Customer Service Representative - Customer Service Technical Support R
Customer Service Representative - Customer Service Technical Support R
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Customer Service Representative Resume


Desired Industry: Customer Service/Technical Support SpiderID: 74272
Desired Job Location: Miami, Florida Date Posted: 1/5/2015
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Willing to Relocate:


Objective:
Is to use my 10 years of customer service
experience to achieve professional Excellency !


Experience:

Personal Assistant
January 2013 - September 2014

Pluriel Magazine | Miami, Florida
Printing and Publishing

As an Administrative Assistant my duties
consisted of
reading, monitoring and responding to the emails,
- answering calls and handling queries, - preparing
correspondence on Ms.Cozart's behalf, - liaising
with staff, clients, etc., - managing Ms.Cozart's
electronic diary, - booking meetings, - organising
travel and preparing complex travel itineraries, -
attending meetings , - writing minutes, - taking
dictation, - planning, organising and managing
events, - managing a budget, - attending events/
meetings as a representative for Pluriel, -
conducting research on the internet, - writing
reports, executive summaries and newsletters, -
preparing presentations, - preparing papers for
meetings, - managing and reviewing filing and
office systems, - updating websites, - typing
documents,

Sales Rep.
January 2011 - April 2012

The Mobile Solution Corporation | Florida
Retail

I Nadege Nelson worked for the above company
for one year . Maintaining a good average in sales
keeping my numbers up . I worked with a good
team and would do it all over again if I could .

I supplied customer service with activation's,
cancellations, I made adjustments to accounts
using my problem solving skills making sure that
all of my customers left the store satisfied . Using
in store promotions I was able to with my charm
keep my numbers up in the sales department
becoming one of the top sellers of the store . I
opened the store on some occasions as well as
closing on some nights . I used the register
keeping my till accurate and counting up my
register in closings.

Customer Service Representative
February 2010 - July 2010

T.J. MAXX | Grand Forks, North Dakota
Retail


I handled all the returns examined the
merchandise to see if it was fit to be returned,
answering phone than transfering them to the
sales floor for futher service, casheiring , counting
up register to close the store .

Personal Assistant
January 2000 - September 2009

Ave New Music | Miami, Florida
Entertainment Venues and Theaters


Duties involve but not limited to answering multi-
line phones, taking messages , appointment
setting , interacting with high-end clients , working
the fax machines , meeting with and networking
with other companies on behalf ofSteven Jean,
documenting , taking meeting minutes , and filling
companies paperwork and assist withlead
marketing strategy meetings and event planning.
Setting up shows and interviews for artist in artist
development field. As well as producing copy
writes for all music for our artist, writing bios and
giving motivational support to all under Ave New
Music Group.

Call Center Product Support Specialist
September 2006 - September 2007

The Home Depot | North Miami Beach, Florida
Retail


Handling fast paced in-bound calls, helping
customers on product availability and some
product knowledge. - periodically make pages
throughout whole store via p.a. ,intercom system
with store promotions. -handling multi-line
switchboard phone system transferring
customers to right departments for further
service. -computer literate through Microsoft
Windows operating systems. -clerical office work.

Call Center Service Agent

February 2000 - January 2005
U.L.S. | North Miami Beach, Florida

In-bound calls in a call center environment helping
customers through trouble shooting , problem
solving and expediting products in a timely
manner . Making adjustments to their accounts.
Performed task using a Windows based operating
system. clerical office work.


EDUCATION
Some College Coursework Completed,
Florida Metropolitan University | State:Florida
Criminal Justice


Education:
Some College Coursework Completed,
Florida Metropolitan University | State:Florida
Criminal Justice


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