Creative Services - Management Resume Search
Creative Services - Management Resume Search
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Creative Services Resume

Desired Industry: Management SpiderID: 73251
Desired Job Location: Clermont, Florida Date Posted: 8/14/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 190000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Highly innovative, dedicated, and
results-oriented professional, offering
hands-on expertise in all facets of
branding, marketing, and advertising.
Expert at building overall aspects of
internal ad agency from
conceptualization, development, and
administration. Known for leading
overall agency operations including
account management, print production,
and responsibilities of in-house team.
Capable of establishing and maintaining
solid relationships with diverse staff,
clients, and other partners. Equipped
with strong communication,
organizational, multitasking, and
interpersonal skills. Bilingual in
English and Spanish. Technically
proficient with Microsoft Word,
PowerPoint, and Excel.

Marriott Vacation Club/ Marriott Grand
Residences/ Ritz-Carlton Club
Senior Director - Account and Agency
Management May 2005–Present
Effectively serve as the director of
client services for in-house agency.
Spearhead the establishment and
implementation of brand standards, which
involved company training materials,
brand guide, and creative templates.
Handle the development of branding and
marketing materials for all company
brands and products, from
conceptualization to production and
fulfillment. Function as the director of
account management, responsible for the
account management, print production,
and traffic of in-house Advertising
Team. Act as a director of account
management; took charge of supervising
the team development creative brief
strategies, creative reviews, input
meetings, client relations, brand
standards, and account management
training. Oversee the creative execution
for social media strategies for
Facebook, YouTube, and Instagram.
Key Highlights:
- Delivered services to over 50
worldwide resorts and multiple divisions
in corporate offices, including Customer
Experience, Owner Communications, and
Associate Communications, Sales and
Marketing, and Corporate Training teams.
- Led the implementation of new
workflow program (Workamajig) which
resulted to significant increase of
efficiencies for the team, enabling the
team to designate costs to other
- Established the Process
Optimization Team and monitored the
department operations standards and
traffic processes for over 3000 jobs
yearly with a 97% efficiency rating
which led to over 95% of client
satisfaction ratings as highly
- Played a significant role in
leading the entire team toward the
attainment of highest possible associate
engagement ratings for every year.
- Gained comprehensive expertise
in managing photo and video shoots as
well as branding, marketing, and
- Received Excellent Partner Award
on 2005 and Nomination for Coach of the
Year Award for 2007.

Walt Disney World/ Disney Cruise Line/
Walt Disney World Celebration Team
Account Executive Nov 2000–May
Directed the preparation and
presentation of creative strategies and
executions to senior management on
weekly basis. Displayed efficiency of
media buying and creative initiatives
for resorts and 50th anniversary
campaigns. Initiated the overall
development of new pre-arrival packaging
for Walt Disney World Cruise Line.
Key Highlights:
- Accomplished diverse national
advertising campaigns with annual budget
worth more than $20M for Walt Disney
World Resorts, which include digital,
TV, newspaper, radio, promotion,
business-to-business, and direct mail
- Exemplified expertise in
overseeing Walt Disney World Resorts,
Disney Cruise Line, World Celebration,
and Tourist accounts.
- Spearheading coordination with
outside agencies for media, research,
and creative execution of advertising
- Completed various projects,
which involved national Special Section
newspaper insertion, destination
brochures, park maps, and special Disney
Store sectional.


Bachelor of Arts in Communications and

Creative Marketing and Advertising |
Brand and Product Development | Account
Management | Client Services Agency
Operations and Process | Project
Development/Management | Relationship
Staff Coordination and Training |
Leadership and Team Building

Additional Information:

Gallup Strengths Coach (2005)
Cella “Beyond the Creative” Conferences
for In-house Agencies (2007)


In-House Agency Forum (IHAF) -
Association of National Advertisers


Boy Scouts of America (Eagle Scout) -
Adult Leader | Charter Organization
Bogotá, Colombia - Volunteer Missionary

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