Customer Service - Customer Service Technical Support Resume Search
Customer Service - Customer Service Technical Support Resume Search
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Customer Service Resume

Desired Industry: Customer Service/Technical Support SpiderID: 72365
Desired Job Location: Abilene, Texas Date Posted: 5/7/2014
Type of Position: Full-Time Permanent Availability Date: 05/05/2014
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: No

Eager to obtain rewarding and challenging
employment that will increase my knowledge and

Customer Service Rep
Maximus - 10001 West Interstate 20 Midland,
Texas 11/2011 - 01/2014
Specialized Escalation Unit -
Started as a Customer Service Rep and applied
for SEU position in December, 2011.
Effectively managed high-volume calls from fellow
workers and clients.
Constant flow from clients with up to 200 calls
waiting in queue.
Gathered and verified all required client
information for validation purposes.
Defuse volatile situations calmly and courteously.
Accurately documented, researched, and
resolved client service issues.
Managed client calls effectively and efficiently in a
complex, fast-paced, and challenging call center
Referred unresolved customer grievances to
designated departments for further investigation.
Tact and professionalism present on all calls,
especially when addressing negative client
Met or exceeded service and quality standards in
many review periods.

Customer Service Rep
Stark Talent - Midland, TX - June 2011 to
November 2011
Customer service for incoming callers. Provide
client with case details. I had the same duties as
when as when I was employed by Maximus. Stark
was one of the temp service Maximus used.
This was my probation period.

Customer Service Rep
Teleperformance USA - Abilene, TX - September
2006 to April 2011
I had many different job titles, due to being placed
in areas that needed assistance. I was selected to
travel to Bogotá Colombia for 5 weeks to assist
with the training a new call center.
Submitted requests for criminal background check
process for new hires.
Shadowed employees to determine an accurate
description of the duties and skills required for
Assessed training needs through surveys,
interviews with employees, focus groups and
consultation with
Extensive training for all participants, explaining
company policies, making sure all questions from
training programs were addressed,
Quickly managed correspondences by phone
calls and email.
Filed paperwork and organized computer-based
Maintained appropriate filing of personal and
professional documents.
Managed call flow and responded to technical
support needs of customers and fellow co-
Resolved customer issues in a clear, courteous,
and straight-forward manner.
Demonstrated professionalism and courtesy at all
Followed up with clients to ensure optimal
customer satisfaction.

Medical Office Specialist II
Hendrick Regional Lab - Abilene, TX - January
2002 to April 2005
Received blood, tissue and other laboratory
specimens and prepared them for lab testing.
Managed various general office duties such as
answering multiple telephone lines, completing
insurance forms and mailing monthly invoice
statements to patients.
Performed monthly inventory and maintained
office and medical supply counts.
Followed infection control

Attended TSTC to study Medical transcription,
medical terminology, ICD9 coding, and medical

Skilled in call center operations Team player
Multi-line phone operation proficiency
Adheres to customer service procedures
Quick learner
Maintains confidentiality Multi-line phone talent
Medical terminology knowledge
Ability to multi-task
Certified Medical Office Assistant
Medical terminology

Additional Information:
Computer Systems ¬ Windows 7 and 8, XP Home
and Pro Software - Macromedia Dream weaver,
Microsoft (Word, Excel, Outlook, Works) Jasc
Paint Shop Pro, CD/DVD burning; FTP Clients,
Web Development.

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


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