Bilingual Customer Service Representative - Customer Service Technical
Bilingual Customer Service Representative - Customer Service Technical
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Bilingual Customer Service Representative Resume


Desired Industry: Customer Service/Technical Support SpiderID: 71947
Desired Job Location: Buffalo, New York Date Posted: 3/24/2014
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 25000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Hardworking, results-driven, and dynamic
professional with broad-based experience
in sales management, core business
processes, finance and accounting,
logistics/production, and people
development. Versatile and highly
effective team player; equipped with
outstanding analytical, communication,
management, and problem-solving skills.
Thorough, detail- and process-oriented;
with high level of personal and
professional integrity. Technically
proficient in Microsoft Office Suite
including Excel, PowerPoint, and Word.
Multilingual in English, Spanish, and
Portuguese.


Experience:

WORK CHRONOLOGY

SALES SUPPORT SPECIALIST, JC Penney
(McKinley Mall) - Blasdell, NY, USA
2008–Present

SANITATION TECHNICIAN, Expresco Foods,
Inc. - Montreal, Quebec, Canada 2002–
2005

ADMINISTRATIVE ASSISTANT, Air Namibia–
Luanda Station - Luanda, Angola
2000–2002

GENERAL BANKING OPERATIONS COACH,
Angolan National Institute for Banking
Training - Luanda, Angola 1998–
2002


Education:

EDUCATION

COURSEWORK IN EDUCATION AND HISTORY,
Angolan Institute for Education Sciences
- Luanda, Angola



PROFESSIONAL DEVELOPMENT

Business Analyst and Legal Assistant
Training, ExpertRating - Customer
Service Management, ExpertRating
General Banking Operations–Financing and
Credit, Angolan Institute for Banking
Billing Settlement Procedures for
Aviation Companies, IATA Regional Center
Customer First, JCPenney


Affiliations:
-----


Skills:

ADMINISTRATIVE SUPPORT
- Generated, received, and
compiled corporate documents, including
truck loads and UPS and FedEx
correspondence into the company's data
base
- Took charge of keeping the
company's database up to date for the
store recycling program; as well as of
replenishing inventory in every
department according to the company’s
standards
- Administered daily pre-
operational check-ups on different areas
of the plant, including
receiving/shipping docks, coolers, and
storage
- Assumed responsibility in
managing inventory of supplies and
ordered them to the company purchaser
- Proactively participated in
seminars and meetings
- Served as an active inspector
and performer for the examination
process
- Maintained constant coordination
with other general banking operation
coaches to ensure operational efficiency

CUSTOMER RELATIONS MANAGEMENT
- Provided support to customers on
their inquiries on specific brands
products in the store
- Facilitated in-house training
sessions for different clients,
including short-term courses or crash
courses
- Established and maintained
successful, productive, and harmonious
relationships with key customers and
vendors built on trust, communication,
and professional approach
- Improved the relations between
the company and potential customers to
provide the highest level of customer
service and win client loyalty

ACCOUNTING AND FINANCIAL MANAGEMENT
- Held primary accountable in
preparing payroll; managing accounts
receivable and payable; processing
refunds on different kinds of travel
accounts; and generating daily, weekly,
monthly, and annual sales reports
- Administered taxes calculation
as well as payments and reconciliations


Additional Information:


AWARDS AND HONORS

JCPenney Award: 5 Consecutive Years of
Service, 2014 - Expresco Foods Inc.
Award: Employee of the Year, 2003


Reference:
Available upon request.


Candidate Contact Information:
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