Customer Service - Customer Service Technical Support Resume Search
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Customer Service Resume


Desired Industry: Customer Service/Technical Support SpiderID: 74529
Desired Job Location: Philadelphia, Pennsylvania Date Posted: 1/29/2015
Type of Position: Full-Time Permanent Availability Date: 1/29/2015
Desired Wage: 40,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
To successfully continue my career in a customer service oriented environment to utilize my attributes and skills.


Experience:
WORK EXPERIENCE
Waste Management, Ewing, NJ USA
Customer Service Coordinator 02/2007 - 07/2014
Assist in overseeing daily call center operations, quality monitoring, disciplinary actions, coaching, escalated issues and resolutions. Assist in overseeing approximately 30 on site employees, 5 digital care representatives, and worked closely with our third party vendor WEST representatives for coaching, quality and escalated issues. Worked as department liaison for billing, operations, sales, public sector and data entry. Also, department business analyst for Siebel platform (customer service management platform) and Green Pages (customer service knowledge base. Worked closely with corporate team analysts to help test, modify, update and develop new customer service platform.
Weber Insurance Corporation, Langhorne, PA USA
Lead Administrative Processor 08/2002 - 12/2006
Processing of homeowner and car insurance policies, amending of policies, customer service, payment processing.

First Union, Langhorne, PA USA
Assist Head Teller 07/1999 - 09/2002
Process customer transactions, assist head teller/branch manager, process new checking and savings account transactions. Assist customers with concerns to accounts.

Sesame Place, Langhorne, PA USA
Guest Relations Manager 05/1996 - 06/2000
Customer Service, ticket sales, season pass sales, parking lot sales issues. Over all park customer service resolution.



Education:
Bristol Jr, Sr High School Bristol, PA
Academic 1992 1996

East Stroudsburg University East Stroudsburg, PA USA
Biology, BS in Biology, BS 1996 1999


Skills:
- Proficient in all aspect MS Office package

- Some IT experience.

- Experience with AVAYA phones.

- Experience with SIEBEL, WEST, Oracle and AS400 platforms.


Reference:
Available upon request.


Candidate Contact Information:
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