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Implementation/Training Specialist Resume
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| Desired Industry: Healthcare |
SpiderID: 76188 |
| Desired Job Location: Roslindale, Massachusetts |
Date Posted: 9/18/2015 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 50000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Detail-oriented, results-focused, and
highly accomplished professional with
broad-based experience in installing
complex application and systems at more
than 20 medical centers.
Experience:
Professional Experience
Dothouse Health | Dorchester, MA
Clinical Applications Analyst Feb
2015–Present
Streamline full-cycle application
implementation process including
meeting with stakeholders, drafting
detailed project plans, formulating
project scopes, and preparing definition
statements and deliverables’
checklists
Work closely with human resources to
mentor end users on how to utilize
various systems and applications as well
as provide on-going training
and help to drive greater productivity
Guarantee that projects are in adherence
with budgets and that project
scope aligns with key requirements and
objectives while meeting
benchmarks, milestones, and deadlines by
directing project
implementations
Meticulously evaluate business
requirements and data to ensure
implementation of necessary IT solutions
by gathering information from
stakeholders including physicians, lab
directors, and c-level
executives
Act as liaison and point of contact for
application deployments and
administer IT installations with minimal
supervision
Expertly determine and solve issues for
end users as well as assess
current workflows to discover ways to
optimize processes and systems
Collaborate with stakeholders in testing
validation scripts
Notable Accomplishments:
Succeeded with the installation of GE
Centricity Electronic Medical
Record (EMR) which resulted to the
better efficiency in procuring
medical records, attainment of
meaningful use requirements, decrease in
billing and coding errors, and increase
in revenue by 9%
Implemented Patient Reminder System
which minimized number of missed
appointments, amplified patient
satisfaction, and increased overall
patient revenue by 15%
Reduced costs and errors associated with
maintaining and updating paper
billing systems through the execution of
a new Lab Billing Interface
Application System
Ensured compliance of the medical center
the regulations by updating
Harvest version 8.5 to 9.0 in
preparation for the data conversion (ICD
-10) upgrade
Improved Reference Lab from UMASS to
Quest and Dentrix for dental
systems which drove larger efficiencies
and more modernized processes
Developed patient care, generated
additional revenues, and decreased
operating costs using technological
solutions at two medical centers
though project management, application
deployment and support, user and
HR training, and IT coordination
MEDITECH | Westwood, MA
Advanced Clinical Implementation
Specialist Aug 2012–Feb 2015
Handled IT support and implementation of
application systems including
physician ordering; electronic
prescribing; nursing; electronic
medication administration; prescription
management; med reconciliation;
and emergency department management for
the MAGIC, Client Server, and
6x platforms
Spearheaded all aspects of IT project
deployments in collaboration with
shareholders such as collecting business
requirements; developing
project scopes; and guaranteeing that
project objectives, benchmarks
and budgets were met
Mentored groups ranging from 5 to 30
trainees consisting of C-suite,
doctors, nurses, IT staff, and third-
party consultants
Earned commendation for writing numerous
internal and external articles
and directives to support practices
within the group as well as guide
customers
Notable Accomplishments:
Formulated optimization and process
improvement standard which boosted
revenue by 25% and enhanced adoption of
patient safety practices
Spearheaded internal presentations on
new functionalities and best
practices of new IT systems and
applications to standardize user
experience, reduce common user errors,
and boost overall user
efficiency
Employed system deployments with minimal
downtime or disruptions
Mercer | Norwood, MA
Customer Service Representative May
2011–Aug 2012
Trained and supervised human resource
representatives of fortune 500
companies such as Fox, AIG, Toyota, and
CBS to expand benefit
administration procedures
Notified participants regarding federal
and state legislation policy
guidelines on leave of absences to
secure accurate, fair, and
consistent application of policy
provisions
Conducted client-specific intranet site
test for AIG’s 90,000 active
participants utilizing extensive IT
knowledge
Resolved complex IT issues by
exemplifying sound judgment in making
recommendations
Education:
Bachelor of Science in Business
Administration: 2009
Framingham State University |
Framingham, MA
Epic Medical Software Training (In
Progress)
Health Insurance Portability and
Accountability Act (HIPAA)
Certification
Affiliations:
Professional Affiliations
DrFirst | Surescripts
Skills:
Program Management and Development
Continuous Process Improvement
Strategic Planning and Implementation
Regulatory Compliance
Training and Leadership
Cross-functional Collaboration
Problem Resolution
Data Management
Risk Assessment and Mitigation
Profit Maximization
Additional Information:
Adept at training small and large groups
on how to utilize new and
upgraded systems to improve productivity
as well as develop best
practices trainings for staff. Equipped
with the ability to lead and
execute large-scale system deployments
within the allotted time and
budget, in compliance with business
requirements and objectives.
Articulate communicator; bilingual in
English and Arabic. Technically
proficient with Microsoft Office (Word,
Excel, Outlook, and
PowerPoint), Microsoft Visio, and
Crystal Reporting.
Reference:
Available upon request.
Candidate Contact Information:
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