Director of Operations - Transportation Air, Sea & Land Resume Search
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Director of Operations Resume

Desired Industry: Transportation/Air, Sea & Land SpiderID: 74938
Desired Job Location: San Antonio, Texas Date Posted: 3/19/2015
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 90000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Victoria Ballos is a seasoned, detail-
oriented, and results-driven
professional offering extensive
experience in managing key

business operations -- including global
logistics and supply chain management.
Ballos has demonstrated a proven
capability to drive

company success and achieve business
goals and objectives while being a
member of the senior management team.
Ms. Ballos exemplifies

competency to accomplish projects on
time and within budget. Her skills and
expertise delivers profitable results
for the business.

Ballos displays a strong work ethic
along with the ability to work
effectively in all levels of the
organization. She possesses

exceptional leadership skills in
motivating and mentoring teams as well
as in overseeing activities within fast-
paced and dynamic



Professional Experience

Director, Operations and Logistics
Senior Manager, Operations and Logistics
Assume full responsibility in managing
overall manufacturing operations;
including lot size planning, raw
materials procurement, and

quality control in conjunction with
Quality and Regulatory Requirements.
Leadership role in creating budget plans
to achieve

financial objectives established by the
Chief Executive Officer. Work with
contract manufacturers to achieve on-
time deliverables for

new product sales opportunities.
Spearhead production goals and
fulfillment objectives to support
corporate budget and strategic plan

for product launches. Effectively work
with Quality and Regulatory teams in
meeting ISO 13485 (International
Organization for

Standardization) standards and FDA (Food
and Drug Administration) requirements as
well as with Conformité Européenne (CE)
Mark and

Health Canada (HC) governing bodies for
selling activities. Supervise Warehouse
and Customer Service teams and
administer the

required training for both departments.

Key Highlights:
Drive efforts for the successful launch
of new products.
Responsible for all operational aspects
regarding commercialization.
Managed warehousing MRP system selection
Created and managed warehouse for
worldwide order fulfillment in North
Significantly reduced monthly warehouse
fees by 86%
Streamlined warehouse activities that
enhanced picking efficiencies into 99+%.
Minimized order entry time from 3 to 4
hours to 15 minutes to worldwide
customer base.
Created language-specific ordering
systems which drove order fulfillment
and kit building efficiencies.
Played a pivotal role for the creation
of a program to sell off older and
expiring inventory.
Liaised between the Marketing, Clinical
departments, and Contract Manufacturers
Managed prototypes and BETA product
Recognized core team player by FDA in
creating 510K certification.
Managed process with Quality Control &
Regulatory Agencies for all regulatory
Presented current operational status and
forward directions to the Board of
Directors and inventors on a quarterly
Known for solid background in
international shipping and customs
regulations, as well as for strong
customer service orientation.
Demonstrated expertise in working with
multiple priorities and delivering
results while under pressure in fast-
paced environments.

VIDACARE - San Antonio, TX
Senior Buyer | Production Planner
Coordinated and managed Purchasing and
MRP systems for a major medical device
manufacturer. Facilitated the
procurement of raw

materials for production to
manufacturer. Managed logistics for
finished products, including two
distribution centers for sales

processing. Maintained production
planning schedule from sales through MRP
process and manufacturing. Worked
closely with sales team

for optimal inventory levels.
Collaborated with Quality and Regulatory
Agencies, including FDA compliance of
purchasing process and

packaging requirements. Served as direct
line of contact for all contract
manufacturers and new item development
team, as well as

Inventory Manager for distribution
worldwide. Reviewed and assessed daily
transactions from WMS Distributor
Computer System to SAP

Program and verified all transactions.
Managed correct inventory levels, MRP
System, and accurate billing functions
between 2

companies. Generated RFQs to suppliers
for newly procured components.

Key Highlights:
Managed Shipping in time sensitive
environment. Reduced freight costs by
Served as Certified Haz-Mat shipper and
trainer, maintained critical Haz-Mat
shipping records, and secured DOT
compliance with

successful DOT audits.
Netted cost savings of 25% annually from
reduction in Class 9 restricted Hazmat
shipping costs.
Reduced European duty and import taxes
by 7%.
Secured freight discounts of over 55%
through shipping partnerships; reduced
large freight costs by 25%.
Established purchasing processes and
maintained 100% compliance.
Managed two distribution centers while
maintaining low inventory expenses.
Initiated and implemented GS1 worldwide
labeling system (an FDA requirement) for
all products.
Planned, coordinated, and facilitated
relocation to new international
distributor in Netherlands that included
all inventory movement

from old distribution center to new one;
traveled to the Netherlands throughout
the process, and provided key support on

implementation, IT development, and
staff training.

OWENS & MINOR MEDICAL (1994 - 2007) -
San Antonio, TX
Manager, Supplier Relations
2004 - 2007
Directed the creation of new efficiency
programs, improved cross-organizational
operations, and attained profitability
increases for

company and its partners, including
Johnson & Johnson, United States
Surgical, Kendall Healthcare ,
Mallinkrodt Medical, 3-M, and

Cardinal Healthcare. Collaborated with
cross-functional teams to provide
program support, ensure financial
stability, and kept

projects on-track to meet or exceed
annual program performance goals.
Created on-demand reports for internal
and partner usage, and

tracked the success of efficiency
programs against financial targets.

Key Highlights:
Netted $1.2M in cost savings within
first year through implementation of a
standardized form for distribution
centers and AP teams to

communicate shipping issues.
Generated annual savings of $2M through
transition of major supplier from direct
sales only to direct sales and
distribution with 2%

cash terms.
Attained monthly revenues of over $450K
with development of standard operating
fees for supplier service that included

to EDI transaction sets.
Re-established $500K in annual business
through turnaround of relationship with
a major supplier; fostered renewed and


Manager, Alternate Pricing
2002 - 2004
Managed purchasing, receiving, inventory
control, and distribution functions for
secondary supply transactions. Provided

oversight and direction, and met
weekly/monthly activity quotas.
Administered and maintained purchasing
database. Collaborated with

receiving and developed procedures for
receipt, storage, tracking, and
distribution of secondary source

Key Highlights:
Managed all O&M in-stock product pricing
and attribute records for 1,800+
Sourced and secured additional suppliers
to the program that increased program
Created and applied processes that
ensured monthly purchasing requirements
Devised and conducted receiving team
trainings that ensured adherence to
program policies/procedures.

Earlier Career

Buyer - Henrico’s Doctors Hospital -
Richmond, Virginia

Assistant City Planner - City of
Poquoson, Virginia



Bachelor of Arts in Political Science |
Christopher Newport College - Newport
News, VA



Areas of Expertise

Supply Chain Management
Workflow Management
Financial Analysis and Development
Program and Project Management
Change and Risk Management Operations
Strategy Planning and Implementation
System and Process Improvement
Revenue Growth and Profit Maximization
Inventory Management
Strong skill set for Relationship

Additional Information:

Professional Development

Hazmat Shipper and Trainer Certification

GS1 Classifications of Medical Devices
(To be compliant with GDSN data exchange
a requirement of the FDA for Class II
Medical Devices)

Quality and Regulatory – Auditing Class
| International Sales, Trade Seminar

Technical Acumen

Microsoft Office Suite (Word, Excel, and
Fishbowl MRP System | SAP | QuickBooks |

Available upon request.

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