Implementation Training Specialist - Healthcare Resume Search
Implementation Training Specialist - Healthcare Resume Search
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Implementation/Training Specialist Resume

Desired Industry: Healthcare SpiderID: 76188
Desired Job Location: Roslindale, Massachusetts Date Posted: 9/18/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No

Detail-oriented, results-focused, and
highly accomplished professional with
broad-based experience in installing
complex application and systems at more
than 20 medical centers.

Professional Experience

Dothouse Health | Dorchester, MA
Clinical Applications Analyst Feb

Streamline full-cycle application
implementation process including

meeting with stakeholders, drafting
detailed project plans, formulating

project scopes, and preparing definition
statements and deliverables’

Work closely with human resources to
mentor end users on how to utilize

various systems and applications as well
as provide on-going training

and help to drive greater productivity
Guarantee that projects are in adherence
with budgets and that project

scope aligns with key requirements and
objectives while meeting

benchmarks, milestones, and deadlines by
directing project

Meticulously evaluate business
requirements and data to ensure

implementation of necessary IT solutions
by gathering information from

stakeholders including physicians, lab
directors, and c-level

Act as liaison and point of contact for
application deployments and

administer IT installations with minimal
Expertly determine and solve issues for
end users as well as assess

current workflows to discover ways to
optimize processes and systems
Collaborate with stakeholders in testing
validation scripts
Notable Accomplishments:
Succeeded with the installation of GE
Centricity Electronic Medical

Record (EMR) which resulted to the
better efficiency in procuring

medical records, attainment of
meaningful use requirements, decrease in

billing and coding errors, and increase
in revenue by 9%
Implemented Patient Reminder System
which minimized number of missed

appointments, amplified patient
satisfaction, and increased overall

patient revenue by 15%
Reduced costs and errors associated with
maintaining and updating paper

billing systems through the execution of
a new Lab Billing Interface

Application System
Ensured compliance of the medical center
the regulations by updating

Harvest version 8.5 to 9.0 in
preparation for the data conversion (ICD

-10) upgrade
Improved Reference Lab from UMASS to
Quest and Dentrix for dental

systems which drove larger efficiencies
and more modernized processes
Developed patient care, generated
additional revenues, and decreased

operating costs using technological
solutions at two medical centers

though project management, application
deployment and support, user and

HR training, and IT coordination

MEDITECH | Westwood, MA
Advanced Clinical Implementation
Specialist Aug 2012–Feb 2015

Handled IT support and implementation of
application systems including

physician ordering; electronic
prescribing; nursing; electronic

medication administration; prescription
management; med reconciliation;

and emergency department management for
the MAGIC, Client Server, and

6x platforms
Spearheaded all aspects of IT project
deployments in collaboration with

shareholders such as collecting business
requirements; developing

project scopes; and guaranteeing that
project objectives, benchmarks

and budgets were met
Mentored groups ranging from 5 to 30
trainees consisting of C-suite,

doctors, nurses, IT staff, and third-
party consultants
Earned commendation for writing numerous
internal and external articles

and directives to support practices
within the group as well as guide

Notable Accomplishments:
Formulated optimization and process
improvement standard which boosted

revenue by 25% and enhanced adoption of
patient safety practices
Spearheaded internal presentations on
new functionalities and best

practices of new IT systems and
applications to standardize user

experience, reduce common user errors,
and boost overall user

Employed system deployments with minimal
downtime or disruptions

Mercer | Norwood, MA
Customer Service Representative May
2011–Aug 2012

Trained and supervised human resource
representatives of fortune 500

companies such as Fox, AIG, Toyota, and
CBS to expand benefit

administration procedures
Notified participants regarding federal
and state legislation policy

guidelines on leave of absences to
secure accurate, fair, and

consistent application of policy
Conducted client-specific intranet site
test for AIG’s 90,000 active

participants utilizing extensive IT
Resolved complex IT issues by
exemplifying sound judgment in making


Bachelor of Science in Business
Administration: 2009
Framingham State University |
Framingham, MA

Epic Medical Software Training (In

Health Insurance Portability and
Accountability Act (HIPAA)


Professional Affiliations

DrFirst | Surescripts

Program Management and Development
Continuous Process Improvement
Strategic Planning and Implementation
Regulatory Compliance
Training and Leadership
Cross-functional Collaboration
Problem Resolution
Data Management
Risk Assessment and Mitigation
Profit Maximization

Additional Information:
Adept at training small and large groups
on how to utilize new and

upgraded systems to improve productivity
as well as develop best

practices trainings for staff. Equipped
with the ability to lead and

execute large-scale system deployments
within the allotted time and

budget, in compliance with business
requirements and objectives.

Articulate communicator; bilingual in
English and Arabic. Technically

proficient with Microsoft Office (Word,
Excel, Outlook, and

PowerPoint), Microsoft Visio, and
Crystal Reporting.

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
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