Network Administrator - Information Technology Resume Search
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Network Administrator Resume

Desired Industry: Information Technology SpiderID: 71904
Desired Job Location: Maple Grove, Minnesota Date Posted: 3/19/2014
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 45000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Bachelors Willing to Relocate: No

Technically inclined, innovative, and
multifaceted professional, with 25 years
of knowledge and experience in equipment
maintenance and repairs/troubleshooting
across diverse industries; coupled with
in-depth familiarity with a wide variety
of technical support concepts,
practices, and procedures. Expert at
identifying technology needs,
formulating solutions, and implementing
systematic methods to advance
operational process, achieve
interventions, and adapt to new
technologies. Armed with strong
leadership, analytical, problem-solving,
customer service, and communications
skills; complemented with the ability to
instill common vision and motivation, as
well as to lead teams to overcome
complex challenges with timely and
effective solutions.



Customer Engineering Services |
Tabernash, CO
Technical Service Representative
Mar 2010–Present
Installation Technician Jul 2008–Nov

Universal Hospital Services | St.
Minneapolis, MN
Biomedical Technician I Nov 2007–Jul

Independent Photo Tech Service |
Janesville, WI
Technical Service Manager Apr
2006–Aug 2007

AgfaPhoto Corporation | Plymouth, MN
Technical Service Specialist Mar
1996–Feb 2006



Associate of Science in Network
Administration and Analysis, 2012
(Accumulated GPA: 3.86)
Hennepin Technical College, Brooklyn
Park, MN

Bachelor of Science in Photographic
Engineering Technology
St. Cloud State University, St. Cloud,

Cisco Certified Entry Networking
Technician (CCENT), 2013

Cisco Certified Network Associate
(CCNA), In Progress (Expected Date of
Completion: July 2014)


Standards Technical Support and
- Provide technical support in
identifying problems and implementing
appropriate resolutions.
- Administered hardware and
software upgrades at various Wal-Marts
and Sam’s Club Photo Centers.
- Hold accountable for hotline
technical support and sales while
providing end-to-end solutions for all
technology needs.
- Played an integral role in
handling field service activities,
implementing various projects, and
communicating new IT solutions as
- Efficiently executed on-site
Stryker product recall modifications and
accomplished all additional duties as
- Designed and implemented
technical and operational training
courses; served as key point of contact
regarding the MSC minilab systems.

Equipment Operations and Maintenance
- Display adeptness in maintaining
and repairing Fujifilm photofinishing
equipment; IBM industrial high-speed
impact printers; and Lexmark dot matrix,
inkjet, and laser printers.
- Formulated solutions to complex
Fujifilm Frontier Digital Minilab
equipment operational issues.
- Demonstrated efficiency in
repairing medical equipment such as IV
pumps and CPMs.
- Facilitated preventive
maintenance and inspections on equipment
and critical infrastructure in a timely
and efficient manner as the field
- Diagnosed, troubleshoot, and
repaired machine defects in compliance
with ISO guidelines.

Collaboration and Coordination
- Worked closely with team members
to ensure the completion of tasks and
the achievement of service-level
agreement (SLAs) and key-performance
indicators (KPIs) goals.
- Rendered effectual assistance to
customers and service engineers
providing 2nd and 3rd level of
troubleshooting services.
- Maintained constant
communication with associates from
various countries, resolved equipment
issues, test software, and updated

Additional Information:


Operating Systems Microsoft
Windows Server 2003/2008, Microsoft
Exchange Server 2007, Windows XP/Vista/
7/ 8, Linux Ubuntu 11.10.
Software Microsoft Office
2003/2007/2010, Active Directory,
Policy Implementation, User Account
Management, Samba Server, Postfix,
Apache Web Server, IP Tables
Networking Protocol Cisco Router and
Switch Configuration, Dynamic Host
Configuration Protocol (DHCP), Domain
Name System (DNS), iOS, InterVLAN
Routing, Access Control Lists (ACL),
Variable-Length Subnet Mask (VLSM),
Subnetwork, Classless Inter-Domain
Routing (CIDR), Routing Information
Protocol (RIP), Open Shortest Path First
(OSPF), Spanning Tree Protocol (STP),
Enhanced Interior Gateway Routing
Protocol (EIGRP), VLAN Trunking Protocol
Languages HTML and Python

Available upon request.

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