Management - Management Resume Search
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Management Resume


Desired Industry: Management SpiderID: 72797
Desired Job Location: Buffalo, New York Date Posted: 6/22/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: Undecided


Objective:
To continue my career in an operational
management capacity


Experience:
QUALIFICAITONS:
 RISK MANAGEMENT: 15 years of
extensive risk management experience.
Risk was mitigated by utilizing proper
attire, signage, implementing emergency,
injury and crisis protocols. Skilled in
reporting violations, accidents and
training requirements.

 STRATEGIC PLANNINIG: Initiated
both long and short term planning for
the overall business strategy.
Assembled information such as risk
management, safety, financials,
demographics, competition, contingency
plans, capital improvement plans,
budgets, staffing, inventory management,
and vendor relations. The goal is to
experience growth while reducing costs
and providing customer service.

 BUDGETING: Responsible for
developing and implementing annual
budgets up to $ 440,000 in magnitude.
Skilled in forecasting and analyzing
staffing levels, inventory, loss
prevention, event and program budgets,
crated efficiencies in protocol and
payroll.

 EVENT PLANNING: Event planning
experience for up to 5,000 individuals.
This encompassed:
entertainment/presenters, marketing,
scheduling, theme development,
budgeting, site selection, food and
beverage, travel and lodging,
registrations, event activities and
payment collection.

 MARKETING: Experienced in
utilizing marketing strategies such a
market trending and demographic studies.
Managed advertising endeavors which
included theme/campaign development,
brochures, flyers, and signage.
Utilized print, television, radio, web
and social media outlets to increase
corporate visibility in the community
and enhance sales.

 REPORT GENERATION: Experienced
in developing, implementing, and
maintaining accurate reports. Report
types included but not limited to:
sales, customer satisfaction, inventory,
financials, employee satisfaction, Human
Resource reporting, (sick, vacation,
training, coaching, disciplinary,
termination, evaluations, and
recognition), discounted tickets, and
expense reports.

 LEADERSHIP/SUPERVISORY SKILLS:
Copious amounts of supervisory expertise
overseeing up to 22 direct reports
including hourly, administrative and
management teams. The management
philosophy concentrates on thoroughly
training individuals and then macro
managing performance. If necessary a
hands on approach was initiated to
improve individual productivity.

 NETWORKING: Effective business
networking professional. Active member
of several community associations which
enhances the business reputation in the
area and thus increases sales and
profits. Strong proponent of actively
seeking new business ventures and vendor
relationships through community and
social involvement.

 COMMUNICATION: Effective
communication skills enable me to relate
to individuals at all levels. Talented
in working with customers, departments,
vendors, and employees at multiple
facilities to achieve the desired end
result through planning and
organization.

 TRAINING: Conceptualized,
designed and implemented numerous
training programs utilizing both one-on-
one and group methodologies. The topics
have covered safety, cash handling, job
duties, policy and procedures, sales,
customer service, inventory management,
interdepartmental communication,
conflict resolution, diffusing difficult
situations and report generation.
Utilized handouts, live demonstrations,
and role playing to deliver the
information in a user friendly fashion
to aid in the retention of information.

 HIRING/FIRING: Recruitment,
interviewing, selection, hiring
evaluation and termination of employee
experience. The focus is to match
skills with job duties/responsibilities
and ensure personality fits the
corporate culture. This emphasis has
aided retention ratios of personnel.

 PRESENTATION: Presentation
experience to groups as large as 40
participants which has comprised of
management teams, staff, colleagues, and
community groups. The topics have
covered a wide spectrum such as: job
duties, policy and procedures, safety,
customer service, sales, company history
and product knowledge. Utilized
handouts, flip charts, and other
ancillary audio/visual materials.

 SCHEDULING: Extensive amounts of
scheduling expertise including staff,
meetings, events, travel, daily work
activities, team rotations and training.

 TIME MANAGEMENT: Adept at
prioritizing and multitasking the
scheduling of tasks involving
operations, employee and client issues,
and general reporting to ensure that
daily, weekly and monthly objectives are
met. As the need arises, skilled in
adjusting to emergency situations to
react and satisfy the need while making
sure the overall goals are fulfilled.

