Desktop Support - Computer Hardware Resume Search
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Desktop Support Resume


Desired Industry: Computer Hardware SpiderID: 76625
Desired Job Location: Springfield, Virginia Date Posted: 12/12/2015
Type of Position: Full-Time Permanent Availability Date: 1/14/2015
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
Joe Griffin

2842 Chablis Circle
Woodbridge, V.A. 22192
703-497-5728

Email jpg22rg@peoplepc.com




I’m writing in response to various positions available in the I.T. field. I have over five years’ experience as a senior field Technician, and although I do not have the associate degree you’re looking for, I have strong technical skills and proficiency in imaging workstations and Troubleshooting hardware. In addition, I have successfully provided support services to the customer. as well as meeting required metrics with my current employer.

I’d like the opportunity to utilize the skills I have gained and contribute to the ongoing support of the customer base. I have a strong work ethic and commitment to the team.

I look forward to discussing the position with you.



Sincerely,

Joe Griffin


Experience:

CAREER SUMMARY:
Experienced technician with dedicated experience in computer software and hardware installation. Self-starter with strong organizational, analytical thinking, written and oral communications skills; Quick study, flexible and open to new business environments, challenges and opportunities; Proficient in Microsoft Office products.

CLEARANCE LEVEL:
Security clearance SI/TK/G, Top Secret with Full Scope Lifestyle Polygraph clearance, (Inactive July 2015)
Department of Defense (DOD) security clearance secret level.

EXPERIENCE:
Insight Global LLC July 2014 – March 2015
Help Desk Technician Spec Sr.


Under broad direction, oversee operations in support of the Enterprise Service Desk and existing non-local Service Desks, review and correlate tailored reports, oversee review and correlation of audits, oversee Tier 2 or higher analysis in response to Service Desk escalation, oversee ticket management process, maintain overall required levels of performance of Information Technology Services. Manage all SysAdmin activities and overall operation of Remedy software. Assist Client Users With Ongoing Desktop Issues By Phone Communications And Remote Desktop Connection To Support NGEN Navy/Marine Operations.


GENERAL DYNAMICS CORPORATION Sept 2012 – Feb 2014
Help Desk Technician

Skilled Help Desk Technician with 1 years of experience providing PC and Client/Server tech support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.. Familiar with VMSphere Citrix Server To reconnect Thin Client Virtual Workstations, Utilizing Active Directory To Reset Users Log In Passwords. Assisted Users with Submitting Requests For New And Ongoing Administrative Accounts. Assisted users With Switching to WIN 7 Desktop Environment. Accessed Main Help Desk Database For Actions And Procedures To Escalate To Tier 2 Support Group.



LOCKHEED MARTIN Oct 2005 – Aug 2012
Field Technician SR.
Install, operate, maintain, repair, modify and perform technical support of desktop device equipment and servers including integrated systems and subsystems.
Analyzes and evaluates product performance
Maintains effective customer communications and relations
Fulfills service and equipment delivery with a 99% on time customer satisfaction
Worked with surveyors and administrative support staff, which are responsible for recapitalization of client desktop computers
Familiar with Active Directory, Domain Listing, XP
Monitor tasks, review documentation and database tool to validate customer requirements, provided feedback to management with discrepancies; update task to provide status reports to customers and management.
Trained and mentor new and existing team members on company policies and procedures

Logistics Engineer 2004- 2005
Responsible for the removal and disposal of classified media from IT equipment, material and peripherals.
Tracked customer Assets and Accountable property using SRS Remedy.
Maintained customer SRS Remedy database, updating and closing PTI task.



USIS Protective Services 2003 – 2004
Security Monitor

Closely observed activities of individuals working and/or visiting the customer facilities.
Provide a safe and secure environment in facilities where assigned.
Secured and surveyed classified working areas and any unsecured confidential documents.


Pep Boys Service Center 1993 – 2003
Supervisor/ Assistant Manager

Supervised and trained 20 employees on company policies and procedures
Created processes and procedures
Handled customer service requests and complaints
Created schedules
Approved time cards
Maintained store inventory
Ensured safety measures were implemented and followed


EDUCATION:
Strayer University
Computer Information / Network Security

A+ Certification - 2006

Northern Virginia Security Academy

Technical Skills
Computer installation and setup
Microsoft Office
Lotus Notes
SRS Remedy
Internet Navigation/Search Engine
Platforms: Windows 95/NT2000/XP/Vista


Candidate Contact Information:
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