HP Printer not connecting to my laptop. - Computer Hardware Resume Se
HP Printer not connecting to my laptop. - Computer Hardware Resume Se
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HP Printer not connecting to my laptop. Resume


Desired Industry: Computer Hardware SpiderID: 73120
Desired Job Location: Anitoch, Alaska Date Posted: 7/30/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: New Grad/Entry Level Willing to Travel:
Highest Degree Attained: Willing to Relocate:


Objective:
I had an issue while connecting my 2 year old HP printer to my
brother's laptop that I had borrowed for starting my own
business. I
used a quick Google search to fix the problem but that did not
help
me.

I then decided to get professional help to solve my problem.
After
having received many quotations from various companies, I
decided to
go ahead with Online Tech Repair (www.onlinetechrepairs.com).

Reasons I chose them over the others:

1) They were extremely friendly and patient with me during my
initial
discussions and responded promptly to my request.

2) Their prices were extremely reasonable.

3) They were ready and willing to walk me through the entire
process
step by step and were on call with me till i got it fixed.

How did they do it?

1) They first asked me to state my problem clearly and asked me
a few
questions. This was done to detect any physical connectivity
issues
with the printer.

2) After having answered this, they confirmed that the printer
and the
laptop were functioning correctly.

3) They then, asked me if they could access my laptop remotely
to
troubleshoot the problem and fix it. I agreed.

4) One of the tech support executives accessed my laptop and
started
troubleshooting.

5) I sat back and watched as the tech support executive was
navigating
my laptop to spot the issue. The issue was fixed.

6) I was told that it was due to an older version of the driver
that
had been installed.

My Experience

I loved the entire friendly conversation that took place with
them.
They understood my needs clearly and acted upon the solution
immediately. Being a technical noob, I sometimes find it
difficult to
communicate with tech support teams. It was a very different
experience with the guys at Online Tech Repairs. You can check
out
their website www.onlinetechrepairs.com or call them on 1-914-
613-
3786.

I would definitely recommend this service to anyone who needs
help
fixing their computers.

Thanks a ton guys. Great Job....!!

ID: OTR214401


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