IT Support Specialist Developer - Computer Software Programming Resume
IT Support Specialist Developer - Computer Software Programming Resume
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IT Support Specialist/Developer Resume

Desired Industry: Computer Software/Programming SpiderID: 74934
Desired Job Location: Kansas City, Missouri Date Posted: 3/19/2015
Type of Position: Full-Time Permanent Availability Date: 3/23/15
Desired Wage: 35,000
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No

I plan on working as a IT support specialist while in school, unless an opportunity to be a developer comes along before I finish school. After school I want to be a system's engineer or more ideally a malware analyst.

Computer Solutions, Kansas City, Missouri 10/2014-11/2014 (1 month)
Malware Removal Technician
• Malware removal of windows based laptops and desktops, hardware repair of mac and windows based laptops and desktops

Contact Info: 6208 Hodges Dr., Mission, KS

Bear Communications, Lenexa, Kansas 06/2014-07/2014 (1 month)
Time Warner Cable Field Technician
• Installing Cable, and troubleshooting signal loss issues

Contact Info: 21987 W 83rd St., Lenexa KS, 66227

CenturyLink, Gardner, Kansas 04/2014-05/2014 (1 month)
DSL/NOC Support Specialist (contact), Level 1
• Provisioning Cross-Connects, verifying sync at port level for dsl customers in various dslam manufacturers like Adtran and Calix. Working with device programming to verify when dispatching is necessary and where/when to do that in order to resolve issues quickly.

Contact Info: 600 new century pkwy, gardner ks 66031

Plumchoice, Salem, New Hampshire 03/2014-03/2014 (1 month)
Malware Removal Technician
• Diagnosing and Resolving malware and internet connectivity issues for HP Smartfriend Services end users.

Contact Info: 12-14 Stiles Rd. Suite 103-104, Salem, NH 03079

H&R Block, Kansas City, MO 11/2013-01/2014 (2.5 months)
Technical Support Specialist (seasonal), Level 1
• Diagnosing and resolving technical issues within tax offices (both company and franchise). This can range from assisting in data migration, Windows 7 OS, TCPIP, printer, and POS troubleshooting, re-imaging machines, and troubleshooting errors from our proprietary software housed on the individual office server.

Contact Info: 1 H&R Block Way, Kansas City MO, 64105

Internet Builder Consulting, Kansas City, MO 10/2013-11/2013 (1 month)
Web Developer (intern)
• Shadowing of live projects and site modifications, as well as assisting in building the code logic for a solution involving a program that monitors changes to a file directory, and sends out an email upon any changes taking place.

Contact Info: 2 W. 39th St., Kansas City MO, 64111

American Public Works Association, Kansas City, MO 05/2013- 07/2013 (2.5 months)
Web Developer (intern)
• Analysis & resolution of internal application support tickets, and development of APWA affiliated web pages.
• Gained experience in JavaScript, ADO.NET, and classic ASP coding projects.
• Shadowed lead developer on several ongoing projects and participated on pieces or projects as allowed.
• Gained additional skills while at the job: SharePoint (from end user-perspective), Classic ASP debugging, JavaScript, and additional study of ADO.NET, and MVC

Contact Info: 2345 Grand Boulevard, Suite 700, Kansas City MO, 64108

Computer Renew, Kansas City, MO 12/2011 – 05/2012 (6 months)
Hardware/OS technician (part-time)
• Experience troubleshooting system performance issues linked to malware, software misconfiguration, or hardware part failures in mac & pc laptops and desktops.

Contact Info: 11520 U.S. 71, Kansas City MO, 64137

ISPN, Olathe, KS 11/2011 – 05/2012 (6 months)
Level 1 Network Technician/ Customer Service (full-time)
• Troubleshot issues involving user internet connectivity having to do with cable, fiber, dsl, fixed wireless, and dial-up
• Took 2500+ calls with an ending resolution rate of 85% and a call time of 12 minutes, 30 seconds.
• Received acknowledgment of a great level of work performance improvement over a short time span from lead tech in the Quality Assurance department, for reference, Jerry McMillan
• Handled after hours and overflow customer service calls for the ISP's we supported network connectivity for.
• Worked with hotel guests around the country helping them get verified into the hotel's active directory access control system
• Communicated with other companies on the user's behalf for finding info relevant to connectivity such as local retail phone stores, as well as customer service and technical support of companies like Verizon.

Contact Info: 14303 West 95th Street, Lenexa KS, 66215


University of Missouri- Kansas City 01/2015- (Present)
Bachelors of Science in Computer Science: Expected '18
Concentration- Software Engineering

Contact Info: 5100 Rockhill Road, Kansas City MO, 64110

Metropolitan Community College 09/2010-12/2014 (4 years)
Associate of Arts: Graduated’14
Concentration- Liberal Arts

Contact Info: 500 SW. Longview Park Dr., Lee's Summit MO, 64081

Centriq Training 09/2012 – 05/2013 (7 months)
Application Developer in C#.NET Program – Graduated ‘13
Technical Competencies:
C#.Net, Asp.Net4, ADO.Net, AJAX, LINQ, MVC, Entity Framework, WCF, SQL Server 2008, HTML5, jQuery, CSS3

Contact Info: 8700 State Line Road, Suite 200, Leawood KS, 66206

Central-Piedmont Community College 11/05-01/2016 (2 months)
GED – Graduated ‘06

Contact Info: 1141 Elizabeth Ave, Charlotte, NC 28204

Expired Certifications
Comp-Tia A+ (’11-‘14), Comp-Tia Net+ (’11-’14)

Problem Solving, PC Technical Support, Malware Removal, Laptop&Desktop Hardware Repair, Web Development

Additional Information:
-Over 2 years of technical support experience
-Graduate of Centriq Training .Net Application Developer program.
-Graduate of Associate of Arts in Liberal Arts from Metropolitan Community College in Longview, Missouri
-Malware Enthusiast

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
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