement Computer Science
Areas of Expertise
Workflow Concepts and Documentation
Asset and Change Management
System and Technical Administration
Core Business Process
Application Virtualization Technologies
Infrastructure and Industry Best Practices
Regulatory Compliance and Standards
Cross-Functional Leadership and Collaboration
Participant | Gifted Education Activities and Leadership Workshops, Green Run High School
FreeBSD | Linux | Microsoft Windows | DOS | Cisco IOS | Solaris | OpenVMS | OpenBSD | VMware ESXi 5.5
Microsoft Office Suite | Sophos UTM | Nagios | Orion | VMware Workstation 8 and Pro 12
Switches and Routers
Cisco PIX Firewall | Cisco Catalyst Routers | Cisco 800-Series ISDN Routers
HP ProCurve (L2) | Cisco Catalyst (L2 and L3)
Networking and Protocols
Active Directory | DNS | FTP | HTTP | SMTP | SNMP | SSH | TCP/IP
x86 | Digital Alpha | MicroVAX | SPARC
Available upon request.
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