Director of PMO - Information Technology Resume Search
Director of PMO - Information Technology Resume Search
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Director of PMO Resume


Desired Industry: Information Technology SpiderID: 76526
Desired Job Location: Loveland, Colorado Date Posted: 11/18/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 150000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Growth-focused, goal-driven, and seasoned executive with more than 28 years of experience in leading application development and project management operations in the IT and software industry. Known for keen eye for detail and analytical problem-solving aptitudes in identifying and capitalizing on areas of opportunity for improvement, as well as formulating strategic action plans to resolve complex situations. Adept at managing group dynamics, as well as in building, motivating, guiding, and leading high-caliber teams of professionals to collaborate toward a common goal. Equipped with articulate communication and interpersonal skills in building positive and long-term strategic partnerships with professionals of all business levels.


Experience:
Professional Experience

Hewlett Packard Enterprise ~ Fort Collins, CO (2008–Present)
Strategic Program Manager, ITO Delivery – US Public Sector 2013–Present

Provide expert leadership to the daily operations of the enterprise Program Management Office (ePMO) and the Sales and Solutioning Team encompassing 10 program management office experts and 6 sales support consultants. Deliver traditional ITO and cloud-based infrastructure solutions to clients.
Key Highlights:
Streamlines project and program management processes, disciplines, and standard tools across 30 program managers handling more than 50 projects valued from $100K to $800M
Pioneered the implementation of an enterprise-level governance model which focused on organizational change, issue and risk management, and senior management dashboards and reports
Led the deployment of a partner collaboration and lessons learned program to determine large systemic issues affecting the successful delivery of ITO solutions for public sector clients

Strategic Program Manager, ITO Global Transformation Services (GTS) 2009-2012

Oversaw the governance of all new logo engagements valued at $10M or greater, including tracking weekly progress, financials, compliance, and early warning indicators. Led a team to address and resolve systemic problems on various accounts using a ‘lessons learned’ and partner collaboration process.
Key Highlights:
Directed program office operations for the account startup of all new logo deals in ITO, including supervising a team of 15 project and program managers to provide the Global Transition and Transformation Team with the processes and tools to meet time and budget requirements, and service level agreements (SLAs)
Supervised a centralized portfolio quality management program for HP’s ITO Global Transformation Services (GTS) capability to determine and resolve systemic issues across accounts valued at more than $50M; achieved a realized impact of $75M within the first 18 months of operation
Led the new logo account startup engagements for the Steady State Command Center valued in excess of $10M, guaranteeing a successful solutioning, migration, and transformation with no new red accounts

Strategic Program Manager, Navy/Marine Corps Intranet Transition Consulting Services 2008–2009

Maintained records of magnitude, sequence, cost, approach, and risks in support of transitioning activities for new contractors.
Key Highlight:
Wrote and presented strategic transition planning documents to the Department of Navy during consultations, which involved scope and definition, plan of action and milestones, integrated master project schedule, and staffing plan to support transition of the $9.9B NMCI contract with EDS

Electronic Data Systems ~ Louisville, CO
Strategic Program Manager, GM Account Enterprise Program Governance Office 2006–2008

Supervised the GM Account Program teams in providing innovative strategies and solutions to the GM account, which included overseeing systems operations, business management, and systems development activities.

Key Highlights:

Oversaw the HR and Payroll business unit’s development projects, which involved implementing performance and organizational process improvements for 45 projects ranging from $100K to $4.5M
Directed the configuration of all network and application security for various level 1 and 2 suppliers across more than 100 locations

Comprehensive Software Systems (CSS) ~ Golden, CO (2002–2006)
Director of Engineering 2004–2006

Integrated release management disciplines to align with the Microsoft Solution Framework (MSF), and managed Q 5.1 software package enterprise release. Facilitated project management and leadership training to the company through lectures, white papers, and one-on-one mentorship.
Key Highlights:
Established and directed a Process Review Board to build structure and maintain consistency on process disciplines, along with various company guidelines and standards on client management and project management best practices
Directed the operations and software development activities for an enterprise financial securities software solution used by various financial securities companies, including Morgan Stanley, HDVest, Raymond James, and Key Bank
Spearheaded the implementation of software release management disciplines for Comprehensive Software Systems (CSS), aligning with Microsoft’s Solution Framework (MSF)

Director of Client Support Services 2002–2003

Implemented structured call center processes, including service level management, severity determination, escalation policies, hot fix patch deployment, and service pack standards. Introduced a commercial off-the-shelf (COTS) customer relationship management (CRM) package for agents.
Key Highlight:
Actively contributed to the development of a client support center for CSS to provide industry-leading support, which involved developing service levels, department scope, measurement guidelines, and process disciplines; achieved 33% client satisfaction rate increase and 60% productivity improvement in one year

Earlier Career

Electronic Data Systems ~ Louisville, CO
Director of Customer Relationship Management (CRM) Technologies
Director of Technology (Census 2000 Account)
Senior Software Engineer/Project Manager (General Motors Account)
Pioneered new technology integration for the Bureau of Census 2000 Call Center, including hardware, network, and software planning and procurement for 29 locations and 4,000 agents across the United States
Played a major role in the sale of an enterprise order management outsourcing contract for EDS to Franklin Covey, thus securing a 15-year contract worth $769M


Education:
Bachelor of Science in Computer Science and Mathematics
Eastern Michigan University ~ Ypsilanti, MI

ITIL Foundation Certification, 2007


Affiliations:
-------


Skills:
Change Management
Process Improvement Strategies
Strategic Planning
Enterprise Resource Planning
Risk Management and Mitigation
Transition and Transformation
Personnel Management, Training, and Development
Client Relations and Management
Software Release Management
Information Technology Outsourcing (ITO)


Additional Information:
Training

Security and Exchange Foundations | Leading People | Dale Carnegie Effective Speaking and Human Interactions
Systems Engineer Development Program


Technical Skills

C | C++ | C# | Visual Basic | Microsoft Office Suite | Microsoft SharePoint | Microsoft Visio | WorkDay | SalesForce.com | Vantive


Publication

Lewis, G. (2004). Design and Code Walk Troughs for Engineers [White paper].
Lewis, G. (2004). Estimating Strategies for System Engineers [White paper].


Reference:
Available upon request.


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