General Manager - Customer Service Technical Support Resume Search
General Manager - Customer Service Technical Support Resume Search
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General Manager Resume


Desired Industry: Customer Service/Technical Support SpiderID: 75047
Desired Job Location: Wallingford, Connecticut Date Posted: 3/30/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Highly dependable, hardworking, and
detail-focused professional with proven
history of success in developing and
leading business operations from ground-
up. Exemplify extensive management
background in retail and wholesale real
estate, financial services, as well as
in-home residential and insurance sales.
Demonstrate solid track record of
success in creating key driver to
increase bottom line and turn-around
under performing operations. Display
proficiency in Microsoft Office Suite
with working knowledge in various Adobe-
design programs.


Experience:
NRG Home Solar ~ Middletown, CT 2014–
Present
Solar Sales Specialist

COP LLC ~ Wallingford, CT 1992 –
Present
Principal / Owner - Outside Sales,
Financial Sales, In-Home

Sales, and Ecommerce Sales / General
Manager

ADT Security Services ~ Wallingford, CT
2011–2014
Residential Sales Representative
 
United States Census 2000 and 2010 ~
Bridgeport, CT

1999–2010
Assistant Crew Leader (2009–2010) ~
Field Operations

Supervisor (1999–2000) ~ Job Placement
Recruiter (1999)

Centsable Mortgage LLC ~ Shelton, CT
1997–2000
Principal / Owner (Outside Sales,
Financial Sales, In-Home

Sales, and Ecommerce Sales / General
Manager)
Contract General Manager, Ultimate
Designs Inc.


Education:
Associate’s Degree in Business
Administration with

Concentration in Visual Communication,
2009

American International University ~
Hoffman Estates, IL ~

Dean’s List ~ GPA 4.0


Affiliations:
------------


Skills:
Customer Service ~ Management ~ Training ~
Sales


Additional Information:
Relevant Skills with Experience

Customer Service/Sales

Assumed full responsibility in meeting
with customer to

close deal with the customer and acquire
all necessary

documentation
Communicated with existing and former
customers to

renegotiate contracts and reactivate
security systems
Conducted post-sale follow-up to
clientele to guarantee

first-rate customer service and secure
additional business

through referrals
Ensured maintenance of customer
satisfaction by processing

customer orders and payments as well as
addressing customer

service issues and sales development to
impart a superior

customer service experience
Successfully performed sales development
initiatives from

initial contact to close in retail and
wholesale, real

estate, financial, and insurance sales

General/Operations Management

Carried out the promotion, marketing,
and closing lease

solar programs
Imparted knowledge to customers
regarding the benefits of

implementing a solar lease purchase and
to encourage them to

get involve in in the program.
Provided expert oversight to the entire
business operations,

from ground-up to development by
implementing personally

developed business plan and set
strategic objectives
Generated marketing and sales
development plans to ensure

present and future business forecast and
monthly cost and

sales projection
Created and updated retail eCommerce
website.
Keenly monitored and evaluated sales,
marketing, and

customer service performances
Initiated company objectives to
successfully meet procedural

policies, goal strategies, sales quotas,
and fiscal targets.

Staff Management and Training

Performed human resource functions,
which included hiring,

training, and overseeing the internal
office staff and

external sales staff
Supervised and presided over training
for socioeconomic

production and sales staff, as well as
production staff

regarding quality, quantity, and time
management skills to

obtain and maintain an established level
of acceptable

production and sales
Served as a field operations supervisor,
responsible for

hiring, training, and motivating a staff
consisted of 150

crew leaders and enumerators to complete
verification of

socioeconomic data

Growth and development Impacts

Established and managed a real estate
mortgage broker

business from ground up; thus,
surpassing mortgage-based

sales of up to $7.5M in 1998 and 1999
Successfully maintained full Banking
Department’s compliance

with all mortgage related-financial
products
Solely managed all accounting and
processing of real estate

loan disbursements
Oversaw the entire operations of
profitable in-home

residential sales contract flooring
business
Made major contribution in consistently
exceeding monthly

sales closing ratio by 46% through
applications in-home

customers’ needs assessment and product
evaluation
Brought significantly increased in
organization’s

productivity levels by more than 40% and
profit margins by

35%
Promoted residential solar program and
drove increase in

sales production every month
Actively participated in establishing
innovative marketing

and promotional events increase to
heighten product

awareness
Championed annual sales quota in excess
of 100% for the year

2013 and 2012
Improved monthly sales as well as
exceeded minimum weekly

outbound phone calls while ensuring 100%
compliance in lead

follow-ups
Kept abreast of current and new products
in the market to

obtain greater sales and render top-
notch customer service

Professional Development

Coursework: Project Management, Small
Business Development,

Psychology, Biology, Visual Arts,
Accounting, Web

Development, Microsoft Office,
Professional Sales Seminars,

Microsoft PowerPoint, and CRM Software
Knowledge


Reference:
Available upon request.


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