 PROGRAM MANAGEMENT: Superior
program management expertise including
operational, organizational, and
numerous other special organizational
needs as they developed. Projects
included menu creation, wine lists,
training manuals, traffic flow of
restaurant, operational protocol’s, and
interview questions. The philosophy
works by determining goals, timelines,
and resources, then initiated action to
bring about successful completion.

 SALES: Comprehensive sales
performance on an individual and sales
management level of both tangible and
intangible products and services. Sales
turnaround specialist to improve the
performance of entities by quickly
implementing change. The changes
leveraged sales huddles, creation of
scripts to execute telemarketing
sessions, marketing/campaign promotions
and active outbound sales through
visitation of new and existing clients
and diligently analyzing customer needs.

 CUSTOMER SERVICE: Extensive
management of customer service
departments. This has include the
identification of problems before
customer awareness and proactively
resolving the issue. Manages all
incoming issues in a hand-on fashion
with an emphasis on training employees
to listen to all customer concerns and
quickly bringing about resolution to
their satisfaction while keeping the
company’s objectives in mind.

 CONFLICT RESOLUTION: Adept at
utilizing creative problem solving
techniques to eliminate issues or
improve productivity. The process is
facilitation, training others on usage,
identifying and clarifying challenges,
brainstorming and development of new
products, processes and assessments.

 CASH MANAGEMENT: Hands-on and
management of cash handling functions.
This has included responsibility of
accepting and allocating payments of
checks, cash and credit cards, making
bank deposits, auditing cash drawers,
reconciliation of bank statements and
researching any discrepancies that may
have arose.


 INVENTORY CONTROL: Experienced
in inventory control management in
retail, hospitality, and service
industries. Utilization of just in time
and first in, first out methodologies
were implemented to maximize cash flow
while maintaining availability for
inventories valued up to $15,000.
Responsible for managing the sourcing
and delivery of needed product.

 PURCHASING/VENDOR RELATIONS:
Purchasing experience of perishable
items, alcoholic beverages, office
supplies, audio/visual equipment and
promotional materials. Vendor selection
is based on availability, price,
quality, terms and past performance.

 MERCHANDISING: Designed and
promoted the sale of products and
services through appealing display
designs, traffic flow, end caps, window
displays and presentation of products to
match corporate initiatives.

 NEGOTIATION: Copious amounts of
contract negotiation and finalization
experience involving: business supplies,
vehicles, capital equipment, employment
agreements, and vendor agreements.
Astute at establishing goals, inclusion
of perks, and determining payment plans.

 POLICY AND PROCEDURES: Involved
in the development and corporate driven
initiatives which included
implementation, management and adherence
to them. The topics have covered
customer service, sales, event planning,
safety, job duties, quality standards,
and inventory control. These policies
were put into effect to minimize losses,
create efficiencies and manage costs.

 COMPUTER LITERACY: Computer
literate in Microsoft office (Word,
Excel, PowerPoint, Outlook), purchasing
systems (SWS/MMS), payroll systems
(Kronos), Hiring systems (Halogen) along
with a variety of custom software
packages. Skilled in training staff on
programs.

 LOSS PROVENTION: Extensive
experience in reducing cost and losses
through changes in process, negotiation
of contracts, inventory control and by
creating efficiencies in time and
production as well as implementing
tracking to reduce theft and paperwork
errors.

 QUALITY CONTROL: Responsible for
maintaining and managing all total
quality management established
standards. Ensured quality by
monitoring employee activities,
establishing company standards, spot
checking end user products, and managing
adherence to all state, local and
federal standards.

EXPERIENCE:
Seneca Allegany Casino
Room Manager
2012 – Present

Ellicott Hospitality
Corporate Sales and Marketing Director
2005 - 2012

The Silver Fox Steakhouse
Manager
2000 – 2005

Ellicottville Chamber of Commerce
1995 – 2000


Education:
Alfred State College
Associates Degree in Architectural
Engineering


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