IT Support Specialist/Developer Resume
|Desired Industry: Computer Software/Programming
|Desired Job Location: Kansas City, Missouri
||Date Posted: 3/19/2015
|Type of Position: Full-Time Permanent
||Availability Date: 3/23/15
|Desired Wage: 35,000
||U.S. Work Authorization: Yes
|Job Level: New Grad/Entry Level
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Other
||Willing to Relocate: No
I plan on working as a IT support specialist while in school, unless an opportunity to be a developer comes along before I finish school. After school I want to be a system's engineer or more ideally a malware analyst.
Computer Solutions, Kansas City, Missouri 10/2014-11/2014 (1 month)
Malware Removal Technician
Malware removal of windows based laptops and desktops, hardware repair of mac and windows based laptops and desktops
Contact Info: 6208 Hodges Dr., Mission, KS
Bear Communications, Lenexa, Kansas 06/2014-07/2014 (1 month)
Time Warner Cable Field Technician
Installing Cable, and troubleshooting signal loss issues
Contact Info: 21987 W 83rd St., Lenexa KS, 66227
CenturyLink, Gardner, Kansas 04/2014-05/2014 (1 month)
DSL/NOC Support Specialist (contact), Level 1
Provisioning Cross-Connects, verifying sync at port level for dsl customers in various dslam manufacturers like Adtran and Calix. Working with device programming to verify when dispatching is necessary and where/when to do that in order to resolve issues quickly.
Contact Info: 600 new century pkwy, gardner ks 66031
Plumchoice, Salem, New Hampshire 03/2014-03/2014 (1 month)
Malware Removal Technician
Diagnosing and Resolving malware and internet connectivity issues for HP Smartfriend Services end users.
Contact Info: 12-14 Stiles Rd. Suite 103-104, Salem, NH 03079
H&R Block, Kansas City, MO 11/2013-01/2014 (2.5 months)
Technical Support Specialist (seasonal), Level 1
Diagnosing and resolving technical issues within tax offices (both company and franchise). This can range from assisting in data migration, Windows 7 OS, TCPIP, printer, and POS troubleshooting, re-imaging machines, and troubleshooting errors from our proprietary software housed on the individual office server.
Contact Info: 1 H&R Block Way, Kansas City MO, 64105
Internet Builder Consulting, Kansas City, MO 10/2013-11/2013 (1 month)
Web Developer (intern)
Shadowing of live projects and site modifications, as well as assisting in building the code logic for a solution involving a program that monitors changes to a file directory, and sends out an email upon any changes taking place.
Contact Info: 2 W. 39th St., Kansas City MO, 64111
American Public Works Association, Kansas City, MO 05/2013- 07/2013 (2.5 months)
Web Developer (intern)
Analysis & resolution of internal application support tickets, and development of APWA affiliated web pages.
Shadowed lead developer on several ongoing projects and participated on pieces or projects as allowed.
Contact Info: 2345 Grand Boulevard, Suite 700, Kansas City MO, 64108
Computer Renew, Kansas City, MO 12/2011 05/2012 (6 months)
Hardware/OS technician (part-time)
Experience troubleshooting system performance issues linked to malware, software misconfiguration, or hardware part failures in mac & pc laptops and desktops.
Contact Info: 11520 U.S. 71, Kansas City MO, 64137
ISPN, Olathe, KS 11/2011 05/2012 (6 months)
Level 1 Network Technician/ Customer Service (full-time)
Troubleshot issues involving user internet connectivity having to do with cable, fiber, dsl, fixed wireless, and dial-up
Took 2500+ calls with an ending resolution rate of 85% and a call time of 12 minutes, 30 seconds.
Received acknowledgment of a great level of work performance improvement over a short time span from lead tech in the Quality Assurance department, for reference, Jerry McMillan
Handled after hours and overflow customer service calls for the ISP's we supported network connectivity for.
Worked with hotel guests around the country helping them get verified into the hotel's active directory access control system
Communicated with other companies on the user's behalf for finding info relevant to connectivity such as local retail phone stores, as well as customer service and technical support of companies like Verizon.
Contact Info: 14303 West 95th Street, Lenexa KS, 66215
EDUCATION AND TECHNICAL TRAINING
University of Missouri- Kansas City 01/2015- (Present)
Bachelors of Science in Computer Science: Expected '18
Concentration- Software Engineering
Contact Info: 5100 Rockhill Road, Kansas City MO, 64110
Metropolitan Community College 09/2010-12/2014 (4 years)
Associate of Arts: Graduated14
Concentration- Liberal Arts
Contact Info: 500 SW. Longview Park Dr., Lee's Summit MO, 64081
Centriq Training 09/2012 05/2013 (7 months)
Application Developer in C#.NET Program Graduated 13
C#.Net, Asp.Net4, ADO.Net, AJAX, LINQ, MVC, Entity Framework, WCF, SQL Server 2008, HTML5, jQuery, CSS3
Contact Info: 8700 State Line Road, Suite 200, Leawood KS, 66206
Central-Piedmont Community College 11/05-01/2016 (2 months)
GED Graduated 06
Contact Info: 1141 Elizabeth Ave, Charlotte, NC 28204
Comp-Tia A+ (11-14), Comp-Tia Net+ (11-14)
Problem Solving, PC Technical Support, Malware Removal, Laptop&Desktop Hardware Repair, Web Development
-Over 2 years of technical support experience
-Graduate of Centriq Training .Net Application Developer program.
-Graduate of Associate of Arts in Liberal Arts from Metropolitan Community College in Longview, Missouri
Available upon request.
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