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Healthcare Resume

Desired Industry: Healthcare SpiderID: 76067
Desired Job Location: College Park, Georgia Date Posted: 8/28/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 10000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Doctoral Willing to Relocate: No

Dynamic and results-driven professional,
offering hands-on
management experience in health and
patient care services. Equipped
with proven ability in building long-
term productive relationships with
colleagues, physicians, and patients and
their families; as well as preparing and
compiling a variety of documents and
records with high degree of quality and
accuracy. Armed with well-defined
communication, problem-solving, time
management, technical, and
organizational aptitudes. Fluent in
English and Twi (Ghanaian Language),
with basic knowledge of French.

Relevant Experience

Piedmont Hospital ~ Atlanta, GA, USA
Patient Relations Representative; and
Patient Greeter 2015–Present

Greet and welcome all patients and
visitors at hospital’s strategic

entrances; quickly resolve family
problems, questions, and

complaints; and assist them in all
directions, general information,

and transportation concerns.
Function as proactive liaison among the
organization, patients, and

the patients' relatives.
Coordinate the patients’ problems,
questions, complaints, and

concerns to the appropriate staff
Efficiently provide a specific channel
for patients and families to

obtain information, general assistance,
complaint resolution, and

referrals to appropriate resources.

Volunteer Patient Relations
Representative 2015

Played a vital role as proactive liaison
among the organization,

patients, and the patients’ relatives.
Leveraged outstanding interpersonal
aptitude in overseeing and

coordinating special services for
patients and their families.

Vision Check ~ Atlanta, GA, USA
Patient Access Representative 2014–

Rendered strategic assistance to
patients during the onsite

registration as well as scheduled and
unscheduled arrival processes.
Assumed full accountability in
conducting insurance verifications

for walk-in visits; as well as recording
new patients’ demographic,

insurance, and contact information.
Advised and updated all patients on
their appointments and

prescriptions, while answering and
settling all their questions and


Komfo Anokye Teaching Hospital ~ Kumasi,
Patient Relations Representative

Functioned as a resource person in
billing information to the office

staff, patients, insurance companies,
and physicians; as well as

providing recommendations to the
Initiated the analysis and documentation
of account data action and

posts comments on the billing system.
Handled the preparation of reports,
including financial statements;

proficiently performed financial
assessments; and established and

coordinated payment arrangements with
key patients.

Oduom Clinic ~ Kumasi, Ghana
Patient Representative; and
Administrative Assistant 2007–

Oversaw the patient registration
process, while performing

administrative and clerical tasks, such
as the following:
Preparation and provision of patient
interviews and appointment

Efficient documentation of patient
information and payments
Resolution of patient concerns and
healthcare business problems


Other Experience

Atlanta Bread Company ~ Atlanta, GA, USA
Cashier; Customer Service Representative

CAL Bank ~ Kumasi, Ghana
Customer Service Personnel; Teller

Doctor of Public Health: In Progress
Walden University ~ Minneapolis, MN, USA

Master of Business Administration (GPA:
GPA: 3.096): 2014
Mercer University, Stetson School of
Business and Economics ~

Atlanta, GA, USA
Relevant Coursework: Ethical Leadership
~ Operations Management

Science ~ Human Resource Management
Team Dynamics ~ Business Communications
~ Corporate Social

Responsibility ~ Services Marketing

Master of Health Services Administration
(GPA: 3.83): 2013
Strayer University ~ Atlanta, GA, USA
Relevant Coursework: Health Services
Organization ~ Health Financial

Management ~ Health Economics
Health Services Planning and Management
~ Health Information Systems

Bachelor of Science in Business
Administration, Banking and Finance

(Second Class Honor): 2010
Kwame Nkrumah University of Science and
Technology ~ Kumasi, Ghana


Administrative and General Management
Strategic Planning and Analysis
Regulatory Compliance
Patient Relations and Assistance
Customer Service
Cross-Functional Leadership and Team

Additional Information:
Technical Acumen

Microsoft Office Suite (Word, Excel, and
PowerPoint) ~ Internet


Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


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