IT Desktop support - Computer Hardware Resume Search
IT Desktop support - Computer Hardware Resume Search
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IT Desktop support Resume


Desired Industry: Computer Hardware SpiderID: 72266
Desired Job Location: Chicago, Illinois Date Posted: 4/26/2014
Type of Position: Full-Time Permanent Availability Date: ASAP
Desired Wage: $65k
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
I am a qualified IT Desktop Support with over 3 year of experience and exposure in handling projects and optimization procedures. My knowledge is also backed by working experience in various projects which helped develop excellent client service and communication skills.


Experience:
EXPERIENCE
National Louis University
PC Analyst/IT Support
04/2012 – 12/2013
• TCP/IP and NTFS file server security services in window server operating system.
• Reimage the pc through window XP to Window 7 pro in the client workstation.
• Network troubleshooting for connectivity, cabling, related hardware, IP addresses, mapping, and various other network related issues.
• Troubleshooting and supporting Blackberry’s, Androids and iPhones.
• Configuration the mailbox setup in the Exchange server 2010 and create the user account as well.
• Create the ticket in Snow application and configuration the email access as well.
• Create all the network password and email password reset.
• Install network printer and local printer in the shared drive.
• Install the VPN client in the user laptop.
• Configuration the WIFI in the laptop.
• Backup the user data and archived the outlook inbox folder to be saved in network shared drive.
• Reset the network password through the active directory.

UIS Inc.
Helpdesk/Desktop Support
06/2010 –03/2012
• Reimage the pc through window XP to Window 7 pro in the client workstation.
• Configuration the mailbox setup in the Exchange server 2003 and create the user account as well.
• Install the lotus notes Dominos in the Window XP, Window 2000 & Window 7 systems.
• Add and changes the security password for the user and client account.
• Network troubleshooting for connectivity, cabling, related hardware, IP addresses, mapping, and various other network related issues.
• Troubleshooting and supporting Blackberry’s.
• Configuration the DHCP protocol in the Window XP system.
• Reimage the pc through window XP to Window 7 operation system. .
• Setup the user account and reset the password over the phone and give the admin right to install application in window 2000 & 2003 server as well.
• Provide internal and external support for Blackberry devices.
• Configuration the TCP/IP setup and mapping the IP address.
• Setup the DNS address in the network and NTFS permission in file server security services.
• Setup the active directory for the internal and external users.
• Connect to VPN client for remote users servicing Blackberry’s and other hand held devices.

US Mepcom J6 Sector
Support Tech/ Desktop Analyst
08/2009 – 05/2010
• Create the user account in the UNI center ticketing system for the updated.
• Install and configuration the mail server and create the account in the Exchange server 2003.
• Configurations the security patching adding in the network drive once the user and client window XP & Window 7 logon screen.
• Add and changing the network password in the system.
• Install the lotus notes dominos for the user and client accounts.
• Troubleshooting and supporting Blackberry’s.
• Reset the lotus notes password for user computer.
• Configuration the DHCP protocol in the Window XP system.
• Create the ticket in the lotus notes application and configuration the email access as well.
• Support and troubleshooting for Blackberry devices and other handheld devices like palm pilot
• Setup the user account and reset the password over the phone in window XP professional.
• Create all the network password and email password reset.
• Setup the VPN client application in the end user laptop.
• Setup the IP port and install the new network printer and local printer in user desktop & laptop.
• Create the new ticketing system in the service desk.
• Hardware and software aspect of an Ethernet based Novell LAN operating Under Netware 3.11-4.12.
• Installing NIC cards and configuring IP addresses while setting the network account and installing application.

UIS Consulting Inc.
Desktop Support Specialist
01/2008 – 07/2009
• Setup and adding the DHCP protocols.
• Install and configure the AS/400 mainframe in the user computers.
• Backup the all user data in Novell administrator account.
• Create all the network password and email password reset.
• Provide internal and external support for Blackberry devices.
• Install all the application in the window XP and 2000 environment.
• Configuration the TCP/IP setup and mapping the IP address.
• Setup the DNS address in the network.
• Setup the active directory for the internal and external users.
• Connect to VPN client for remote users.

Empire Today Inc.
Desktop / Network Support
03/2006 – 12/2007
• Install and configured the dominos application in the user computer.
• Create the ticket in the lotus notes application and setup the email access as well in the user workstation.
• Install and configure AS/400 mainframe application in the user workstation.
• Setup the user account and reset the password over the phone and give the admin right to install the application in window 2000 & 2003 server as well.
• Configuration and creating the user account in the active directory.
• Install new operating system through the ghosting imaging.
• Setup the email account and all the software application in the window XP, 2003 as well.
• Create all the user profile in the Siebel application database.
• Setup the administrator account in Microsoft XP operating system and changing the user profile.
• Setup the email account in the outlook and exchange inbox folder.


Education:
EDUCATION
Bedford University
MS, Information Technology

Wexford University
BS, Electrical Engineering


Skills:
TECHNICAL SKILLS
System: Window NT 4.0-5.0, window 95-98, window XP professional, window Vista, Window XP server, Window NT server 2000, Window server 2003, Novell 4.0-5.0-6.0,8.0, Apple I Mac 9.0, Mac OS9/OS8, Window 2003, MS-DOS 6.22, SMS 2.0 –SP 3, Window Me, Netware 3.11-4.12 Window 7, Windows 8, SQL Developer Data Base (Basic)

Software: Lotus Notes(5.0 -8.0), CCMAIL, Oracle 7, Netscape(5.0), Internet Explorer 6.0, Norton Antivirus(4.0-6.0), Microsoft Office 97-2003,2010, Front Page, Word, Excel, PowerPoint, Access, Ghost(7.0), Zen Work, Break Fix, Win Zip(10.0), Visio, Vision Professional(2003), Remedy (R5-R6), Quick Book. Adobe Acrobat(5.0-7.0), Security Patches, Microsoft Money 2005, Quark Express, Photoshop, Blackberry, Palm Pilot, PDA, iPhone, Android, Trend Micro(4.0) PC Anywhere(10.0), MS Outlook(2000-2003,2007,2010), Exchange(5.0), LAN Desk, Seibel 7.5, MS Project 2003, Snow Ticketing, Lotus Notes 5.0-8.0.

Language: Advance COBOL, C++, HTML, and Java, Database, Visual Basic, AS/400, Citrix, Linux

Hardware: IBM Pc, Power Macintosh, Dell, Compaq, gateway 2000, IBM Net vista, HP Hewlett Packard, Acer, Apple I Mac, Toshiba, Sony, IBM ThinkPad, DELL LATITUDE (GX6200- D510 , D520, D630, E6420,6410), HP COMPAQ (D530,510, DC 5000,5100,5800,7800 ), OPTIPLEX (GX 520, 740)


Additional Information:
NETWORK APPLICATION
Ethernet, Token Ring, LAN, Hub, Router, Switches, Cisco, VPN, TCP/IP, Ethernet 802.2, remote access client, Active directory, IPX, DNS, DHCP, Microsoft Exchange 2003, 2010.


Reference:
Available upon request.


Candidate Contact Information:
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