Office Management | Retail Sales | Banking Services - Management Resum
Office Management | Retail Sales | Banking Services - Management Resum
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Office Management | Retail Sales | Banking Services Resume


Desired Industry: Management SpiderID: 72352
Desired Job Location: Sterling Heights, Michigan Date Posted: 5/6/2014
Type of Position: Full-Time Permanent Availability Date: Am able to start around May 22
Desired Wage: $40,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
• Seven years experience in business office and administrative management in the medical and health care sectors.
• Nine years experience in a supervisory role in retail store; and three years experience in loan processing in the retail banking industry.
• Significant knowledge of medical A/R and A/P functions, as well as document processing and control.
• Experienced in handling credit, loan and debt analysis; communicating with loan processors; and nurturing relationships with referral sources to close loans in an efficient and timely manner.
• Excellent problem solving skills.
• Proficient in MS Office Suite including, Word, Excel


Experience:
OFFICE MANAGER, Dependable Home Health Care, LLC, Southfield, MI 04/2009-10/2013
• Manager of overall office functions and responsible for collection and processing of office data entry, maintaining employee folders, completing new hire orientations, scheduling field staff fingerprinting, insurance verifications, entry of Start of Care, Discharges, 485, document control, non-clinical QA, files for final claims, employee payroll.
• Compiled and completed data entry of patient demographics, Start of Care, medications and documentation of 485 for physicians.
• Tracked physician signature for documents, posted discipline visits, handled insurance verification, and scheduled appointments.
• Coordinated with hospitals, doctors’ offices, diagnostic companies, and home care agencies in providing referrals, medical records and paperwork / lab results needed.
• Coordinated and planned monthly staff meetings and events.

OFFICE MANAGER, Josephine C. Bello, MD, PLC, Southfield, MI 09/2006-03/2009
• Responsible for collection and processing of office data entry such as, patient demographics, Start of Care, medications, documentation of doctor’s initial visit, insurance verifications, medications, and payroll.
• Scheduled staff for home visits, and field staff fingerprinting.
• Performed doctors’ orders once the patient chart has been received and verified.
• Coordinated with hospitals, doctors’ offices, diagnostic companies, and home care agencies in providing referrals, medical records and any paperwork or lab tests or results needed.
• Called pharmacies to refill or verify prescriptions.
• Maintained records/receipts for the company cars, company credit cards, and supplies.
• Coordinated and planned annual meetings, Christmas parties, and staff meetings.

DEPARTMENT SUPERVISOR, Mervyn’s Department Store #229, Madison Heights, MI
11/1995-01/2006
• Managed merchandise presentation, staff scheduling, and guest service in the Men’s department; supervised the Merchandise Presentation and Truck team; assigned to the customer service and home fashions departments.
• Responsible for floor management, on a rotational basis, with other managers and supervisors, during the hours of operation.
• Responsible for opening and closing procedures of the store on assigned days.
• Responded to and resolved customer concerns involving credit issues and merchandise returns.
• Supported staff coverage in the sales floor.
• Key person in staff scheduling (Team Time); resolved employee scheduling issues.
• Performed duties in merchandise markdowns and store logistics.
• Opened and closed registers on assigned days.
• Counted and verified monies in cash registers.
• Tracked employee attendance and payroll, ensuring personal, sick and holidays hours were assigned to employees if they had an absence.

LOAN OFFICER / HEAD TELLER, Royal Oakland Community Credit Union, Royal Ok, MI
08/1997-12/1999
• Managed and processed loan applications for both members and non-members by reviewing and evaluating related paperwork.
• Promoted and presented different credit union services to its members through personal, mail, and telephone contacts.
• Supervised member account representatives both in lobby and drive-thru areas.
• Processed ATMs and night deposits.
• Balanced daily accounting of the branch by close of the business day.
• Ensured loans complied with rules and regulations.
• Reviewed loan officers’ work product, and made corrections when necessary.
• Reviewed underwriting guidelines, and reviewed various lender offerings.
• Assisted loan officers with loan completion, lender stipulations, and loan closings.


Education:
• Bachelor of Science in Psychology – University of Santo Tomas, Manila, Philippines, June 1991 – Mar. 1995


Skills:
• Desktop: Microsoft Office, Excel, MS Works; Advanced knowledge in Microsoft Word.
• Health Care: Axxessweb, Kinnser, Synergy in the Cloud
• TeamTime: Staff scheduling software
• Electronic Point of Sale: check out, returns, inventory management, account look-ups


Additional Information:
Awards
• 2008- Employee of the Year, Josephine C. Bello, MD, PLC
• 2000- Employee of the Year, Mervyn’s Department Store
• 1998- Employee of the Year, Our Credit Union


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