Office Management | Retail Sales | Banking Services Resume
|Desired Industry: Management
|Desired Job Location: Sterling Heights, Michigan
||Date Posted: 5/6/2014
|Type of Position: Full-Time Permanent
||Availability Date: Am able to start around May 22
|Desired Wage: $40,000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: No
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Seven years experience in business office and administrative management in the medical and health care sectors.
Nine years experience in a supervisory role in retail store; and three years experience in loan processing in the retail banking industry.
Significant knowledge of medical A/R and A/P functions, as well as document processing and control.
Experienced in handling credit, loan and debt analysis; communicating with loan processors; and nurturing relationships with referral sources to close loans in an efficient and timely manner.
Excellent problem solving skills.
Proficient in MS Office Suite including, Word, Excel
OFFICE MANAGER, Dependable Home Health Care, LLC, Southfield, MI 04/2009-10/2013
Manager of overall office functions and responsible for collection and processing of office data entry, maintaining employee folders, completing new hire orientations, scheduling field staff fingerprinting, insurance verifications, entry of Start of Care, Discharges, 485, document control, non-clinical QA, files for final claims, employee payroll.
Compiled and completed data entry of patient demographics, Start of Care, medications and documentation of 485 for physicians.
Tracked physician signature for documents, posted discipline visits, handled insurance verification, and scheduled appointments.
Coordinated with hospitals, doctors offices, diagnostic companies, and home care agencies in providing referrals, medical records and paperwork / lab results needed.
Coordinated and planned monthly staff meetings and events.
OFFICE MANAGER, Josephine C. Bello, MD, PLC, Southfield, MI 09/2006-03/2009
Responsible for collection and processing of office data entry such as, patient demographics, Start of Care, medications, documentation of doctors initial visit, insurance verifications, medications, and payroll.
Scheduled staff for home visits, and field staff fingerprinting.
Performed doctors orders once the patient chart has been received and verified.
Coordinated with hospitals, doctors offices, diagnostic companies, and home care agencies in providing referrals, medical records and any paperwork or lab tests or results needed.
Called pharmacies to refill or verify prescriptions.
Maintained records/receipts for the company cars, company credit cards, and supplies.
Coordinated and planned annual meetings, Christmas parties, and staff meetings.
DEPARTMENT SUPERVISOR, Mervyns Department Store #229, Madison Heights, MI
Managed merchandise presentation, staff scheduling, and guest service in the Mens department; supervised the Merchandise Presentation and Truck team; assigned to the customer service and home fashions departments.
Responsible for floor management, on a rotational basis, with other managers and supervisors, during the hours of operation.
Responsible for opening and closing procedures of the store on assigned days.
Responded to and resolved customer concerns involving credit issues and merchandise returns.
Supported staff coverage in the sales floor.
Key person in staff scheduling (Team Time); resolved employee scheduling issues.
Performed duties in merchandise markdowns and store logistics.
Opened and closed registers on assigned days.
Counted and verified monies in cash registers.
Tracked employee attendance and payroll, ensuring personal, sick and holidays hours were assigned to employees if they had an absence.
LOAN OFFICER / HEAD TELLER, Royal Oakland Community Credit Union, Royal Ok, MI
Managed and processed loan applications for both members and non-members by reviewing and evaluating related paperwork.
Promoted and presented different credit union services to its members through personal, mail, and telephone contacts.
Supervised member account representatives both in lobby and drive-thru areas.
Processed ATMs and night deposits.
Balanced daily accounting of the branch by close of the business day.
Ensured loans complied with rules and regulations.
Reviewed loan officers work product, and made corrections when necessary.
Reviewed underwriting guidelines, and reviewed various lender offerings.
Assisted loan officers with loan completion, lender stipulations, and loan closings.
Bachelor of Science in Psychology University of Santo Tomas, Manila, Philippines, June 1991 Mar. 1995
Desktop: Microsoft Office, Excel, MS Works; Advanced knowledge in Microsoft Word.
Health Care: Axxessweb, Kinnser, Synergy in the Cloud
TeamTime: Staff scheduling software
Electronic Point of Sale: check out, returns, inventory management, account look-ups
2008- Employee of the Year, Josephine C. Bello, MD, PLC
2000- Employee of the Year, Mervyns Department Store
1998- Employee of the Year, Our Credit Union
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