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Health Care Management Resume

Desired Industry: Healthcare SpiderID: 75980
Desired Job Location: San Antonio, Texas Date Posted: 8/13/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 45000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: No


Detail-oriented, dynamic, and results-
driven professional, with exceptional
and comprehensive experience in health
administration and

health care programs application. Hands-
on leader adept at establishing program
objectives and performance goals, as
well as in

assessing programs to ensure their
success. Skilled at budget forecasts,
cost projections, financial exhibits,
unfunded requirement

justifications, POM narratives,
reclaims, issue papers, white papers,
and work force management. Recognized as
expert communicator,

discussing proposed corrective action
with decision makers and presenting
recommendations to health care
professionals and



Professional Experience with Highlights

U.S. Air Force, Altus Air Force Base, OK
97th Medical Support Squadron
TRICARE Operations Patient
Administration Director 2015-Present

Established and coordinated Memorandum
of Understanding between civilian and
military treatment facilities that led
in the

standardized and compliant hard-copy and
electronic medical information
notifications between health care
facilities and Higher

Headquarters (HHQ)
Eliminated the need to obtain additional
contracted staff through the application
of comprehensive appointment line
training for

three medical records technicians that
generated substantial cost savings in
the Air Force (AF) annual expense

97th Medical Support Squadron
Human Resources Manager 2013-2015

Optimized organizational performance
through the administration of mentorship
program for 50 junior- and mid-level
supervisors that

led in the provision of HHQ leadership
awards to five personnel
Reduced wait time by 11 days through
application of subject matter expertise
during the development of electronic
blood alcohol

testing and reporting procedures
Performed thorough research to establish
annual budget for First Sergeants
Association, including the execution of

resulting in collection of $2.5K for
base personnel in need, while closely
monitoring 6K readiness requirements for
106 personnel

with zero discrepancies

36th Medical Support Squadron, Andersen
Air Base, Guam
TRICARE Operations Patient
Administration Director 2009-2013

Corrected 20 privacy act violations
consequently preventing over $250K in
fines and official complaints by
identifying the need for

and implementing simplified medical
facility Health Insurance Portability
and Accountability Act (HIPAA) process
Accomplished comprehensive analysis of
records management to enhance three
major medical record programs resulting
in medical group’s

receipt of three Clinic Excellence
Led efforts in improving the beneficiary
debt collection program that led to
closure of 189 claims and correction of
35 discrepancies

resulting to $33K savings in health care
Made major contributions in surpassing
Secretary of Defense’s Veterans
Association processing goals by 10%
through exemplary

management on the Service Treatment
Record and Integrated Disability
Evaluation System IDES programs
Piloted the referral management
improvement initiative; collaborated
with 45 clinics in eliminating 12-month
backlog and closing 350

cases in less than 10 days
U.S. Air Force, Altus Air Force Base, OK
319th Medical Operations Squadron, Grand
Forks Air Force Base, ND
NCOIC, Optometry Clinic 2008-2009

Served as the driving force in achieving
the 95% relative value unit business
plan target, a 13% increase from Fiscal
Year 2007

(FY07) through the Composite Health Care
System and Armed Forces Health
Longitudinal Technology Application in
executing template

Ensured proper utilization of $121K
supply and equipment inventory, while
simultaneously providing leadership,
personal, and

professional development guidance to
optometry clinic personnel and
guaranteeing optimum operational

U.S. Air Force, Altus Air Force Base, OK
51st Aerospace Medicine Squadron, Osan
Air Base, Republic of Korea
Manager, Medical Readiness 2007-

Rendered keen oversight to the medical
control center operations in 13
readiness exercises, including
management of 85 patients for

2007 PACAF Operational Readiness
Inspection that contributed to the
wing’s overall “Excellent” rating
Acquired an outstanding rating from
PACAF inspector general in 2008 Health
Services Inspection (HSI) and personally
recognized as HSI

Outstanding Performer
Played a key role in attaining Best in
Wing recognition in the 2008 Unit
Compliance Inspection for the Status of
Resources and

Training Systems program management
Gained trust of the upper management to
assume functions of assistant project
manager, in charge of upgrading medical
group’s Unit

Control Center, encompassing the
development of plans with internal and
external agencies, as well as
procurement of equipment worth

$24K for modernized center
Received 2007 Squadron NCO of the Year

U.S. Air Force, Altus Air Force Base, OK
51st Medical Support Squadron, Osan Air
Base, Republic of Korea
Manager, Resource Management Office

Successfully increased reimbursements
rate by 229% over previous quarter
through effective management and
identification of 53

delinquent MSAs that yielded $51K in
Provided exemplary management to 160
medical service accounts and collected
$40K in one quarter, which was 30%
increase from FY06 and

exceeding FY07 business plan target
Restructured the reporting and cutting
resource management office man-hours by
75% through the enhancement of MDG

