Driver Dispatch Supervisor - Dispatcher Resume Search
Driver Dispatch Supervisor - Dispatcher Resume Search
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Driver/Dispatch Supervisor Resume


Desired Industry: Dispatcher SpiderID: 74223
Desired Job Location: Seattle, Washington Date Posted: 12/24/2014
Type of Position: Full-Time Permanent Availability Date: 1/1/2015
Desired Wage: $40,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, More Than 75%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
Seeking relocation to Seattle, WA, and a
role in service dispatch that utilizes
my background and experience, with
opportunity for stability, long term
career growth, and advancement.


Experience:
Driver Supervisor / Dispatcher
Nov 2012 - Present
Gold Star Transport
Salem, Oregon
Supervises large driving staff of 18-
20 direct reports.
Efficiently handles high volume
transport requests from hospitals,
ER’s, and private clients, and
assigns/dispatches transport
requisitions.
Performs recruiting, candidate
screening, interviewing, and
onboarding including drug screens and
training for proper patient transport
techniques, safety and sanitation
procedures, and company policy and
guidelines for client and employee
safety.
Organizes, schedules, and directs
staff meetings of various types, uses
Google Calendar and email.
Processes data and documents for
completed services including
mileage/time/patient address
information into QuickBooks and
RouteMatch, invoice preparation, and
billing.

Shift Supervisor / Dispatcher
Oct 2010 – Nov 2012
Salem Yellow Cab
Salem, Oregon
Supervised driving staff of 7-12
direct reports; assigned transport
requests using a dispatch 2-way radio
system.
Provided exemplary client service,
both face-to-face and over the phone,
using a proprietary software
application for booking rides and
social media for various client
communications.
Maintained excellent relationships
with large corporate accounts (local
hospitals, hospice, care facilities,
laboratories), and provided
troubleshooting, resolution of
customer issues.
Processed and reconciled daily credit
card transactions for cash and credit
accounts.
Managed social media content
(Facebook, Twitter) for promotions,
special events, and services provided.

Customer Service Representative
Dec 2008 – Sept 2010
T-Mobile
Salem, Oregon
Handled high volume inbound calls from
mobile service clients.
Provided technical assistance using
multiple software systems (Samson,
Streamline, Remedy, Network Map,
QuikView, MS Outlook) for client
account information, regulations,
rules, and policies.
Fielded and resolved a myriad of
client service issues including device
problems, account billing, late and
termination fees, credit policies and
rules, credit checks, service contract
transfers, and privacy issues.

District Manager
Jun 2006 – Dec 2008
Statesman Journal
Salem, Oregon
Managed 40+ independent contractors,
and supervised product delivery for
3,000+ customers.
Recruited, trained, and provided
onboarding for new contractors and
employees.
Performed route analysis (circulation
volume, delivery efficiencies) to
define and adjust route boundaries for
optimal efficiency and profitability,
and implemented routine route spot
checks for accuracy and quality of
delivery.
Managed income and expenses pertaining
to route management and deliveries,
including supply and delivery costs,
applying appropriate charges to
payroll calculations, and payroll
processing.
Maintained a balanced budget with
route profitability analysis, accurate
cost apportionment calculations, and
ensuring accuracy of weekly
circulation data via weekly reporting.
Resolved client issues in a timely and
efficient manner, and improved
district performance from high CPT
(complaints per 1000) and high
contractor turnover to the lowest CPT
and turnover rates companywide.
Awarded “Employee of the Month” in Nov
2006 and July 2007, and was nominated
as the “Most Innovative Employee of
the Year”.

Independent Contractor, News
Distribution
Oct 2004 – Jun 2006
Statesman Journal
Salem, Oregon
Provided excellent client service to
300+ customers, including product
delivery 7 days per week.
Managed workforce, deliveries, and
quality control for 40+ independent
contractors and 3,000+ customers.
Managed and resolved client service
issues including product re-delivery
and special requests/special needs
such as individuals who could not walk
to the sidewalk to retrieve their
news.

Substitute Instructional Assistant &
Crossing Guard
Jan 2003 – Jun 2005
Salem Heights School
Salem, Oregon
Maintained and ensured a safe student
environment, with vigilance for
student safety as they walked home.
Provided education and training on
various safety matters.
Volunteered for the “HEART” reading
program, and substituted as an
instructional assistant for in-class
and one-on-one.
Provided assistance on various
projects, activities, recess duty, and
special events.

Summer Highway Beautification Crew
Summer/ 2003, 2004
Oregon Department of Transportation
Salem, Oregon
Collected trash and debris from Oregon
highways & freeways.
Assisted with various shop tasks and
projects including vehicle
maintenance, supply and materials
organization.


Education:
McNary High School Graduate, Keizer,
OR – Jun 2003
BLS Certification – AED, Blood borne
Pathogens, First Aid – Jun 2013
Gannett's District Manager Training
Course – Oct 2006
Passenger Assistance Training - Sept
2013


Skills:
Seasoned recruiter, trainer, manager
and motivator with 5+ years of
contractor and employee management,
and 4+ years of dispatch experience.
10+ years of exemplary customer
service and issue resolution
experience, with client-centricity
oriented to proactively manage risk
and effectively resolve conflicts with
best possible outcome.
Effective team builder and motivator
with capabilities to set objectives,
track performance, and facilitate
achievement of goals.
Versatile, fast-thinker with a work-
smart mentality, efficiency minded,
and detail orientation.
Excellent verbal and written
communicator, problem solver, and
troubleshooter.
Strong team member with productivity
in extremely high-stress environments,
who also works very well
independently.
Superior organizational skills with
proven ability for multitasking and
task prioritization, meeting
deadlines, and exceeding expectations.


Additional Information:
Software Proficiency: MS Office Suite,
Linux, AS400, Fleet Outlook,
QuickBooks, Google Maps,
Gmail/Calendar, M-DATS, QuikView,
RouteMatch, Samson, StreamLine, vWork

Social Media Platforms: Facebook,
Google+, Reddit, Twitter, Myspace


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