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Customer Service Representative Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 74213 |
| Desired Job Location: Tampa, Florida |
Date Posted: 12/22/2014 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 34000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Goal-oriented and service-focused
professional, equipped with solid
background in providing first-rate
customer service and
experience, coupled with expertise in
driving sales. Demonstrate effectiveness
in anticipating client-specific needs,
while fostering
productive business relationships to
ensure seamless business transaction.
Exemplify versatility in dealing with
ever-changing
situation through implementation of
industry best practices and principles
and compliance with governing
regulations. Possess strong
leadership, time management,
prioritization, and communication
skills. Proficient with Microsoft Word
and Outlook.
Experience:
RELEVANT EXPERIENCE
AMERICAN AIRLINES
SENIOR PLANNER – WEIGHT AND BALANCE -
FORT WORTH, TX JUN 2011–PRESENT
- Utilize a computerized planning
system in providing comprehensive
instruction to airport personnel on
proper loading of cargo,
passengers, and fuel.
- Exhibit outstanding ability to
make time-critical decisions.
LEAD CUSTOMER SERVICE AGENT - ALBANY,
NY; TAMPA, FL; ATLANTA GA; AND LINCOLN,
NE APR 1984–MAY 2011
- Ensured top-quality customer
service by providing assistance to
passengers with check-in procedures and
other related matters.
- Administered ticket sales,
ticket changes processing, and
reservations.
- Observed strict adherence to
established safety and security
measures.
- Guaranteed proper coordination
of overall operations, including agent
observations and implementation of local
training
programs.
- Took charge of organizing staff
schedule, distributing workload,
maintaining supplies, preparing customer
correspondence,
andvice performing other administrative
duties.
- Successfully completed
comprehensive training, thereby earning
certification as follows:
o Complaint resolution official
for customers with special needs
o Security coordinator for
security assessment
- Achieved the Top Sales
Representative Award as a reservation
sales agent by generating high-volume
sales/reservations in both
domestic and international flights.
OTHER EXPERIENCE
LINCOLN SCHOOL OF COMMERCE
INSTRUCTOR – TOURISM AND GENERAL
EDUCATION CLASSES - LINCOLN, NE
Education:
EDUCATION
ASSOCIATE OF ARTS IN LEGAL
ASSISTING/GPA: 3.65 | Lincoln School of
Commerce, Lincoln, NE
COURSEWORK IN RELIGIOUS STUDIES|
Seminary of the Immaculate Conception,
Huntington, NY
BACHELOR OF ARTS IN PSYCHOLOGY |
Cathedral College of the Immaculate
Conception, Douglaston, NY
COURSEWORK IN PSYCHOLOGY | Nassau
Community College, Garden City, NY
Affiliations:
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Skills:
AREAS OF EXPERTISE
Problem Identification and Resolution |
Strategic Planning and Implementation |
Workload Distribution
Cross-Disciplinary Collaboration |
Training Facilitation | Administrative
Functions
In-depth Knowledge of the United States
Geography
Additional Information:
ACTIVITIES
Volunteer – Big Brother Organization |
Teacher –Religious Education
Reference:
Available upon request.
Candidate Contact Information:
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