Gained 156 appointments and saved
$10,500 in referrals by coordinating
staffing with PACAF Headquarters and
setting provider shortage
Achieved a 200% increase in crisis
staffing procedures billets by ensuring
that wing suspense was answered in less
than two hours

U.S. Air Force, Altus Air Force Base, OK
59th Diagnostics and Therapeutics
Squadron, Lackland Air Force Base, TX
Manager, Pharmacy Education and Training
(UTM) 2005-2006

Rendered keen oversight to the AFs
largest pharmacy unit training program
at Lockland Air Force Base
Conducted in-depth analysis on on-the-
job training and career development
course administration for 11 distinct
pharmacies, while

serving as advisor to senior leadership,
providing reports on individual status
of training and recommending appropriate




Bachelor’s Degree in Business
Administration: 2014
Columbia Southern University, Orange
Beach, AL

Associate’s Degree in Human Resources
Community College of the Air Force,
Maxwell Air Force Base, AL
GPA 4.0

Associate’s Degree in Health Services
Management: 2010
Community College of the Air Force,
Maxwell Air Force Base, AL
GPA 4.0


Professional Affiliations

American Health Information Management
Air Force Sergeants Association
National Association for Professional


Functional Skills with Experience

Rendered direct supervision to the
overall health services operations and
personnel, encompassing the organization
of work schedule

to ensure smooth flow and equal task
Evaluated workload and cost data to
confirm manpower requirements; made
adjustments and projections to support
clinical or mission

Determined additional resources needed,
such as personnel, overtime, equipment,
supplies, and space; and provided
suggestions on

goals, budgets, and objectives to be
integrated to the organization’s
Employed expertise in patient and
resource management in overseeing
optometry clinic operations, including
supervision of one local

optometry technician and cross-
functional teams in clinics and external

Ensured strict enforcement and
maintenance of the developed high QA
standards and goals
Thoroughly examined work and procedures
and administered unit self-inspection
program to guarantee quality and
compliance with

governing regulations
Made sure that all collected and
analyzed data from a variety of sources
are compliant with the established QA
Facilitated quality training for over 11
distinct pharmacies, TDY personnel, and
45 volunteers

Directed the integrated disability
evaluation system and managed the
release of information, including 5K
medical records to ensure

their accuracy and relevance to overall
unit program objectives
Oversaw the instigation of various
programs in support of 6.7K joint
service personnel, including:
Department of Defense and Veterans
Affairs Integrated Disability Evaluation
Service Treatment Record management
Conducted in-depth assessment on full-
range of programs, including
contracting, customer service, medical
records, appointments,

policies and procedures, self-inspection
program, emergency response, and patient
education to achieve superior, compliant

of services

Took an active involvement in making
sure compliance of personnel performance
with governing military, federal, and
state regulations

and laws
Established and maintained an open line
communication with affected individuals’
chains of command to guarantee their
full awareness

of proceedings
Requested supervisory assistance when
challenged with unusual problems or
unfamiliar situations not covered by
existing publications

Updated new personnel on latest
technological advancements through
regular clinic training programs
Worked on improving staffs’ job
performance by reviewing developmental
needs and arranging additional training
Played a key role in ensuring readiness
of new and existing personnel and
availability of qualified manpower for
critical situations
Assessed employee performance to keep
them well-equipped with skills needed in
executing programs

Assured that the annual operating budget
was properly controlled to maintain
accountability, serviceability,
maintenance, and

readiness of medical equipment and other
Regularly tracked expenses and
forecasted requirements to guarantee
adherence to budgetary limitations,
while maintaining highest

standards of preparedness to meet
overall operational objectives
Executed accounting and budgeting
principles in gathering data and
monitoring expenditures to develop input
on organizational budget
Presented budget estimates and financial
plans based on the analyzed financial
reports and accounting procedures
Performed studies and internal audits;
prepared financial statements and
subsistence stock records

Additional Information:

Professional Development

Force Protection
Self Aid and Buddy Care
Information Protection
Human Relations
Basic Life Support (Adult/Child
cardiopulmonary resuscitation [CPR] and
automated external defibrillator [AED])
Non-Commissioned Officer (NCO) Academy
Unit Security Manager Training
Medical Readiness Planners Course
Records Management Course
NCO Enhancement Course
Air Force (AF) Medical Resource
Conference, 4 days
AF Training Course (Paper-Based
Health Services Management Internship
Airman Leadership School
Medical Administrative Specialist

Military Awards

AF Commendation Medal
Meritorious Unit Award
AF Outstanding Unit Award (3)
National Defense Service Medal (1)
Iraq Campaign Medal
Global War on Terrorism Service Medal
Korean Defense Service Medal
Awarded 51st Aerospace Medicine Squadron
NCO of the Year: 2007 (Special Award)


Secret Security Clearance: Valid Until:
Jun 2017

Available upon request.

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