Senior Administrator Manager Director Executive Assistant - Managem
Senior Administrator  Manager  Director  Executive Assistant - Managem
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Senior Administrator/ Manager/ Director/ Executive Assistant Resume


Desired Industry: Management SpiderID: 72784
Desired Job Location: Saint Petersburg, Florida Date Posted: 6/20/2014
Type of Position: Full-Time Permanent Availability Date: 6/23/2014
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: No


Objective:
To utilize my skill set in a company where
the opportunity for growth is a key factor


Experience:
•Increased customer retention by 19
from 72o 91
•Revenue Recovery Project ($40K
collected in an audit for previous
year’s revenue), utilizing
persuasion/mediation skills/research.
•Proactive planning led to notable
increase in morale in all departments.
•Helped to develop proprietary software
by drafting what would be needed based
on Clients and in house procedures.
Provided feedback with the Application
Development staff.
•Serviced 28 of America & Canada’s
largest Energy Retail suppliers.
•Maintained 54,000 consumer account
records
•Head of 3 divisions 12 departments:
Treasury, Quality Control, Order
Processing
•Created policy and procedure manual for
each department specific to job.


Education:
A few classes away from General AA degree
then continuing education for Bachelors in
Business


Skills:
•More than 7 years’ successful
experience in management of customer
service and support with recognized
strengths in account management,
problem-solving and trouble-shooting,
for sales and management staff support,
while planning/implementing and
documenting proactive policy and
procedures.
•Possess solid computer skills with
working knowledge using Office including
Microsoft Excel, Microsoft Word.
•Ability to train, motivate, and
supervise staff.
•Excellent written and Verbal
Communication Skills
•Friendly and Professional demeanor.
•Well organized
•Detail oriented
•Ability to follow complex instruction
with little to no supervision required.


Additional Information:
Please email me at giovana565@yahoo.com
to obtain a full copy of my actual resume
which includes employment history etc.


Reference:
Available upon request.


Candidate Contact Information:
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