Office Manager - Healthcare Resume Search
Office Manager - Healthcare Resume Search
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Office Manager Resume


Desired Industry: Healthcare SpiderID: 76025
Desired Job Location: Algoma, Wisconsin Date Posted: 8/21/2015
Type of Position: Full-Time Permanent Availability Date: 08/21/15
Desired Wage: 40,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Other Willing to Relocate: No


Experience:
Team Leader November 2007- July 2015
APAC Customer Services, Green Bay, WI
Provide support to employees by answering questions and creating workflows
Manage 20 employees to meet quality monthly, exceed goals every month
Develop and mentor employees to pursue career growth within APAC Customer Services
Maintain bill to pay goal of 90% on a weekly basis
Coach employees on how to become more efficient with systems and call flow
Pull reports and allocate staff to needed areas
Ensure employees are HIPAA compliant
Train employees, traveled overseas to set up a new campaign


Escalation/Customer Service Agent February 2004-November 2007
APAC Customer Services, Green Bay, WI
Handle escalated calls that focused on being empathetic to callers needs
Assist callers with corrections by adjusting claims
Help other agents with questions and formulate plans to aid them in meeting key performance indicators
Facilitate team meetings and calls with our client


Education:
NWTC Green Bay, WI Current Associate Degree: Sustainable Agriculture

NWTC Green Bay, WI December 2014 Associate Degree: Business Management
Lean Management
Oral/Interpersonal Communications
Service learning; worked with area non profits


Skills:
7 years of leadership experience
Interviewed candidates for open positions
Proficient in Word, Excel, QuickBooks, and PowerPoint
Organized, able to delegate, and excellent time management


Candidate Contact Information:
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