|Desired Industry: Shipping/Receiving
|Desired Job Location: Lexington-Fayette, Kentucky
||Date Posted: 3/29/2015
|Type of Position: Full-Time Permanent
||Availability Date: 3-30-15
|Desired Wage: 125000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
Experienced professional with 17 years proven achievement in leading high volume operations and distribution management, customer service, quality, and safety. Effectively led process improvement and quality program, team development, sales leadership, and operations to improving customer base and service levels that achieved best in industry results in our region. Strategic problem solver who works across organizational connections to achieve lower cost while improving performance and service. I am a creative and resourceful individual with a continuous improvement mindset and enjoy a challenging and fast paced environment.
SOUTHEASTERN FREIGHT LINES 1995-2014
General Manager - Huntsville, Alabama 2004-2014
Directed logistical program to serve local region in LTL supply chain needs. Led total terminal and warehouse responsibilities, leading all processes that related to revenue generation, customer service department, material handling and operations, safety, maintenance, and facility care. Executed all hiring, interviews, and orientation. Organized and led terminal drivers meetings, staff meetings, training, and employee relations and team events. Directed QIP (Quality Improvement Process) Program.
Grew customer base over 60% on outbound shipments while growing inbound 18% in past 6 years.
Implemented use of Six Sigma-based tools and charts, determining root cause analysis to improve processes:
Increased Transit Time from 95% on time service to 98.9% consistently.
Improved Claims Ratio 56% annually reducing losses and damages.
Increased warehouse efficiency reducing cost by almost 30%.
Improved Pick up & Delivery route efficiency by over 16%.
Increased before noon distribution and delivery of inbound from 30% to 66% consistently.
Awarded Service Center Of the Quarter four times. Presidents Club Quality Achiever award four times.
Improved the Quality Process associate involvement from 30% to 100%, seven consecutive years.
Led Disaster Relief during tornado events in north Alabama, becoming first company to be 100% operational.
Operations Manager - Austell, Georgia 1998-2004
Oversaw operation of large high volume inbound and outbound processing of freight, city delivery and pickup, and OTR drivers. Led office of 20, who handled customer service, OSD, appointments, and HR. Worked closely with outbound operations and maintenance division to collaborate needs of operational goals. Hired drivers and inbound freight handlers. Managed training, leadership development, process improvement, safety, dispatch, worked alongside sales associates and attended customer functions.
Led operations to facilitate handling of up to 2,800 shipments daily, managing team of 40 OTR drivers, 110 city drivers
Responsible for 60 warehouse associates, supervisors,
Oversaw 12 customer service associates plus OSD, HR, and support staff.
Interviewed and hired drivers and inbound positions.
Used Six Sigma-based tools for process improvement. Oversaw route structuring planning and management. Served as instructor for process improvement and regional operations audit team.
Worked closely with sales team in developing best in industry standard of customer satisfaction.
Coordinated with maintenance team in maintaining and maximizing equipment utilization.
Collaborated with safety department to maintain OSHA/DOT compliance and training of associates.
Front Line Supervisor - Dalton, Georgia 1995-1998
Ran outbound operation of processing incoming shipments from city pickup and delivery drivers returning to terminal. Ensured loading and stripping of loads out on outbound trailers to destination cities, with efficient, safe work methods. Ran dock, with 60 associates, five office associates, and 65 OTR drivers. Oversaw OTR drivers dispatch to get drivers through check lanes and on road as quickly as possible. Held responsibility for transit times, damages, efficiency, closeout, and safety.
Earned Associate of the Year for Dock Operations in 1995.
Used Six Sigma tools for process improvements.
Developed process improvement manual in 1998; chosen to be utilized company wide.
Oversaw quality training, performance, goal setting, claims prevention, and guidance of team in order to achieve goals and continuous measurable improvement in all processes.
LEE UNIVERSITY - Cleveland, Tennessee, B.A., Psychology, 1991
Green Belt Lean Six Sigma
Maximum Impact Professional Leadership Development - John Maxwell, 2007/2010
Human Relations Training & Cert, 2005
Fuel Systems Mechanic C130, 1986 (USAF)
Outstanding Young Men of America
Big Brother/Sister Program
Air Force Silver Falcons Choir member
Leadership development instructor, Customer service manager, Sales manager, Process Improvement Instructor, Lean Six Sigma Green Belt, Organization, P&L experience, Planning and development, Communication, MS Office, Excel, Powerpoint, Synergy, Laser Dispatch, Facility maintenance, DOT, OSHA, Safety Coordinator, Managed a team up to 400 processing almost 5000 shipments daily. Hiring and terminations, Coaching and training, budgeting, shipping and receiving coordinator, forklift safety training, transportation coordinating, problem solving in a fast paced environment.
Secret Clearance, U.S. Air Force Reserve, Granted by the United States Government
Available upon request.
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